Inside Adjuster Consultant II

Canada

Expected compensation for this role ranges from $ 70,000.00 - 90,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 70,000.00 - 90,000.00 annually.
Job type: Full-time
Experience: A minimum of 2 years relevant Ontario Accident Benefits experience outside the MIG
Posting language: English
Posted: Oct 14, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing, and we are actively looking to hire a Claim Advisor ADR, Accident Benefits to join our Ontario team! Reporting to the Manager Casualty Claims Complex AB, you will be accountable for handling complex up to non-catastrophic first party injury claims.

Accountabilities:

Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assigned
Investigate, negotiate and settle accident benefits claims or moderate to high complexity by telephone, in person and/ or by written correspondence
Comply with best practices as set out in Allstate policies and procedures
Adhere to legislative and regulatory requirements
Ensure files are thoroughly documented
Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority
Set and define customer service expectations
Take ownership and accountability to solve customer problems
Maintain a caseload reflective of a Claim Advisor, Accident Benefits
Communicate and interact with claimants, vendors, medical professionals, lawyers in a professional manner
Work collaboratively with a team of Accident Benefit Adjusters and Claims Assistants

Qualifications:

A minimum of 2 years relevant Ontario Accident Benefits experience outside the MIG
Completion of CIP designation or desire to pursue is preferred
Prior insurance experience and knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferred
Strong time management and organizational skills as well as the ability to work in a fast-paced environment
Strong critical thinking skills to identify strengths and weaknesses of claim
Strong written and verbal communication skills with a commitment to providing outstanding customer service
Ability to work independently and as part of a collaborative team environment.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Skills

Business Communications, Critical Thinking, Fraud Investigations, Information Collection, Time Management

Compensation

Additional Job Description

Expected compensation for this role ranges from $ 70,000.00 - 90,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

Handle complex, non-catastrophic first-party injury and Accident Benefits claims by interpreting policy coverage, investigating, negotiating, setting reserves, and settling claims within assigned authority. Maintain thorough claim documentation, comply with company and regulatory requirements, and work professionally with claimants, vendors, medical professionals, lawyers, and colleagues.

Requirements

At least two years of relevant Ontario Accident Benefits experience outside the Minor Injury Guideline (MIG) is required. A CIP designation or willingness to pursue it is preferred, along with insurance and injury-claims knowledge, strong organizational and critical-thinking skills, and effective communication and customer-service abilities.

Skills

Business Communications
Critical Thinking
Fraud Investigations
Information Collection
Time Management
Claims Investigation
Negotiation
Claims Settlement
Policy Coverage Interpretation
Accident Benefits
Customer Service
Written Communication
Verbal Communication
Organization
Medical Terminology
Team Collaboration

Visa sponsorship

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Keywords

Accident Benefits
Claims Adjusting
First-Party Injury Claims
Non-Catastrophic Claims
Insurance Policy Wording
Policy Coverage
Claims Reserves
Claims Investigation
Claims Negotiation
Claims Settlement
Ontario Insurance
CIP Designation
Injury Claims
Medical Rehabilitation
Medical Terminology
Fraud Investigations
Information Collection
Legislative Compliance
Regulatory Requirements
Claim Documentation
Customer Service
Time Management
Critical Thinking
Written Communication
Verbal Communication
Caseload Management
Vendor Relations
Medical Professionals
Legal Professionals
Team Collaboration

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