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Added 30 mins ago
MU
Associate Director, Digital Infrastructure Strategy
McMaster University
Hamilton, ON
- Full-time
The Associate Director anticipates future infrastructure requirements, evaluates complex opportunities and risks, and builds collaborative strategies that position the University to meet…
Added 30 mins ago
RJ
Payroll Associate
Raymond James Ltd.
Vancouver, BC
- Full-time
…department reporting to the Payroll Team Lead. The Payroll Associate is responsible for the accurate administration and processing of payroll for multiple entities across multiple…
Added 31 mins ago
Customer Experience Associate - Prince Albert, SK (18.75 hours/week)
Scotiabank
Prince Albert, SK
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 57 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Square One Shopping Centre
Groupe Dynamite
Mississauga, ON
- Temporary
…wardrobe. With stores across North America and an ever-growing community, we’re building a team that shows up boldly and makes an impact. If you're ready to bring an elevated presence and…
Added 57 mins ago
FR
Security Floater
FirstService Residential Canada
Mississauga, ON
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 57 mins ago
FR
Security Floater
FirstService Residential Canada
Toronto, ON
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 57 mins ago
FR
Security Floater
FirstService Residential Canada
Oshawa, ON
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 57 mins ago
MU
Director of Real Estate
McMaster University
Hamilton, ON
- Full-time
…to advancing human and societal health and well-being in its community and around the world. Known internationally for excellence in teaching, learning, innovation, and creativity, McMaster…
Added 57 mins ago
FR
Security Floater
FirstService Residential Canada
Burlington, ON
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 57 mins ago
FR
Security Floater
FirstService Residential Canada
Hamilton, ON
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 57 mins ago
FR
Security Floater
FirstService Residential Canada
Oakville, ON
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 57 mins ago
FR
Security Floater
FirstService Residential Canada
Richmond Hill, ON
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 57 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Southcentre Mall
Groupe Dynamite
Calgary, AB
- Temporary
…wardrobe. With stores across North America and an ever-growing community, we’re building a team that shows up boldly and makes an impact. If you're ready to bring an elevated presence and…
Added 1 hour ago
Family Support Associate
Wood's Homes
Calgary, AB
…mental health and well-being so everyone can thrive in their…
Added 1 hour ago
Senior Product Manager
Questrade Financial Group
Toronto, ON
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign…
Added 1 hour ago
R
Associate Advisor
RBC
Toronto, ON
- Full-time
As an Associate Advisor, you will work with an Investment Advisor team and be responsible for overseeing 100+ households independently. You will play a key role in maintaining strong client…
Added 1 hour ago
R
Associate, Wealth Management
RBC
Toronto, ON
- Full-time
As an Associate, you will be a trusted resource to our clients, advisors and branch. Use your administrative and operational skills to help our advisors manage and grow their business.…
Added 1 hour ago
R
Associate, Credit Management - Corporate Client Group
RBC
Toronto, ON
- Full-time
…have strong written and verbal communication skills? As an Associate, you will assist with the management of the portfolio of Corporate Client Group (CCG) Borrowers. This is a middle office…
Added 1 hour ago
PC
Temporary Sales Associate - Part-Time
PVH Corp.
AB · Rocky View, AB, Canada
- Part-time
Welcome to the classic, American cool world of TOMMY HILFIGER. We are looking for a passionate Sales Associate who can deliver a top-notch customer experience and rock the sales floor (and…
Added 1 hour ago
PC
Temporary Sales Associate - Part-Time
PVH Corp.
London, ON
- Part-time
Welcome to the classic, American cool world of TOMMY HILFIGER. We are looking for a passionate Sales Associate who can deliver a top-notch customer experience and rock the sales floor (and…
Added 1 hour ago
PC
Temporary Sales Associate - Part-Time
PVH Corp.
Toronto, ON · North York, ON, Canada
- Part-time
Welcome to the classic, American cool world of TOMMY HILFIGER. We are looking for a passionate Sales Associate who can deliver a top-notch customer experience and rock the sales floor (and…
Added 1 hour ago
Research Associate - INTERACT, Community Health & Epidemiology
University of Saskatchewan
Saskatoon, SK
Primary Purpose: This is research associate and project management role for the INTERACT study. The study is about the health and social impact of the incoming Bus Rapid Transit system in…
Added 1 hour ago
GD
GARAGE - Seasonal Sales Associate - New Sudbury Centre
Groupe Dynamite
Sudbury, ON · Greater Sudbury, ON
- Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 1 hour ago
SD
Pharmacien temps partiel jour
Shoppers Drug Mart
Saint-Eustache, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
TB
PT Sales Associate - Seasonal
Tory Burch
Toronto, ON · Sherway Gardens, Canada
- Part-time
…in the United States with access to capital, education and…

Allstate Canada

Regional Service Agent

Thunder Bay, ON, Canada

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually.
Job type: Full-time
Apply by: Nov 4, 2026
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Oct 5, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. This individual provides customers with product knowledge and resolves customers concerns. This individual utilizes functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite

Agency address: 1186 Memorial Ave, Thunder Bay ON P7B 5K5

Benefits To Joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Consumer Protection, Customer Data Management, Customer Insights, Relationship Building, Stakeholder Relationship Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

Respond to customer service and billing inquiries by phone, online, and in person, providing accurate, personalized guidance on insurance policies and procedures. Manage renewals and policy changes, promote relevant products and client loyalty, and meet performance and attendance targets.

Requirements

Applicants need post-secondary education or equivalent work experience, more than one year of customer service experience, and proficiency with Microsoft Office. A provincial general insurance license (OTL or Level 1) is required, or candidates must be willing to obtain one; insurance, call center, and face-to-face service experience are preferred.

Skills

Customer Service
Insurance Policy Knowledge
Billing Support
Relationship Building
Consumer Protection
Customer Data Management
Customer Insights
Policy Renewals
Policy Updates
Insurance Sales
Attention to Detail
Microsoft Office
Communication
Call Center Support

Benefits

Flexible Work Arrangements
Employee Discounts
Office Equipment Reimbursement
Government Student Loan Payment Matching
Retirement Savings Program With Employer Matching
Annual Wellness Allowance
Personal Reflection Day
Tuition Reimbursement
Community Giving and Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

General Insurance License
OTL License
Level 1 Insurance License
Microsoft Office
Customer Service
Insurance
Property Insurance
Auto Insurance
Policy Renewals
Policy Changes
Billing Inquiries
Customer Inquiries
Portfolio Reviews
Client Loyalty
Consumer Protection
Customer Data Management
Customer Insights
Call Center
Telephone Support
Email Support
Online Requests
In-Person Service
Performance Metrics
Attendance Metrics

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