Jobs in Canada

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Added 11 mins ago
Product Developer
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…internal teams, and retail partners while ensuring smooth product development from concept to sample. The Product Manager role is ideal for candidates that thrive in a fast-paced…
Added 11 mins ago
IF
Senior Project Manager, FinOps & Cloud Foundations
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Senior Project Manager, FinOps & Cloud Foundations, you will lead complex, cross-functional IT initiatives from inception through to the realization of expected benefits. You will…
Added 11 mins ago
IF
Manager, IT Solutions Delivery, Go-to-Market and Digital Solutions, SAEC Platform
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Are you driven by digital transformation and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Manager, IT…
Added 11 mins ago
IF
Senior Project Manager, Security
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…eager to help protect an organization and its clients from digital risks? As a Senior Project Manager, Security, you will play a key role in delivering strategic, high-visibility security…
Added 25 mins ago
EL
Recruiter - 12 month contract
Empire Life
Kingston, ON
- $79,200 to $126,500 CAD / year
- Contract
Participates in professional development and networking to increase understanding of key recruiting trends and digital tools within the Canadian financial landscape.
Added 26 mins ago
C
Group Product Manager - Billing & Product Support
CIBC
Toronto, ON
- Full-time
As a Group Product Manager within the Product Management and Digital Solutions team, you will be supporting the Director and Product Managers across various portfolios. In this role you…
Added 26 mins ago
SA
Applications Product Owner
Stelumar Advanced Manufacturing Inc.
Canada
- Full-time
This role offers the opportunity to help shape the digital backbone of an advanced manufacturing start-up, with a particular focus on scalability and efficiency. The Applications Product…
Added 26 mins ago
Food Services Supervisor (Administrative), Food Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager of Business Development, Clinical Nutrition, and Food Services, the Administrative Food Service Supervisor coordinates recruitment, completes departmental…
Added 55 mins ago
C
Communication Specialist, BORN - Permanent Full-Time
CHEO
Ottawa, ON
- $45.37 to $53.39 CAD / hour
- Full-time
…website, social media, newsletters, webinars, events and other digital platforms, to reach priority audiences with clear and compelling content. The ideal candidate leads by example; draws…
Added 55 mins ago
HR
Project Coordinator
Hitachi Rail
Toronto, ON
- Full-time
…every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and…
Added 55 mins ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
…every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and…
Added 55 mins ago
HR
Technical Safety Specialist
Hitachi Rail
Burnaby, BC
- Full-time
…every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and…
Added 55 mins ago
Marketing Manager
Infrastructure Ontario
Toronto, ON
The Marketing Manager leads the development and execution of integrated marketing strategies that strengthen Infrastructure Ontario's corporate brand, employer brand, digital presence and…
Added 1 hour ago
GD
GARAGE - Assistant Manager - Promenades St-Bruno
Groupe Dynamite, Inc Garage
Saint-Bruno, QC
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 1 hour ago
TA
Manager, Marketing & Communications
Take a Hike Foundation
Vancouver, BC
- Full-time
Take a Hike Foundation is seeking a Marketing & Communications Manager to become part of our Development Team. We are looking for a seasoned and skilled marketer and digital media expert to…
Added 1 hour ago
SE
Inside Sales Representative - Software
Schneider Electric
Milton, ON · Montreal, QC · Vancouver, BC
- Full-time
Assist with lead qualification, pipeline development, and opportunity progression
Added 1 hour ago
AM
Senior Vendor Technology Program Manager
Advanced Micro Devices, Inc
Markham, ON
- Full-time
…delivering innovative technology infrastructure enabling the digital world. We create cloud-enabling server/rack solutions that help the world’s leading companies turn their ideas into…
Added 1 hour ago
FH
Manager, Informatics
Fraser Health
Surrey, BC
- Full-time
Bring your demonstrated leadership and consultation skills to this exciting opportunity as a Manager of informatics, Digital Facilities Services and Solutions with Fraser Health's Health…
Added 1 hour ago
K
Learning Solutions Specialist
KPMG
AB · Ottawa, ON · Vaughan, ON · Vancouver, BC · Halifax, NS · Calgary, AB · ON · Toronto, Ontario · Edmonton, Alberta
- Full-time
Under the guidance of the Learning Solutions Manager, build and maintain high-quality learning assets, including facilitator guides, participant materials, digital learning materials,…
Added 2 hours ago
CH
Communications Administrative Officer
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…position will: Relay pertinent/key information to and from the Manager to ensure all parties are briefed; Provide support and project coordination for communications projects, events, and…
Added 2 hours ago
UO
Industry Engagement Coordinator
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
…awareness and leads generation, ultimately supporting co-op job…
Added 2 hours ago
UO
Graduate Recruitment Officer
University of Waterloo
Waterloo, ON · Science Teaching Complex
- Full-time
Researches and identifies the most effective digital media channels to reach prospective students for our various programs, including social media engagement and advertising.
Added 2 hours ago
UO
Clubs Assistant
University of Waterloo
Waterloo, ON · Student Life Centre
- Full-time
Maintain and update digital records and club databases, ensuring accuracy and confidentiality.
Added 2 hours ago
UO
Director, Information Systems
University of Waterloo
Waterloo, ON
- Full-time
The Director, Information Systems, is responsible for planning, design, development, implementation and support of sustainable and secure information system and technology services to the…
Added 2 hours ago
UO
Student Transition and Engagement Officer
University of Waterloo
Waterloo, ON · B.C. Matthews Hall
- Full-time
Responsible for updating websites pertaining to student involvement. Keep them relevant and up to date, in collaboration with the Manager, Web and Digital Communications.

Allshores

Manager, Customer Journey & Experience Design

Toronto, ON, Canada

$100,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Allshores is seeking a passionate Manager, Customer Journey and Experience Design to lead the way in creating meaningful, seamless experiences for our customers, brokers, partners, and employees. If you are excited by the opportunity to turn research and insights into measurable improvements, inspire collaboration across teams, and build a best-in-class journey management practice, this is your chance to make a lasting impact across our organization.

Primary Responsibilities:

Support the development and lead an enterprise journey management and experience design strategy, roadmap, methodology, and governance model.
Map major end-to-end journeys across the insurance life cycle and additional journeys identified as the business is understood in greater depth.
Review existing maps and progressively enrich them with needs, goals, touchpoints, emotions, pain points, communications, processes, systems, dependencies, owners, data, metrics, and opportunities.
Lead customer, broker, partner, and employee research through interviews, workshops, observation, usability testing, and other appropriate methods.
Develop customer journey maps, service blueprints, research-based personas, experience principles, and practical design standards.
Assess websites, portals, forms, communications, services, and other experiences, incorporating usability and accessibility considerations.
Maintain a central journey repository; use Miro effectively and recommend additional tools or capabilities where they add value.
Accountable for ensuring journey insights are translated into prioritized business improvements, with measurable outcomes related to customer satisfaction, effort reduction, operational efficiency or other agreed success metrics
Partner with Customer Insights, CX Systems, and business owners to prioritize improvements, support implementation, and track outcomes.
Lead cross-functional stakeholder engagement and support adoption of customer experience improvements and ensure accountability for agreed actions
Lead, coach, and develop direct reports; manage external research or design partners when needed.
Support the growth and maturity of the Customer Journey and Experience Design function through the implementation of best practices, capability development, and leadership of the team

Skills, Experience & Attributes:

Five or more years of relevant experience in customer experience, journey management, service design, user research, process improvement, design thinking, or business transformation.
Demonstrated management experience, including coaching team members and leading cross-functional work.
Hands-on experience creating journey maps, service blueprints, personas, research plans, and actionable experience recommendations.
Strong facilitation, interviewing, synthesis, storytelling, stakeholder management, and change leadership skills.
Ability to connect qualitative research with operational data, survey results, business processes, systems, and performance measures.
Experience with Miro or comparable journey-mapping and collaboration tools.
Digital UX, usability testing, accessibility, or process improvement experience.
A portfolio or detailed examples demonstrating methods, contribution, and measurable outcomes.
Insurance or financial services experience.

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More about this job

Responsibilities

Lead the enterprise journey management and experience design strategy, mapping end-to-end journeys and conducting research to identify customer, broker, partner, and employee needs. Turn insights into prioritized, measurable improvements by partnering with business teams, supporting implementation, maintaining journey resources, and developing the team and function.

Requirements

Requires at least five years of relevant experience and demonstrated management experience, including coaching and cross-functional leadership. Candidates should have hands-on experience with journey maps, service blueprints, personas, research, and measurable recommendations, along with strong facilitation and stakeholder skills; insurance or financial services experience is noted.

Skills

Customer Experience Strategy
Journey Management
Experience Design
Journey Mapping
Service Blueprinting
User Research
Usability Testing
Accessibility
Facilitation
Stakeholder Management
Change Leadership
Data Analysis
Process Improvement
Design Thinking
Team Coaching
Miro

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Journey Management
Experience Design
End-To-End Journeys
Journey Mapping
Service Blueprints
Personas
Customer Research
Broker Research
Partner Research
Employee Research
Usability Testing
Accessibility
Miro
Experience Principles
Design Standards
Customer Insights
Operational Data
Performance Metrics
Process Improvement
Design Thinking
Business Transformation
Cross-Functional Collaboration
Change Leadership
Insurance
Financial Services

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