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Added 2 mins ago
G
Coordonnateur(trice) communication interne / Internal Communications Coordinator
Genetec
Montreal, QC
- Full-time
Added 4 mins ago
WP
Occupational Therapist, Regular Full-Time, Rehabilitation Department
West Parry Sound Health Centre
Parry Sound, ON
- Full-time
…please check out Rehabilitation Professionals Incentive Grant Program…
Added 4 mins ago
SI
Facility Maintenance Manager
Shannex Incorporated
Mississauga, ON
- Full-time
…the various plans. This is performed in cooperation with the Regional Manager, Site Managers and Departmental…
Added 4 mins ago
S
Senior Manager, Business and Wealth Transition - Ottawa, ON
Scotiabank
Ottawa, ON
- Full-time
The Senior Manager, Business and Wealth Transition (BWT) plays a pivotal role within the Advanced Planning and Services team. This position is responsible for delivering integrated, total…
Added 6 mins ago
ED
(Sr.) Partnerships Manager - 557 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Partnerships Group develops and executes corporate and regional strategies with major Canadian and international financial institutions, financial Crown corporations and government…
Added 6 mins ago
ED
(Sr.) Partnerships Manager - 557 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Partnerships Group develops and executes corporate and regional strategies with major Canadian and international financial institutions, financial Crown corporations and government…
Added 6 mins ago
Registered Psychiatric Nurse (N2) - PY1 Mental Health Inpatient Child & Adolescent - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 6 mins ago
Manager on Site (MOS)
Winnipeg Regional Health Authority
Winnipeg, MB
…leadership opportunity for you to join our dynamic team as the Manager, Counselling Services. In this position you will play an integral role in helping us realize our vision of engaged and…
Added 6 mins ago
R
Gestionnaire de comptes, Services de pièces de rechange / Account Manager, Spare Parts Services
RTX
Longueuil, QC
- Full-time
Added 20 mins ago
IF
Client Relationship Manager, Partnerships & Affinity Markets – Special Markets
iA Financial Group (Industrial Alliance)
Vancouver, BC
- Full-time
…creating value for clients and partners? As a Client Relationship Manager, Partnerships & Affinity Markets – Special Markets, you will support the national growth, retention, profitability,…
Added 21 mins ago
AR
Regional Sales Coordinator
Algonquin Resort
Toronto, ON
- Full-time
COORDONNATEUR(TRICE) RÉGIONAL(E) DES VENTES (QUÉBEC)
Added 35 mins ago
BB
Project Coordinator
Bosch Building Technologies North America
Quebec, QC
- Full-time
…The primary objective of this role is to support the Project Manager in delivering high-quality project results as efficiently as possible. May be requested to lead and manage smaller…
Added 35 mins ago
ED
(Sr.) Partnerships Manager - 557 EN
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $84,698 to $128,743 CAD / year
- Full-time
The Partnerships Group develops and executes corporate and regional strategies with major Canadian and international financial institutions, financial Crown corporations and government…
Added 35 mins ago
PS
Building Attendant (Janitor) - ON01
Prime Storage
ON · York, ON
- $20 to $22 CAD / hour
- Full-time
Headquartered in Saratoga Springs, NY, Prime Group employs 700+ professionals and maintains a regional office in Jupiter, FL and Manhattan, NY along with investment originations offices in…
Added 36 mins ago
Project Manager (Infrastructure & Facilities)
The City of Red Deer
Red Deer, AB
…Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and…
Added 1 hour ago
ED
(Sr.) Partnerships Manager - 557 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $84,698 to $128,743 CAD / year
- Full-time
The Partnerships Group develops and executes corporate and regional strategies with major Canadian and international financial institutions, financial Crown corporations and government…
Added 1 hour ago
JH
Private Dining Sales & Operations Manager - Fine Dining
JRoss Hospitality Recruiters
Toronto, ON
- Full-time
…is seeking an experienced Private Dining Sales & Operations Manager to lead private events while supporting the day-to-day operation of a high-volume, polished restaurant environment. This…
Added 1 hour ago
G
Coordonnateur(trice) communication interne / Internal Communications Coordinator
Genetec
Remote, Canada
- Full-time
- Remote
Added 1 hour ago
Scotia Jarislowsky Fraser Portfolio Administrator
Scotiabank
Ottawa, ON
Employee Referral Program – Potential Reward: $1,000.00
Added 1 hour ago
Inside Sales Account Manager
Grainger Businesses
Thornhill, ON
Lead sales growth, relationship management with Regional Sales, National Accounts and Government teams.
Added 1 hour ago
Communications Specialist
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager of Communications and Public Engagement, the Communications Specialist is responsible for supporting a wide array of internal and external communications, with a…
Added 1 hour ago
C
Quality Assurance Coordinator
Cencora
Mississauga, ON
- Full-time
…metrics. This includes to act as a first contact for the Country Manager and local team for quality related topics. And to ensure that quality aspects for Transport are adequately…
Added 1 hour ago
Corporate Asset Management Supervisor
The City of Red Deer
Red Deer, AB
…Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and…
Added 2 hours ago
SB
Account Manager
Scandinavian Building Services
Kamloops, BC
- Full-time
…Connect. As we continue to grow we are looking to add an Account Manager in (enter City and Province) to the Scandi…
Added 2 hours ago
General Duty Nurse (N2) - Women's Health Labour & Delivery - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…

Allstate

Regional Service Agent

Thunder Bay, ON, Canada

Hybrid

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually.
Job type: Full-time
Workplace: Hybrid
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Oct 5, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. This individual provides customers with product knowledge and resolves customers concerns. This individual utilizes functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite
Agency address: 1186 Memorial Ave, Thunder Bay ON P7B 5K5

Benefits to joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Consumer Protection, Customer Data Management, Customer Insights, Relationship Building, Stakeholder Relationship Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

The Regional Service Agent handles customer inquiries regarding insurance policies and billing via phone, email, chat, and in-person interactions. They are responsible for promoting Allstate products, managing policy renewals, and maintaining high standards of customer service to ensure client loyalty.

Requirements

Candidates must have post-secondary education or equivalent experience and hold or be willing to obtain a General Insurance License (OTL). Proficiency in MS Office and at least one year of customer service experience is required for this hybrid role.

Skills

Customer Service
Insurance Policy Management
Billing Inquiries
Relationship Building
Attention To Detail
Communication
Problem Solving
Computer Proficiency
MS Office
Insurance Licensing
Portfolio Reviews
Client Loyalty
Professionalism
Data Management
Stakeholder Management

Benefits

Flexible Work Arrangements
Employee discounts
Good Office program
Student Loan Payment Matching Program
Annual Wellness allowance
Personal reflection day
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Billing
Policy Renewal
General Insurance License
OTL
MS Office
Hybrid
Telematics
Identity Protection
Portfolio Management
Client Relations
Performance Metrics
Insurance Advisor
Auto Insurance
Home Insurance

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