Claims Advisor Auto
- Canada
Expected compensation for this role ranges from $ 59,900.00 - 93,725.00 annually. · Full-time
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Job details
- Pay
- Expected compensation for this role ranges from $ 59,900.00 - 93,725.00 annually.
- Job type
- Full-time
- Experience
- 3 - 5 years of customer service experience
- Posting language
- English
- Posted
Original job description
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Our team is growing, and we are actively looking to hire Claim Advisor, Auto. To meet our customers' needs, your work week will be Monday to Friday 9:00am to 5:00pm MST.
Claims Processing
Compensation
Expected compensation for this role ranges from $ 59,900.00 - 93,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Job Description
Our team is growing, and we are actively looking to hire Claim Advisor, Auto. To meet our customers' needs, your work week will be Monday to Friday 9:00am to 5:00pm MST.
- Note: work hours depend on the needs of the department.
- Manage repairable physical damage claims from assignment through resolution.
- Complete timely customer contact and clearly explain the claim and repair process.
- Review coverage, loss details, damages, estimates, and supporting documentation.
- Make appropriate liability and coverage decisions within role authority.
- Coordinate with appraisers, repair facilities, rental providers, insureds, and third parties to move claims forward.
- Monitor repairs, supplements, rental needs, payments, and outstanding activities.
- Maintain accurate and timely claim documentation, including clear file notes and next steps.
- Identify potential fraud/SIU indicators, coverage concerns, or other red flags and escalate appropriately.
- Recognize when a claim is potentially a Total Loss or Complex Claim and transfer/escalate it promptly to the appropriate specialized team.
- Maintain ownership of assigned PD claims and proactively follow up to avoid unnecessary delays.
- Deliver a positive customer experience through clear communication, timely follow-up, and effective claim resolution.
- Follow established claims handling guidelines, authority levels, quality expectations, and regulatory requirements.
- Bachelors Degree (Preferred)
- 3 - 5 years of customer service experience
- Previous auto adjuster experience preferred
- Knowledge in understanding and interpreting policies
- Commitment to providing outstanding customer service
- Proficient keyboard skills and computer literacy
Claims Processing
Compensation
Expected compensation for this role ranges from $ 59,900.00 - 93,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
More about this job
Responsibilities
Manage repairable auto physical damage claims from assignment through resolution, including reviewing coverage, damages, estimates, and documentation and making decisions within assigned authority. Coordinate with customers and claim partners, monitor repairs and payments, maintain accurate claim files, identify and escalate concerns, and provide timely customer follow-up.
Requirements
A bachelor's degree is preferred, along with 3–5 years of customer service experience; previous auto adjuster experience is preferred. Candidates should understand and interpret insurance policies, provide outstanding customer service, and have proficient keyboard and computer skills.
Skills
- Claims Processing
- Auto Claims Adjusting
- Customer Service
- Policy Interpretation
- Coverage Analysis
- Liability Decisions
- Claims Documentation
- Damage Assessment
- Estimate Review
- Repair Coordination
- Rental Coordination
- Fraud Identification
- Claims Escalation
- Computer Literacy
- Keyboard Skills
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Customer Service & Support
Keywords
- Auto Claims
- Physical Damage Claims
- Claims Processing
- Claims Adjusting
- Insurance Policies
- Coverage Review
- Liability Decisions
- Damage Assessment
- Estimate Review
- Claims Documentation
- Repair Facilities
- Appraisers
- Rental Providers
- Supplemental Estimates
- Claim Payments
- Fraud Indicators
- Special Investigation Unit
- Total Loss
- Complex Claims
- Customer Service
- Regulatory Requirements
- Claims Handling Guidelines
- Quality Expectations
- Computer Literacy
- Keyboard Skills