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Added 11 mins ago
CH
RN CARE MGR III
Covenant Health
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
When necessary, serves as the “brokering” agent to secure coverage for needed community services.
Added 25 mins ago
Strategic Core Account Executive (Telco)
Databricks
Toronto, ON
…Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and…
Added 25 mins ago
Strategic Core Account Executive (Retail)
Databricks
Toronto, ON
…Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and…
Added 26 mins ago
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Business System Analyst
TechDoQuest
Brampton, ON
- Full-time
Experience supporting Oracle AI Agent Studio initiatives
Added 40 mins ago
R
Senior Software Development Engineer, Customer Success Engineering
Remitly
Burnaby, BC
- Full-time
…be directly responsible for enhancing both the customer and agent experience, ensuring frictionless access to…
Added 40 mins ago
R
Life Insurance Sales Agent - Leads Provided
Ratehub
Remote, Canada
- Contract
- Remote
Added 40 mins ago
M
Sr. Manager, Workforce Readiness
McKesson
Mississauga, ON
- Full-time
Establish and lead change agent and people leader networks to drive adoption and gather feedback from the field.
Added 1 hour ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Duncan, BC
Business Function: Delivery Agent or Letter Carrier
Added 1 hour ago
A
Forward Deployed Solutions Lead
Accenture
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Hands-on MCP server or custom agent-tool development.
Added 1 hour ago
A
Regional Service Agent - Boutique
Allstate
Markham, ON
- Full-time
Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Sales Market Leader, you will be responsible to answer service and billing inquiries over…
Added 1 hour ago
SL
District Manager
Sun Life
Levis, QC · Quebec, QC · Trois-Rivières, QC
- Full-time
Must hold a valid life insurance agent's license in the provinces in the District’s location
Added 1 hour ago
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Software Dev QA Specialist
Fortinet
Burnaby, BC
- Full-time
…cloud management backends. You will engage in both client-side (agent) and server-side (cloud/on-prem console) verification. Join a high-energy team that is creating innovative security…
Added 1 hour ago
S
HR Business Partner
Stantec
Calgary, AB
- Full-time
The successful candidate will be a trusted advisor, strategist, consultant, analyst, change agent, and coach. The individual will sit alongside and collaborate with business leaders to…
Added 1 hour ago
EA
Catering Agent
Executive Aviation
Hamilton, ON
- Full-time
Come join us! Executive Aviation is hiring a Catering Agent for our team at the Hamilton Airport (YHM) who loves working in the travel and tourism industry. This role reports directly to an…
Added 1 hour ago
ES
AI security research engineer
Epsilon Solutions Ltd.
Toronto, ON
- Contract
Experience with AI red teaming, autonomous penetration testing, agent security, or AI-native security tooling.
Added 2 hours ago
TT
Senior Full Stack Software Engineer
True Talent Solutions Partners
Canada
- $200,000 to $275,000 USD / year
- Full-time
Establish effective practices for agent-driven software development across the team.
Added 2 hours ago
Manager, Corporate Function Finance (1 Year Contract)
Scotiabank
Toronto, ON
Act as a change agent by supporting the expense management mandate with key partners and stakeholders.
Added 2 hours ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
Added 2 hours ago
TC
GCP Architect
TechNeptune Consulting Inc.
Canada
- Contract
Experience with LLM-based application architectures, ideally including agent-orchestrationframeworks such as LangGraph, LangChain and familiarity with the practical differences betweenLLM…
Added 2 hours ago
FC
Ops Agent Admin
FedEx Canada
AB · Edmonton, AB
- Full-time
Added 2 hours ago
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Customer Service Agent -Full-Time-Burlington
Serco
Burlington, ON
- Full-time
Must participate in Initial and maintenance training for Customer Service Agent.
Added 2 hours ago
PM
Facility Assistant/Cleaner
Pharma Medica Research Inc.
Toronto, ON · Scarborough, ON
- $18 to $19 CAD / hour
- Part-time
Added 3 hours ago
Systems Administrator 3 - Enterprise Observability
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
Added 3 hours ago
BI
Therapeutic Specialist, CRM - London, Ontario and surrounding areas (15-month contract)
Boehringer Ingelheim
London, ON
- Contract
…with customers and internal cross-functional teams. Acts as an agent of change within District Pod and regionally or nationally, to maintain a culture of performance, growth mindset,…
Added 3 hours ago
QR
Credit Agent
Quincaillerie Richelieu
Richmond, BC
- Full-time

Allstate

Regional Service Agent

Edmonton, AB, Canada

Hybrid

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually.
Job type: Full-time
Workplace: Hybrid
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Oct 28, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite
Agency address: 1647 102nd Street NW Edmonton AB T6N 0B1

Benefits to joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Sales Market Leader, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Consumer Protection, Customer Data Management, Customer Insights, Relationship Building, Stakeholder Relationship Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

The Regional Service Agent is responsible for answering customer service and billing inquiries via phone and in-person while maintaining the company's service philosophy. They will manage policy renewals, process updates, and promote Allstate features to ensure client loyalty and meet performance metrics.

Requirements

Candidates must have post-secondary education or equivalent experience and hold or be willing to obtain a General Insurance License (OTL). Proficiency in MS Office and at least one year of customer service experience is required for this hybrid role.

Skills

Customer service
Insurance policy management
Billing inquiries
Relationship building
Attention to detail
MS Office
Communication
Problem solving
Insurance licensing
Portfolio review

Benefits

Flexible work arrangements
Employee discounts
Office equipment allowance
Student loan payment matching program
Retirement savings program
Annual wellness allowance
Personal reflection day
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Billing
Policy Renewal
General Insurance License
OTL
MS Office
Hybrid
Sales
Client Relations
Telematics
Identity Protection
Account Management
Performance Metrics
Professionalism

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