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Added 9 mins ago
FH
Director of Venues (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $59,000 to $88,500 CAD / year
- Full-time
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Added 9 mins ago
HR
Quality Assurance Intern (Winter 2027, 12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
A chance to build your career with a global leader driving digital transformation and innovation that helps support sustainable future
Added 24 mins ago
Advisor, New Technology Introduction Program
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Ottawa, ON
CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation,…
Added 54 mins ago
LF
Dealer Development Manager, SecureDrive (Business Development/Sales) - Edmonton
LGM Financial Services
AB · Edmonton, AB
- Full-time
LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has partnered with leading automotive manufacturers and…
Added 54 mins ago
PG
Project Director
Plan Group Inc.
Vaughan, ON
- Full-time
…mentoring, guiding, and building our next generation of talent. A leader who understands and drives strategic objectives through project execution from pursuit through to warranty. An…
Added 54 mins ago
CB
Bakery Production Team Lead - FT + Benefits - West Bedford / Larry Uteck
COBS Bread
Bedford, NS
- Full-time
You are a positive leader and fast learner with a willingness to learn all operations within the bakery
Added 54 mins ago
PH
Anesthesia Assistant BCWH
Provincial Health Services Authority
Vancouver, BC
- Full-time
…of Anesthesia (BCWH) and under the authority of the Birthing Program Manager and the Respiratory Therapy Professional Practice Leader; the Anesthesia Assistant performs clinical and…
Added 54 mins ago
SD
Genesis Program - Canada Services Associate Consultant
Siemens Digital Industries Software
Oakville, ON
- Full-time
Associate Consultant (Genesis Program) - Services
Added 54 mins ago
C
Application Security Developer
Clio
Toronto, ON
- Full-time
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Added 54 mins ago
SE
Inside Sales Representative - Software
Schneider Electric
Milton, ON · Montreal, QC · Vancouver, BC
- Full-time
Join a global leader in digital transformation and energy management
Added 54 mins ago
FH
Clinical Dietitian
Fraser Health
White Rock, BC
- Full-time
Reporting clinically to the Dietitian Practice Leader, provides dietetic practice in accordance with patient/client needs consistent with established departmental standards, policies and…
Added 1 hour ago
PG
Human Resources Team Lead
PCV Group inc - Personnel Chez Vous Recruitment Services
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
A people leader first. You coach, you mentor, you develop HR business partners, and you genuinely enjoy it
Added 1 hour ago
A
Discovery Program - Operations
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
You will complete the rotational program with Electrification Smart Power. ABB's Smart Power division is the technology leader, with solutions that make power supplies smart, connected and…
Added 1 hour ago
CH
Night Shift Manager
Covenant Health Canada
AB · Edmonton, AB
- Part-time
…a meaningful difference. Are you an experienced healthcare leader who thrives in a dynamic environment and is motivated by making a meaningful impact? Covenant Health is seeking a Site…
Added 1 hour ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 1 hour ago
UO
Labour Relations Consultant
University of Waterloo
Waterloo, ON
- Full-time
Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) designation is preferred.
Added 1 hour ago
UO
Instructional Support Coordinator – WE Accelerate
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
…and practice of workintegrated learning (WIL) as a thought leader and key provider of high-quality curriculum, courses, and programs in this…
Added 1 hour ago
UO
Human Resources Partner
University of Waterloo
Waterloo, ON
- Full-time
o Pre/onboarding program for all employee groups (Union, Staff and Faculty)
Added 1 hour ago
UO
Coordinator, Desk Services & Operations
University of Waterloo
Waterloo, ON
- Full-time
Collaborates with Program Resources Co-ordinator on logistical considerations for student-staff training and leadership events. This includes but is not limited to booking meals, making…
Added 1 hour ago
TC
Warehouse Shipper / Reciever
TopBuild Corp.
Edmonton, AB
- Full-time
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a…
Added 1 hour ago
TC
Customer Service Representative
TopBuild Corp.
Edmonton, AB
- Full-time
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a…
Added 1 hour ago
T
Sales Coach
Teleperformance
Toronto, ON · TPCA Toronto
- $90,000 CAD / year
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 1 hour ago
T
B2B Sales Supervisor
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
We are looking for a Sales Team Lead for our Ads sales program. A skilled team leader, passionate about technologies will work closely with the sales team and will set the direction for the…
Added 1 hour ago
Inside Sales Representative (B2B Sales Customer Expert I)
Teleperformance
Toronto, ON · TPCA Toronto
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and…
Added 1 hour ago
T
Enterprise Ads Sales Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $65,000 to $75,000 CAD / year
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…

Allstate

Regional Service Agent

Thunder Bay, ON, Canada

Hybrid

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually.
Job type: Full-time
Workplace: Hybrid
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Oct 5, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. This individual provides customers with product knowledge and resolves customers concerns. This individual utilizes functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite
Agency address: 1186 Memorial Ave, Thunder Bay ON P7B 5K5

Benefits to joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Consumer Protection, Customer Data Management, Customer Insights, Relationship Building, Stakeholder Relationship Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

The Regional Service Agent handles customer inquiries regarding insurance policies and billing via phone, email, chat, and in-person interactions. They are responsible for promoting Allstate products, managing policy renewals, and maintaining high standards of customer service to ensure client loyalty.

Requirements

Candidates must have post-secondary education or equivalent experience and hold or be willing to obtain a General Insurance License (OTL). Proficiency in MS Office and at least one year of customer service experience is required for this hybrid role.

Skills

Customer Service
Insurance Policy Management
Billing Inquiries
Relationship Building
Attention To Detail
Communication
Problem Solving
Computer Proficiency
MS Office
Insurance Licensing
Portfolio Reviews
Client Loyalty
Professionalism
Data Management
Stakeholder Management

Benefits

Flexible Work Arrangements
Employee discounts
Good Office program
Student Loan Payment Matching Program
Annual Wellness allowance
Personal reflection day
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Billing
Policy Renewal
General Insurance License
OTL
MS Office
Hybrid
Telematics
Identity Protection
Portfolio Management
Client Relations
Performance Metrics
Insurance Advisor
Auto Insurance
Home Insurance

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