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Added 6 mins ago
S
Inventory Control Coordinator
Sysco
Toronto, ON · Buckhead Toronto
- Full-time
Work may occur in wet, refrigerated or freezer environments and may require bending, reaching, walking and safe equipment access.
Added 20 mins ago
ECOMM SL - E-Commerce Shipping Associate
Sporting Life Group
Laval, QC
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Added 20 mins ago
Fixed Operations Manager - Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
Manage Lot and Detail Associate processes and work towards bringing Detail dept inhouse.
Added 20 mins ago
Warehouse Associate, Oakville
Independent Mechanical Supply Inc.
Oakville, ON
As a Warehouse Associate, you will be responsible to arrive to work daily as per your schedule, being able to read small print of orders, correct selecting of product, accurately picking…
Added 21 mins ago
WC
(CAN) Day Remodel Associate
Walmart Canada
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Contract
Position Summary...A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist…
Added 21 mins ago
(CAN) Grocery Associate Part Time
Walmart Canada
Thunder Bay, ON
Position Summary...Working as a Grocery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent…
Added 21 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Sudbury, ON
- Contract
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 21 mins ago
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(CAN) Stock Unloader Associate
Walmart Canada
Carbonear, NL
- Contract
Position Summary...Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you…
Added 21 mins ago
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(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Contract
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 21 mins ago
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(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Contract
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 21 mins ago
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(CAN) General Merchandise Associate
Walmart Canada
Timmins, ON
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 21 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Antigonish, NS
- Full-time
Position Summary...Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you…
Added 21 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Sudbury, ON
- Full-time
Position Summary...Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you…
Added 21 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Sudbury, ON
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 21 mins ago
WC
CAN Asset Protection Associate Full Time - Ontario Security License Mandatory
Walmart Canada
Toronto, ON
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 21 mins ago
P
Yard Associate - Welder
PERI
Bridgewater, NS
- Full-time
The main purpose of PERI’s Yard Associate is to support the PERI stockyard by conducting welding tasks. The Yard Associate does this by performing various tasks to support the operations.…
Added 21 mins ago
P
Yard Associate
PERI
Bridgewater, NS
- Internship
PERI is currently seeking a Yard Associate to join our team. The primary role of the Yard Associate is to perform various manual tasks to support operations within the PERI stockyard. This…
Added 21 mins ago
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(CAN) Associé, produits laitiers et surgelés
Walmart Canada
Thetford Mines, QC
- Full-time
Position Summary...Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver…
Added 21 mins ago
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(CAN) Gérant de rayon, fruits et légumes
Walmart Canada
Thetford Mines, QC
- Full-time
Receives merchandise, operates equipment safely and appropriately, monitors equipment for repair needs, and completes required paperwork, logs, and documentation accurately.
Added 21 mins ago
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(CAN) Stock Unloader Associate
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you…
Added 21 mins ago
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Jr Field Operations Maintenance Supervisor - London, ON
TK Elevator
London, ON
- Full-time
Assist in preparing new equipment bid estimates by reviewing project plans and applying experience to maximize installation efficiency.
Added 21 mins ago
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(CAN) Consumables Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Position Summary...Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service…
Added 39 mins ago
ML
Warehouse Associate
Motion LP
Kelowna, BC
- Full-time
We are adding a Warehouse Associate to our team in Kelowna, BC. This posting is for an existing vacancy. You will drive warehouse efficiency and process improvement and collaborate with…
Added 39 mins ago
RM
Field Service Technician 1
Rochester Midland Corporation
Toronto, ON · Mississauga, ON
- Full-time
…field installations and repairs of chemical feed and control equipment while maintaining high quality…
Added 52 mins ago
MS
Seasonal Production Team Member - Printing and Assembling
Michaels Stores
Mississauga, ON
- Full-time
Artistree-MississaugaThe Production Associate utilizes a variety of methods to ensure frames and mats are produced to customer specifications, and moves product through the production…

Allstate

Regional Service Agent

Thunder Bay, ON, Canada

Hybrid

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually.
Job type: Full-time
Workplace: Hybrid
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Oct 5, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. This individual provides customers with product knowledge and resolves customers concerns. This individual utilizes functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite
Agency address: 1186 Memorial Ave, Thunder Bay ON P7B 5K5

Benefits to joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Consumer Protection, Customer Data Management, Customer Insights, Relationship Building, Stakeholder Relationship Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

The Regional Service Agent handles customer inquiries regarding insurance policies and billing via phone, email, chat, and in-person interactions. They are responsible for promoting Allstate products, managing policy renewals, and maintaining high standards of customer service to ensure client loyalty.

Requirements

Candidates must have post-secondary education or equivalent experience and hold or be willing to obtain a General Insurance License (OTL). Proficiency in MS Office and at least one year of customer service experience is required for this hybrid role.

Skills

Customer Service
Insurance Policy Management
Billing Inquiries
Relationship Building
Attention To Detail
Communication
Problem Solving
Computer Proficiency
MS Office
Insurance Licensing
Portfolio Reviews
Client Loyalty
Professionalism
Data Management
Stakeholder Management

Benefits

Flexible Work Arrangements
Employee discounts
Good Office program
Student Loan Payment Matching Program
Annual Wellness allowance
Personal reflection day
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Billing
Policy Renewal
General Insurance License
OTL
MS Office
Hybrid
Telematics
Identity Protection
Portfolio Management
Client Relations
Performance Metrics
Insurance Advisor
Auto Insurance
Home Insurance

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