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Added 2 hours ago
VH
Medical Imaging Manager
Virtual Health Hub
Saskatoon, SK
- Full-time
We are looking for a Medical Imaging Manager who is excited by the opportunity to help build what comes next.
Added 2 hours ago
YR
Secondary Long Term Occasional (LTO) 100% TDJ3M, TDJ3M, TDJ4M
York Region District School Board
Markham, ON
- Full-time
Principal/Vice-Principal that has supervised you and can speak to your teaching practice in the panel to which you are applying;
Added 2 hours ago
YR
Elementary Long Term Occasional (LTO) 100% Gifted Grade 7/8 Community Class with French
York Region District School Board
Markham, ON
- Full-time
Principal/Vice Principal that has supervised you and can speak to your teaching practice in the panel to which you are applying;
Added 2 hours ago
YR
Secondary Long Term Occasional LTO 100% Grades 9, 11&12 Music (AMI1O1/102, AMU3M/4M, AMR1O1, AMR4M1)
York Region District School Board
Markham, ON
- Full-time
Principal/Vice-Principal that has supervised you and can speak to your teaching practice in the panel to which you are applying;
Added 2 hours ago
HD
Casual School Social Worker
Halton District School Board
Burlington, ON
- Full-time
Added 2 hours ago
OD
Registered Early Childhood Educator (RECE) - TERM - Maple Ridge ES - CORE (6:45am-2:15pm)
Ottawa-Carleton District School Board (OCDSB)
Orleans, ON
- Part-time
…OCDSB. Questions about this collection should be directed to the Manager, Human Resources, 133 Greenbank Road, Nepean, Ontario K2H…
Added 2 hours ago
DS
Alternate Program Teacher
Delta School District 37, British Columbia
Delta, BC
- Full-time
The Alternate Education Program Secondary Teacher acts as case manager; developing and implementing education plans such as Individual Education Plans and Positive Behavior Support Plans.…
Added 2 hours ago
OL
Director of Care
Optima Living
Surrey, BC
- $107,000 to $110,000 CAD / year
- Full-time
…standards and organizational policies. Reporting to the General Manager, the Director of Care manages daily clinical operations, supports care planning and documentation, oversees staffing…
Added 2 hours ago
LH
Pharmacist
LMC Healthcare
Brampton, ON
- Full-time
At LMC Pharmacy, pharmacists practice in a unique consultation-based environment focused on diabetes care, education, and chronic disease management. Located within LMC Healthcare clinics,…
Added 2 hours ago
B
Chef·fe d'équipe SEO | SEO Team Lead
Bloom
Montreal, QC
- Full-time
Outils d'analyse & Crawl : Maîtrise de Screaming Frog, Ahrefs, Semrush, Google Search Console, Google Analytics 4 (GA4) et Google Tag Manager (GTM).
Added 2 hours ago
TG
Guest Support Supervisor
The Gathering Place
St. John's, NL
- Full-time
…embodies the principles of Harm Reduction, Trauma Informed Practice and Guest-Centered…
Added 2 hours ago
A
Senior Research Program Manager, Construction
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Autodesk Research is hiring a Senior Research Program Manager to lead a portfolio of forward-looking construction research programs. You will sit at the intersection of research strategy,…
Added 2 hours ago
CM
Release from Custody Worker/Court Support
Canadian Mental Health Association Lambton Kent
Chatham-Kent, ON · Chatham, Ontario
- Full-time
…non-discriminatory and unbiased approach to inclusion including practice, environment and communication channels. We respect and value diverse life experiences and cultures and work to…
Added 2 hours ago
W
Senior Project Manager – Power Delivery
WSP
Quebec, QC
- Full-time
Lead and grow the Transmission and Distribution practice.
Added 2 hours ago
S
Registered Nurse - Critical Care Nursing Resource Team - Regular Full-Time 2026-19009 (2026-19009)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Patient Care Manager, the Registered Nurse in the Critical Care Nursing Resource Team works in collaboration with the entire health care team, the patient and family. The…
Added 2 hours ago
OE
Field Health & Safety Advisor
Obsidian Energy Ltd.
Peace River, AB
- Full-time
Obsidian Energy is seeking a passionate and motivated Field Health & Safety Advisor to join our team. Reporting to the Manager, Health & Safety and Supply Chain, this role requires an…
Added 2 hours ago
SS
Senior Product Manager
Soho Square Solutions
Toronto, ON
- Contract
Drive development and delivery of solutions that support best‑practice data management and production processes; ensure scalability and long‑term maintainability.
Added 2 hours ago
Manager of Clinical Practice
Bayshore
Mississauga, ON
Manager of Clinical Practice (Registered Nurse)
Added 2 hours ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Full-time
…providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 2 hours ago
Tenant Support Worker
Lookout Housing and Health Society
Vancouver, BC
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 2 hours ago
Program Resource Worker
Lookout Housing and Health Society
Vancouver, BC
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
Clinical Therapist (Masters) - Adult Services - Mental Health & Addictions
Nova Scotia Health and IWK Health
Kentville, NS
The Clinical Therapist is a member of the Adult Service team in Mental Health and Addictions. Reporting to the Manager, the Clinical Therapist provides assessment and planning, treatment…
Added 3 hours ago
SH
Registered Practical Nurse, GEN Family Maternity Centre (EXTERNAL)
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Part-time
Reporting to the Patient Care Manager, the Registered Practical Nurse (RPN) is a professional caregiver who is responsible and accountable for providing quality patient care within a total…
Added 3 hours ago
SH
Staff Respiratory Therapist - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 3 hours ago
SH
Staff Respiratory Therapist - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…

Allshores

Manager, Customer Journey & Experience Design

Toronto, ON, Canada

$100,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Allshores is seeking a passionate Manager, Customer Journey and Experience Design to lead the way in creating meaningful, seamless experiences for our customers, brokers, partners, and employees. If you are excited by the opportunity to turn research and insights into measurable improvements, inspire collaboration across teams, and build a best-in-class journey management practice, this is your chance to make a lasting impact across our organization.

Primary Responsibilities:

Support the development and lead an enterprise journey management and experience design strategy, roadmap, methodology, and governance model.
Map major end-to-end journeys across the insurance life cycle and additional journeys identified as the business is understood in greater depth.
Review existing maps and progressively enrich them with needs, goals, touchpoints, emotions, pain points, communications, processes, systems, dependencies, owners, data, metrics, and opportunities.
Lead customer, broker, partner, and employee research through interviews, workshops, observation, usability testing, and other appropriate methods.
Develop customer journey maps, service blueprints, research-based personas, experience principles, and practical design standards.
Assess websites, portals, forms, communications, services, and other experiences, incorporating usability and accessibility considerations.
Maintain a central journey repository; use Miro effectively and recommend additional tools or capabilities where they add value.
Accountable for ensuring journey insights are translated into prioritized business improvements, with measurable outcomes related to customer satisfaction, effort reduction, operational efficiency or other agreed success metrics
Partner with Customer Insights, CX Systems, and business owners to prioritize improvements, support implementation, and track outcomes.
Lead cross-functional stakeholder engagement and support adoption of customer experience improvements and ensure accountability for agreed actions
Lead, coach, and develop direct reports; manage external research or design partners when needed.
Support the growth and maturity of the Customer Journey and Experience Design function through the implementation of best practices, capability development, and leadership of the team

Skills, Experience & Attributes:

Five or more years of relevant experience in customer experience, journey management, service design, user research, process improvement, design thinking, or business transformation.
Demonstrated management experience, including coaching team members and leading cross-functional work.
Hands-on experience creating journey maps, service blueprints, personas, research plans, and actionable experience recommendations.
Strong facilitation, interviewing, synthesis, storytelling, stakeholder management, and change leadership skills.
Ability to connect qualitative research with operational data, survey results, business processes, systems, and performance measures.
Experience with Miro or comparable journey-mapping and collaboration tools.
Digital UX, usability testing, accessibility, or process improvement experience.
A portfolio or detailed examples demonstrating methods, contribution, and measurable outcomes.
Insurance or financial services experience.

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More about this job

Responsibilities

Lead the enterprise journey management and experience design strategy, mapping end-to-end journeys and conducting research to identify customer, broker, partner, and employee needs. Turn insights into prioritized, measurable improvements by partnering with business teams, supporting implementation, maintaining journey resources, and developing the team and function.

Requirements

Requires at least five years of relevant experience and demonstrated management experience, including coaching and cross-functional leadership. Candidates should have hands-on experience with journey maps, service blueprints, personas, research, and measurable recommendations, along with strong facilitation and stakeholder skills; insurance or financial services experience is noted.

Skills

Customer Experience Strategy
Journey Management
Experience Design
Journey Mapping
Service Blueprinting
User Research
Usability Testing
Accessibility
Facilitation
Stakeholder Management
Change Leadership
Data Analysis
Process Improvement
Design Thinking
Team Coaching
Miro

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Journey Management
Experience Design
End-To-End Journeys
Journey Mapping
Service Blueprints
Personas
Customer Research
Broker Research
Partner Research
Employee Research
Usability Testing
Accessibility
Miro
Experience Principles
Design Standards
Customer Insights
Operational Data
Performance Metrics
Process Improvement
Design Thinking
Business Transformation
Cross-Functional Collaboration
Change Leadership
Insurance
Financial Services

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