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Added 18 mins ago
NS
Senior Applied AI Engineer
Network Solutions
Canada
- Full-time
Diagnose hallucinations, retrieval failures, incorrect tool usage, agent loops, latency issues, provider failures, and unexpected inference costs.
Added 18 mins ago
D
Agent, Product administration
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a product administration agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You perform…
Added 18 mins ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Matane, QC
Business Function: Delivery Agent or Letter Carrier
Added 18 mins ago
A
Conseiller(ère) en ressources humaines- Alcoa Deschambault
Alcoa
Deschambault, QC · CA ADQ Deschambault, QC
- Full-time
Concevoir et animer des formations, accompagner les gestionnaires dans les transformations organisationnelles et agir comme agent de changement.
Added 34 mins ago
HT
Researcher – Web Agent
Huawei Technologies Canada Co., Ltd.
Markham, ON
- Full-time
Study how different web tech stacks affect agent performance, and define design patterns that make sites more agent-friendly.
Added 34 mins ago
T
Security Agent
Techo-Bloc
Longueuil, QC · Saint-Hubert, Quebec
- Part-time
Join our Security team at Techo-Bloc! We have an opening for a Security Agent position to work in both our Saint-Hubert and Chambly locations.
Added 48 mins ago
T
Security Agent
Techo-Bloc
Chambly, QC
- Part-time
Join our Security team at Techo-Bloc! We have an opening for a Security Agent position to work in both our Saint-Hubert and Chambly locations.
Added 3 hours ago
V|
Procurement Co-op
Veolia | North America
Oakville, ON
- Full-time
The Procurement Agent is responsible for sourcing, evaluating, and procuring materials, equipment, and services required for water and wastewater treatment system projects.
Added 3 hours ago
J
AI Engineer, Entry Level (Canada)
Jobright.ai
Canada
- Full-time
Develop and optimize sophisticated prompt engineering workflows and multi-agent orchestration frameworks to enhance product capabilities
Added 3 hours ago
J
Prompt Engineer - Early Career (Canada)
Jobright.ai
Canada
- Full-time
Jobright is your personal AI job search agent transforming the job search process. They are seeking an early-career Prompt Engineer to craft and evaluate prompts that enhance the…
Added 3 hours ago
J
Data Analyst, Business Intelligence - Entry Level
Jobright.ai
Canada
- Full-time
Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step…
Added 4 hours ago
HC
Registered Nurse Permanent Part Time Evening
Health Careers Canada
Mississauga, ON
- Part-time
Acts as a change agent to impact the determinants of health and improve health outcomes
Added 5 hours ago
RF
Conveyancing Paralegal
Ronald Fletcher Baker LLP
Richmond, BC
- Full-time
Added 5 hours ago
VE
Procurement Co-op
Veolia Environnement SA
Oakville, ON
- Full-time
The Procurement Agent is responsible for sourcing, evaluating, and procuring materials, equipment, and services required for water and wastewater treatment system projects.
Added 5 hours ago
PC
Deals Real Assets, Data Engineering & Digital Solutions, Senior Associate
PwC Canada
Vancouver, BC
- Full-time
Added 5 hours ago
CC
Sales Associate
CONMED Corporation
AB · Edmonton, AB
- Full-time
…territory.This will be accomplished through partnership with the Primary…
Added 5 hours ago
CC
Sales Associate
CONMED Corporation
Calgary, AB
- Full-time
…territory.This will be accomplished through partnership with the Primary…
Added 6 hours ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
Added 6 hours ago
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Machine Learning Engineer Intern
Jobright.ai
Canada
- Internship
Jobright is a personal AI job search agent that simplifies the job search process and helps users reach better job outcomes. The Machine Learning Engineer Intern will develop and evaluate…
Added 6 hours ago
JH
Client Service Associate
Jackson Hewitt Tax Service Inc.
Williamsburg, ON
- Full-time
Enrolled Agent materials and testing reimbursement
Added 6 hours ago
HG
front desk agent
Hilton Garden Inn Halifax Airport
Enfield, NS
- Full-time
Added 6 hours ago
A
Intermediate Software Engineer
AltaML
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
…libraries or AltaForge - supporting the AltaForge Clients and Same-Agent-Across-Clients north…
Added 6 hours ago
NC
AI Software Developer
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Contribute to the development of our agent platform and its core capabilities, including orchestration, tool use, retrieval, and evaluation
Added 6 hours ago
NC
Lifecycle & Marketing Automation Specialist
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Bring a genuine curiosity for AI and automation. Dig into our internal tools and agent capabilities to find real opportunities for smarter, more personalized customer journeys.
Added 7 hours ago
E
Principal Product Manager - Identity Threat Detection and Response
Elastic
Canada
- Full-time
…You will also own the roadmap for securing non-human and AI agent identities within Elastic Security, one of the fastest-growing and least-governed attack surfaces in the enterprise. You…

Allstate

Regional Service Agent

Thunder Bay, ON, Canada

Hybrid

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually.
Job type: Full-time
Workplace: Hybrid
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Oct 5, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. This individual provides customers with product knowledge and resolves customers concerns. This individual utilizes functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite
Agency address: 1186 Memorial Ave, Thunder Bay ON P7B 5K5

Benefits to joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Consumer Protection, Customer Data Management, Customer Insights, Relationship Building, Stakeholder Relationship Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

The Regional Service Agent handles customer inquiries regarding insurance policies and billing via phone, email, chat, and in-person interactions. They are responsible for promoting Allstate products, managing policy renewals, and maintaining high standards of customer service to ensure client loyalty.

Requirements

Candidates must have post-secondary education or equivalent experience and hold or be willing to obtain a General Insurance License (OTL). Proficiency in MS Office and at least one year of customer service experience is required for this hybrid role.

Skills

Customer Service
Insurance Policy Management
Billing Inquiries
Relationship Building
Attention To Detail
Communication
Problem Solving
Computer Proficiency
MS Office
Insurance Licensing
Portfolio Reviews
Client Loyalty
Professionalism
Data Management
Stakeholder Management

Benefits

Flexible Work Arrangements
Employee discounts
Good Office program
Student Loan Payment Matching Program
Annual Wellness allowance
Personal reflection day
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Billing
Policy Renewal
General Insurance License
OTL
MS Office
Hybrid
Telematics
Identity Protection
Portfolio Management
Client Relations
Performance Metrics
Insurance Advisor
Auto Insurance
Home Insurance

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