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Added 2 mins ago
UO
Career Advisor
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
…extract meaning from a wide variety of experiences. Each career advisor tends to work closely with a particular group of learners, such as undergraduate students, graduate students,…
Added 2 mins ago
UO
Undergraduate Advisor and Coordinator
University of Waterloo
Stratford, ON · Digital Media Stratford
- Full-time
Faculty of Arts - Stratford School of Interaction Design and Business - Administration and Recruitment
Added 17 mins ago
D
Advisor, Securities
Desjardins
Amos, QC · La Sarre, QC · Montreal, QC · Rouyn-Noranda, QC · Val-d'Or, QC · Service Signature Abitibi-Témiscamingue et Nord-du-Québec
- Full-time
…members and clients. You help sell securities products and services through various distribution channels based on member/client needs and current strategies and practices. Your focus areas…
Added 17 mins ago
A
HR Solutions Partner
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Acting as a trusted advisor, the Solutions Partner builds strong relationships with senior managers, offering coaching, policy guidance and practical support rooted in deep HR discipline…
Added 47 mins ago
RB
Director, New Accounts and Documentation
Royal Bank of Canada
Toronto, ON
- Full-time
Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope. Act as point of escalation for matters unresolved by managers and as…
Added 47 mins ago
RB
Insurance Advisor - Life, Health & Wealth
Royal Bank of Canada
St. John's, NL
- Full-time
…Field Sales team at RBC Insurance. As an accredited Insurance Advisor Life, Health & Wealth (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network…
Added 1 hour ago
OS
Manager / Senior Manager, Healthcare - Industries and Government Practice
Optimus SBR
Toronto, ON
- Full-time
Join a dynamic and engaging team that thrives on collaboration, innovation, and growth. Our Healthcare & Social Services team, within our Industries and Government Practice, works alongside…
Added 1 hour ago
RC
Management Consulting Director, Technology
RSM Canada
Toronto, ON
- Full-time
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize…
Added 1 hour ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
…relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 hour ago
A
Senior Vice President, Energy
AECOM
Markham, ON · Thornhill, Ontario
- $300,000 to $350,000 CAD / year
- Full-time
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 2 hours ago
HO
Snr Talent Acquisition Business Partner
Humans of HR
Vancouver, BC
- Full-time
Strategic Recruitment: Design and execute effective strategies to attract top professionals in the professional services space
Added 3 hours ago
M
AVP Strategy - Intermediary, Product, Institutional
Manulife
Toronto, ON
- Full-time
Analyze industry dynamics, investor, advisor and institutional client needs, consultant and platform trends, competitor actions, product vehicles, pricing developments and emerging business…
Added 3 hours ago
Financial Advisor - Saskatoon CBC & Main Branch
Scotiabank
Saskatoon, SK
…achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking,…
Added 4 hours ago
M
Licensed Assistant
Manulife
Montreal, QC
- Full-time
…comfortable managing a range of tasks in a fast-paced financial services…
Added 4 hours ago
M
AVP Retirement & Wealth Strategy
Manulife
Toronto, ON
- Full-time
…transformation of our global franchise. The role is trusted advisor to the entire Retirement & Wealth Leadership Team, providing key insights and information to drive the development and…
Added 4 hours ago
E
Enterprise Network Architect
evertz.io
Burlington, ON
- Internship
You'll be equal parts technical expert, trusted advisor, and communicator - translating complex networking and media-transport concepts into clear recommendations for both engineering teams…
Added 5 hours ago
EL
Concrete Restoration Specialist
Engineering Link
Toronto, ON
- Full-time
…building envelope, concrete restoration and structural engineering services as they relate to the science of the built…
Added 5 hours ago
M
Manager, Consulting - Human Resources
MNP
Vancouver, BC
- Full-time
Make an impact with our Executive Search & Recruitment team as a Manager. As a trusted advisor, you will partner with clients to identify, attract and assess executive, senior leadership…
Added 5 hours ago
IW
Advisor, IG Wealth Management, Corporate Channel - Sherbrooke
IG Wealth Management
Quebec, QC
- Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 5 hours ago
A&
Manager, Core Tax
Alvarez & Marsal
Toronto, ON
- Full-time
The A&M Tax Canada Team offers comprehensive tax advisory services to clients in various sectors and industries. With a deep understanding of the Canadian tax landscape, the team helps…
Added 5 hours ago
IW
Advisor, IG Wealth Management, Corporate Channel - Quebec City
IG Wealth Management
Quebec, QC
- Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 5 hours ago
A&
Manager, Core Tax
Alvarez & Marsal
Calgary, AB
- Full-time
The A&M Tax Canada Team offers comprehensive tax advisory services to clients in various sectors and industries. With a deep understanding of the Canadian tax landscape, the team helps…
Added 5 hours ago
PH
Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
Heather Finn, Advisor, Talent Acquisition – Physician Recruitment
Added 5 hours ago
PH
CCMG Genetic and Genomic Diagnostics Fellowship, Division of Genome Diagnostics, Department of Pathology and Laboratory Medicine - BC Children’s Hospital & BC Women’s Hospital
Provincial Health Services Authority
Vancouver, BC
- Full-time
…relationships and providing prompt and expert supervised consultative services to physicians and other health care providers as appropriate to a trainee, with supervised case…
Added 5 hours ago
A&
Director, Global Transaction Tax
Alvarez & Marsal
Toronto, ON
- Full-time
We provide tax, turnaround management, restructuring, performance improvement, and corporate advisory services. Our tax practice is unique in that we offer the opportunity to work without…

Allstate

Regional Service Agent

AB, Canada
Edmonton North Agency, Canada

Hybrid

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually.
Job type: Full-time
Workplace: Hybrid
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Nov 3, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite
Agency address: 15949 97 St NW, Edmonton AB T5X 0C7

Benefits to joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Communication, Consumer Protection, Customer Data Management, Customer Insights, Customer Service, Relationship Building, Stakeholder Relationship Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

The Regional Service Agent is responsible for handling customer inquiries regarding insurance policies and billing both over the phone and in person. They act as a trusted advisor to promote Allstate products and maintain client loyalty through professional service.

Requirements

Candidates must have post-secondary education or equivalent experience and hold a General Insurance License (OTL) or be willing to obtain one. Proficiency in MS Office and at least one year of customer service experience are required.

Skills

Customer service
Insurance policy management
Billing inquiries
Relationship building
Communication
Attention to detail
MS Office
Problem solving
Portfolio reviews
Insurance licensing

Benefits

Flexible work arrangements
Employee discounts
Office equipment reimbursement
Student loan payment matching
Retirement savings program
Annual wellness allowance
Personal reflection day
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Billing
Policy Renewal
General Insurance License
OTL
MS Office
Hybrid
Telematics
Identity Protection
Client Loyalty
Relationship Building
Performance Metrics
Insurance Advisor

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