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Added 3 mins ago
W
Truck and Coach Shop Technician
Wajax
Regina, SK
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 3 mins ago
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Heavy Equipment Technician - Shop
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Prince George, BC
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
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Heavy Equipment Technician - Field
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Prince George, BC
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 3 mins ago
MN
Project Manager
Modern Niagara
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- Full-time
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
Added 3 mins ago
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Project Manager
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- Full-time
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
Added 3 mins ago
IR
Senior Manager, Consulting
Info-Tech Research Group
Canada
- Full-time
We are seeking an experienced and dynamic Consulting Senior Manager to lead strategic client engagements, drive executive-level relationships, and oversee the delivery of research-driven…
Added 3 mins ago
SC
Financial Advisor/ Senior Financial Advisor - Oakridge Branch
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AB · Calgary, AB
- Full-time
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Added 3 mins ago
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Administrative Assistant II
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Chatham-Kent, ON · Chatham, ON
- Full-time
…outcomes required by the Director as well as provide project support for Managers, Supervisors and the Administrative Assistant…
Added 3 mins ago
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Registered Practical Nurse, Inpatient Surgery 10 East & West
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- Other
Right now we are looking for a Registered Practical Nurse to work with our Surgical Inpatient Unit 10 East & West, Surgical Program.
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Senior Full Stack Developer - UGH - FT Support
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Toronto, ON
Reporting to the Manager, Enterprise Systems and Data Integration, the incumbent supports the University’s application ecosystem, including guelphhumber.ca, my.guelphhumber.ca, SharePoint…
Added 3 mins ago
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Psychiatrist, Community Mental Health and Addictions - Halifax
Nova Scotia Healthcare System
Halifax, NS
- Contract
…multidisciplinary teams within the Nova Scotia Mental Health and Addiction Program to provide general psychiatric services to patients primarily in the Central Zone and specialty services…
Added 3 mins ago
Principal Product Mgr. - Tech, Programmatic Reporting, Measurement, Ad Tech, and Data Science (MADS)
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Toronto, ON
We are seeking an experienced, highly technical, customer-focused Principal Product Manager – Technical to lead the development of high scale programmatic reporting solutions. This role…
Added 3 mins ago
FB
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- From $21.5 CAD / hour
- Full-time
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Added 3 mins ago
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Gestionnaire de Projets Municipal / Project Manager Municipal
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- Full-time
Reporting to the Project Portfolio Manager, you will plan, organize, supervise, and control project execution activities, including installation work oversight and client follow-up. You…
Added 3 mins ago
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Events Manager
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Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
The Manager, Events leads the day-to-day execution of Indigo’s events program, translating strategic vision into disciplined operational plans, overseeing events support staff, and…
Added 3 mins ago
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Seasonal Barista (Full-Time & Part-Time) - Eataly Eaton Centre
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- $18.6 CAD / hour
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…QSR counters performing various functions. Reports to the QSR…
Added 3 mins ago
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Human Resources Advisor- (26-037-3) - External Closes Nov 22/26
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- Full-time
The Role: Reporting to the Human Resources Manager, the Human Resources Advisor delivers a full range of professional human resource services including recruitment, training and…
Added 4 mins ago
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Manager, Engineering and System Planning
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- Full-time
Reporting to the Vice President, Engineering & Operations, the Manager, Engineering & System Planning will provide strategic and technical leadership in the planning, design,…
Added 4 mins ago
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Project Estimator
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Calgary, AB
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Employee Assistance Program (confidential counselling support)
Added 4 mins ago
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Draftsperson
BVGlazing Systems
Niagara Falls, ON
- $70,000 to $90,000 CAD / year
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Participate upon hire in a company match RSP/DPSP program (2-year vesting period).
Added 4 mins ago
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Product Manager
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- Full-time
We are seeking a Product Manager who is driven by curiosity and motivated by solving complex problems - someone who looks beyond individual requests to understand the bigger picture,…
Added 4 mins ago
MW
Claims & Benefits Administrator
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Maintain accurate records, databases, trackers, logs, and reports to support compliance, audits, operational reporting, program administration, and case management activities
Added 4 mins ago
FM
Project Geologist
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Formation Metals is looking for a Project Geologist to join the N2 technical team. Reporting to the Technical Services Manager, the Project Geologist will oversee daily diamond drilling…
Added 4 mins ago
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Product Manager
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Toronto, ON
- $80 to $85 CAD / hour
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The hiring manager wants to only see candidates who have product management Exp (5 year+ of exp)

Allstate Canada

Regional Service Agent

AB, Canada
Edmonton, AB, Canada

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually.
Job type: Full-time
Apply by: Dec 3, 2026
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Nov 3, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite

Agency address: 15949 97 St NW, Edmonton AB T5X 0C7

Benefits To Joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Communication, Consumer Protection, Customer Data Management, Customer Insights, Customer Service, Relationship Building, Stakeholder Relationship Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

Respond to customer service and billing inquiries by phone, in person, and online, and provide knowledgeable, personalized guidance on insurance policies. Manage renewals and policy changes, promote relevant products and benefits, build customer loyalty, and meet performance and attendance targets.

Requirements

Candidates need post-secondary education or equivalent work experience, more than one year of customer service experience, and proficiency with Microsoft Office. A provincial General Insurance License (OTL or Level 1) is required, or candidates must be willing to obtain one; call center, face-to-face service, and insurance experience are preferred.

Skills

Communication
Consumer Protection
Customer Data Management
Customer Insights
Customer Service
Relationship Building
Insurance Policy Servicing
Billing Inquiries
Policy Renewals
Insurance Sales
Microsoft Office
Attention To Detail
Customer Loyalty

Benefits

Flexible Work Arrangements
Employee Discounts
Office Equipment Reimbursement
Student Loan Payment Matching
Retirement Savings Program With Employer Matching
Annual Wellness Allowance
Personal Reflection Day
Tuition Reimbursement
Community Involvement

Visa sponsorship

Not detected in the job text

Keywords

General Insurance License
OTL License
Level 1 Insurance License
Insurance
Property Insurance
Auto Insurance
Customer Service
Billing Inquiries
Policy Renewals
Policy Changes
Portfolio Reviews
Customer Loyalty
Relationship Building
Consumer Protection
Customer Data Management
Customer Insights
Microsoft Office
Call Center
Performance Metrics
Attendance Metrics
Hybrid Work
Online Customer Requests

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