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Added 3 mins ago
HR
Registered Nurse, Emergency Department
Humber River Health
ON · Greater Toronto Area, ON
- Other
…outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry,…
Added 3 mins ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
…member of the discovery team, they collaborate with the Product Manager, Business Analyst, Engineering Lead, and backend developers to translate business requirements into validated,…
Added 18 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
Technology Operations & Services (TOS) is EDC's "run, support and sustain" engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…
Added 18 mins ago
HR
Project Manager, Transit Planning
Halifax Regional Municipality
Halifax, NS
- $71,650 to $92,730 CAD / year
- Full-time
The position also provides leadership and coordination services in identifying program needs in the transit service delivery area. The Project Manager is responsible for building…
Added 18 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Halifax, NS
- $96,557 to $128,743 CAD / year
- Full-time
Technology Operations & Services (TOS) is EDC's "run, support and sustain" engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…
Added 18 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Technology Operations & Services (TOS) is EDC's "run, support and sustain" engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…
Added 18 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
Technology Operations & Services (TOS) is EDC's "run, support and sustain" engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…
Added 18 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
Technology Operations & Services (TOS) is EDC's "run, support and sustain" engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…
Added 18 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
AB · Edmonton, AB
- $96,557 to $128,743 CAD / year
- Full-time
Technology Operations & Services (TOS) is EDC's "run, support and sustain" engine for technology services, helping keep technology stable, dependable and resilient while enabling employees…
Added 18 mins ago
OO
Director
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
(1*) At the manager’s discretion, OSFI may consider candidates who do not possess the stated education but meet the combination of experience and education or training if concrete examples…
Added 18 mins ago
Legislative Services Coordinator
City of Quinte West
Quinte West, ON
Manager of Legislative Services/Deputy City Clerk
Added 18 mins ago
Senior Manager, Integrated Campaign Marketing
Questrade Financial Group
Toronto, ON
…professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially…
Added 18 mins ago
Production Supervisor
Nucor Rebar Fabrication
Dartmouth, NS
…quality and quantity of work under the direction of the Branch…
Added 33 mins ago
NA
Project Coordinator
North America Construction (1993) Ltd. - NAC Constructors Ltd.
St. Thomas, ON
- Full-time
Reporting to the Project Manager, the Project Coordinator will be responsible for the coordination and details of the project’s contract management, documentation, and reporting, making…
Added 33 mins ago
LC
Case Manager_FT-Contract
LOFT Community Services
Whitchurch-Stouffville, ON
- $57,007 to $71,647 CAD / year
- Contract
As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues.…
Added 33 mins ago
LC
Personal Support Worker_FT-Perm
LOFT Community Services
Whitchurch-Stouffville, ON
- $53,776 to $55,109 CAD / year
- Full-time
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use…
Added 48 mins ago
MI
Project Manager
Maarut Inc
Toronto, ON
- Contract
Coordinate I&IT procurement to acquire and negotiate goods and services and administer contractual agreements.
Added 48 mins ago
DF
Systems Engineer
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
…and applications, network switches and firewalls, directory services, storage devices, and public cloud SaaS. This role will contribute to a positive, collaborative team…
Added 48 mins ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
…member of the discovery team, they collaborate with the Product Manager, Business Analyst, Engineering Lead, and backend developers to translate business requirements into validated,…
Added 48 mins ago
GC
Part-time Booking and Entertainment Services Host - Toronto
Great Canadian Entertainment
Toronto, ON
- Part-time
Position Summary: Under the general direction of the Entertainment & Booking Manager, this person is an energetic, customer service focused individual who will strive to build, sustain, and…
Added 1 hour ago
T
Product Operations Manager
TEKsystems
Ottawa, ON
- $60 to $70 CAD / hour
- Contract
…across engineering, operations, quality, marketing, sales, services, finance, legal, and…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
New Glasgow, NS
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
C/
Manager, Service Delivery / Gestionnaire, Prestation de services
CATSA / ACSTA
SK · Saskatchewan, Canada
- $89,056 to $111,320 CAD / year
- Full-time
The Manager, Service Delivery, reporting to the General Manger, Service Delivery is responsible for managing the daily provision of security screening operations by Service Contractors…
Added 1 hour ago
Sanitation Hygiene Technician *4 Day Work Week!*
Citron Talent Acquisition Team
Guelph, ON · Hamilton, ON · Kitchener, ON · ON
…While we're experts in hygiene, sanitation, and disinfection services, it's our people who truly set us apart. We work hard, collaborate as one team, and support each other every step of…
Added 1 hour ago
CR
Food Services Manager
COGIR Real Estate
Windsor, ON
- Full-time
Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your flair for creativity and culinary expertise will come to…

Allstate Canada

Regional Service Agent

AB, Canada
Edmonton, AB, Canada

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually.
Job type: Full-time
Apply by: Dec 3, 2026
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Nov 3, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite

Agency address: 15949 97 St NW, Edmonton AB T5X 0C7

Benefits To Joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Communication, Consumer Protection, Customer Data Management, Customer Insights, Customer Service, Relationship Building, Stakeholder Relationship Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

Respond to customer service and billing inquiries by phone, in person, and online, and provide knowledgeable, personalized guidance on insurance policies. Manage renewals and policy changes, promote relevant products and benefits, build customer loyalty, and meet performance and attendance targets.

Requirements

Candidates need post-secondary education or equivalent work experience, more than one year of customer service experience, and proficiency with Microsoft Office. A provincial General Insurance License (OTL or Level 1) is required, or candidates must be willing to obtain one; call center, face-to-face service, and insurance experience are preferred.

Skills

Communication
Consumer Protection
Customer Data Management
Customer Insights
Customer Service
Relationship Building
Insurance Policy Servicing
Billing Inquiries
Policy Renewals
Insurance Sales
Microsoft Office
Attention To Detail
Customer Loyalty

Benefits

Flexible Work Arrangements
Employee Discounts
Office Equipment Reimbursement
Student Loan Payment Matching
Retirement Savings Program With Employer Matching
Annual Wellness Allowance
Personal Reflection Day
Tuition Reimbursement
Community Involvement

Visa sponsorship

Not detected in the job text

Keywords

General Insurance License
OTL License
Level 1 Insurance License
Insurance
Property Insurance
Auto Insurance
Customer Service
Billing Inquiries
Policy Renewals
Policy Changes
Portfolio Reviews
Customer Loyalty
Relationship Building
Consumer Protection
Customer Data Management
Customer Insights
Microsoft Office
Call Center
Performance Metrics
Attendance Metrics
Hybrid Work
Online Customer Requests

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