Jobs in Canada

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Added 12 mins ago
V
QA
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking an experienced Business Analyst with a strong background in Payments testing to join our team. The ideal candidate will have a proven track record of analyzing…
Added 12 mins ago
TR
Principal Software Engineer / Architect – AI – Legal FDE
Thomson Reuters
Toronto, ON
- Full-time
Mentor and coach Staff, Senior, and Lead engineers, and indirectly lead a small team of engineers and technical experts on ambiguous problems.
Added 12 mins ago
P
Assistant Store Manager - Customer Experience
PetSmart
Grande Prairie, AB
- Full-time
PetSmart does Anything for Pets - JOIN OUR TEAM!
Added 12 mins ago
CA
Business Systems Analyst - Robotic Process Automation (RPA)
Co-operators Assurance et services financiers
Regina, SK
- Full-time
Work Model: Hybrid (2 days in office)
Added 12 mins ago
C
K-Manager Account Manager (Temp 6 months)
CN
Quebec, QC
- Temporary
…delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. The role requires regular travel…
Added 12 mins ago
U
QE Lead
UST
Toronto, ON
- Full-time
An experienced QE Lead who can drive the software testing life cycle end to end, analyze requirements, design and execute test cases, and report quality status clearly to stakeholders.
Added 12 mins ago
FN
We are hiring an Associate Analyst, Commercial Funding!
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Contribute to special projects and operational initiatives as assigned by the Associate Director & Team Lead, Commercial Funding
Added 12 mins ago
SH
Registered Nurse
SE Health
Lakeshore, ON
- Part-time
When designated as a primary provider for a client caseload, you will be the point of care lead accountable for their care while working in collaboration with other care team members and…
Added 12 mins ago
TI
Business Development Manager - Safety
Techtronic Industries Canada Inc. - TTI Canada
BC · British Columbia, Canada
- Full-time
Must possess effective business communication skills, broad business perspective and market savvy
Added 12 mins ago
EC
Afternoon Production Supervisor
Entripy Custom Clothing
Oakville, ON
- Full-time
Lead, supervise and develop all 2nd shift staff across Screen Print, Heat Transfer, Embroidery and Logistics - day-to-day direction, training, coaching and performance.
Added 12 mins ago
XS
Healthcare Data Engineer
XChange Software Inc
Canada
- Contract
We are looking for an experienced Senior Data Engineer with strong expertise in Python, PySpark, SQL, and AWS data services to lead enterprise-level data engineering initiatives.
Added 12 mins ago
AA
Auto Body Technician (Dundas)
Assured Automotive
Hamilton, ON · Dundas, ON
- Full-time
Valid driver’s license required
Added 12 mins ago
AA
Auto Body Technician (Woodstock)
Assured Automotive
Woodstock, ON
- Full-time
Valid driver’s license required
Added 12 mins ago
TT
Intermediate or Senior Civil Engineer
Tetra Tech
Terrace, BC
- Full-time
Tetra Tech is adding an Intermediate or Senior Civil Engineer to our Western Canada Engineering team based in Terrace, BC . This position is based in Terrace, BC.; however, we welcome…
Added 12 mins ago
TT
Senior Geotechnical Engineer
Tetra Tech
Terrace, BC
- Full-time
Tetra Tech is adding an Senior Geotechnical Engineer to our Western Canada Engineering team based in Terrace, BC . This position is based in Terrace, BC.; however, we welcome applications…
Added 12 mins ago
RH
General Manager, Eastern Ontario
Reliance Home Comfort
ON · Durham, ON
- Full-time
…vision, management philosophy, and new HVAC business strategy to team members and will motivate and inspire team members to realize the Company’s vision and serve as an effective role model…
Added 12 mins ago
WI
Intermediate Structural Designer – Resources
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Reporting to a Senior Engineer / Team Lead, you will apply your structural drafting expertise from conceptual design through project completion, supporting new construction and…
Added 12 mins ago
SI
Intern, CRM Implementation Analyst
Saputo Inc.
Georgetown, ON
- Full-time
…leading global dairy processor. You’ll work alongside a committed team, contribute to meaningful work and build skills through hands-on…
Added 12 mins ago
BD
18-Assistant manager
Bath Depot
Halifax, NS
- Full-time
Be Part of Something Bigger – Join the Bath Depot Team
Added 12 mins ago
SH
Personal Support Worker
SE Health
Hamilton, ON
- Full-time
Great Benefits And a Team That Supports Your Goals
Added 12 mins ago
SH
Registered Practical Nurse - Clinic
SE Health
ON · York, ON
- Part-time
When designated as a primary provider for a client caseload, you will be the point of care lead accountable for their care while working in collaboration with other care team members and…
Added 12 mins ago
PS
Senior Quality Assurance Engineer
Publicis Sapient
Toronto, ON
- $95,000 to $132,000 CAD / year
- Full-time
Open to hybrid work arrangement of 3-4 days per week from the Client offices in the downtown Toronto
Added 12 mins ago
AC
Director, IT Business Unit
ALTEN Canada
Toronto, ON
- Full-time
Over time, build, structure and lead the Toronto IT business team in line with the growth of the portfolio.
Added 12 mins ago
A
Payroll Specialist
Altis
Toronto, ON
- $90,000 to $105,000 CAD / year
- Contract
…programs. This position sits within a collaborative Finance team and offers the opportunity to support a diverse group of stakeholders while contributing to essential financial operations…
Added 12 mins ago
VH
RN/RPN - Adult Visiting Program (Central)
VHA Home HealthCare
Toronto, ON · North York, ON
- Part-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…

Allshores

Manager, Customer Journey & Experience Design

Halifax, NS, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

Allshores is seeking a passionate Manager, Customer Journey and Experience Design to lead the way in creating meaningful, seamless experiences for our customers, brokers, partners, and employees. If you are excited by the opportunity to turn research and insights into measurable improvements, inspire collaboration across teams, and build a best-in-class journey management practice, this is your chance to make a lasting impact across our organization.

Primary Responsibilities:

Support the development and lead an enterprise journey management and experience design strategy, roadmap, methodology, and governance model.
Map major end-to-end journeys across the insurance life cycle and additional journeys identified as the business is understood in greater depth.
Review existing maps and progressively enrich them with needs, goals, touchpoints, emotions, pain points, communications, processes, systems, dependencies, owners, data, metrics, and opportunities.
Lead customer, broker, partner, and employee research through interviews, workshops, observation, usability testing, and other appropriate methods.
Develop customer journey maps, service blueprints, research-based personas, experience principles, and practical design standards.
Assess websites, portals, forms, communications, services, and other experiences, incorporating usability and accessibility considerations.
Maintain a central journey repository; use Miro effectively and recommend additional tools or capabilities where they add value.
Accountable for ensuring journey insights are translated into prioritized business improvements, with measurable outcomes related to customer satisfaction, effort reduction, operational efficiency or other agreed success metrics
Partner with Customer Insights, CX Systems, and business owners to prioritize improvements, support implementation, and track outcomes.
Lead cross-functional stakeholder engagement and support adoption of customer experience improvements and ensure accountability for agreed actions
Lead, coach, and develop direct reports; manage external research or design partners when needed.
Support the growth and maturity of the Customer Journey and Experience Design function through the implementation of best practices, capability development, and leadership of the team

Skills, Experience & Attributes:

Five or more years of relevant experience in customer experience, journey management, service design, user research, process improvement, design thinking, or business transformation.
Demonstrated management experience, including coaching team members and leading cross-functional work.
Hands-on experience creating journey maps, service blueprints, personas, research plans, and actionable experience recommendations.
Strong facilitation, interviewing, synthesis, storytelling, stakeholder management, and change leadership skills.
Ability to connect qualitative research with operational data, survey results, business processes, systems, and performance measures.
Experience with Miro or comparable journey-mapping and collaboration tools.
Digital UX, usability testing, accessibility, or process improvement experience.
A portfolio or detailed examples demonstrating methods, contribution, and measurable outcomes.
Insurance or financial services experience.

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More about this job

Responsibilities

Lead the enterprise customer journey management and experience design strategy, including research, journey maps, service blueprints, governance, and a central journey repository. Partner with cross-functional teams to prioritize and implement measurable experience improvements, while leading and developing the team and supporting the function’s growth.

Requirements

Requires at least five years of relevant experience in customer experience, journey management, service design, user research, process improvement, or related fields, along with management and cross-functional leadership experience. Candidates should have hands-on journey mapping and research skills, strong facilitation and stakeholder capabilities, experience connecting research to operational measures, and familiarity with Miro or similar tools; insurance or financial services experience is noted.

Skills

Customer Experience Strategy
Journey Management
Experience Design
Journey Mapping
Service Blueprinting
User Research
Usability Testing
Accessibility
Facilitation
Stakeholder Management
Change Leadership
Process Improvement
Design Thinking
Data Analysis
Team Leadership
Miro

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Journey Management
Experience Design
Customer Journey Maps
Service Blueprints
Personas
Customer Research
Broker Research
Partner Research
Employee Research
Usability Testing
Accessibility
Miro
Experience Principles
Design Standards
Governance Model
Research Plans
Qualitative Research
Operational Data
Survey Results
Performance Measures
Process Improvement
Design Thinking
Business Transformation
Insurance
Financial Services

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Jobs in Canada