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Added 10 mins ago
AC
Regional Service Agent
Allstate Canada
AB · Edmonton, AB
- Full-time
…providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with…
Added 10 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
Montreal, QC
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 11 mins ago
RE
Family Treatment Leader - Moose Jaw, SK
Ranch Ehrlo Society
Moose Jaw, SK
- Part-time
…Family Treatment Leader, you'll provide essential home-based services such as promoting positive parenting, budgeting, household management, and healthcare. You will play a critical role in…
Added 11 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Orillia, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 11 mins ago
CC
Retail Sales Associate
Canna Cabana
Ottawa, ON · Byward, Ottawa, ON
- $17.95 to $18.5 CAD / hour
- Part-time
Greet customers and discuss type, quality, and quantity of merchandise or services required
Added 11 mins ago
AF
Branch Manager - Office 1722
Attain Finance
Saint John, NB
- Full-time
As a Branch Manager, you will play a crucial role in setting the standards on delivering exceptional service to both new and existing customers, guiding them through the process of securing…
Added 11 mins ago
JF
Manager, Hospice, Grief & Bereavement
Jewish Family and Children's Services
Toronto, ON · North York, ON
- Full-time
Identify and actively participate in initiatives impacting Hospice, Grief & Bereavement and crisis response services representing JF&CS, building capacity and presence, within the community.
Added 11 mins ago
TO
Nurse Practitioner - Full Time Temporary - 12 months.
THE ONEILL CENTRE
Ottawa, ON
- Full-time
Initiate and coordinate referrals to specialists, community services, diagnostics, and other providers; ensure results are reviewed and follow-up is completed.
Added 11 mins ago
SG
Registered Dietitian (In-Person or Virtual)
S&R Group of Companies
Cambridge, ON
- $75,000 to $82,000 CAD / year
- Part-time
Routine communication with administration, physicians, the allied health team, food services and Nutrition Manager.
Added 11 mins ago
SG
Registered Dietitian
S&R Group of Companies
Kitchener, ON
- $75,000 to $82,000 CAD / year
- Part-time
Routine communication with administration, physicians, the allied health team, food services and Nutrition Manager.
Added 11 mins ago
A
Civil/Environmental Engineer
AECOM
Burnaby, BC
- $75,000 to $1,050,000 CAD / year
- Full-time
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 11 mins ago
Tenant Support Worker
Lookout Housing and Health Society
Abbotsford, BC
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 11 mins ago
Outreach Worker
Lookout Housing and Health Society
Duncan, BC
The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 11 mins ago
Tenant Support Worker
Lookout Housing and Health Society
Abbotsford, BC
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 11 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Poltimore, QC
Take on the responsibility of a community leader with Canada Post. The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal…
Added 26 mins ago
LJ
#2026-RSM276-Residential Support Mentor
Life's Journey Inc.
Brandon, MB
- Internship
Formed in 2005, Life’s Journey Inc. (formally known as FASD Life’s Journey Inc.) is a non-profit Social Services Agency that provides support to individuals who are impacted by…
Added 26 mins ago
T
Senior Manager, Business Banking Advisory - Tangerine
Tangerine
Toronto, ON
- Full-time
Reporting to the Director, Product, Platform and Proposition, Tangerine Business, the Senior Manager will define the Business Advice strategy, value proposition, roadmap and delivery model.…
Added 26 mins ago
ME
Band Manager
MNP Executive Search & Professional Recruitment
BC · Rose Prairie, BC
- Full-time
The Band Manager is a key member of the executive leadership team and is responsible for the successful leadership and general management of the organization according to the vision,…
Added 26 mins ago
LJ
#2026-RSM274-Residential Support Mentor
Life's Journey Inc.
Elie, MB
- Internship
Formed in 2005, Life’s Journey Inc. (formally known as FASD Life’s Journey Inc.) is a non-profit Social Services Agency that provides support to individuals who are impacted by…
Added 26 mins ago
GO
Property Manager
Government of Manitoba
Selkirk, MB
- Full-time
The Department of Housing, Addictions and Homelessness is currently seeking a qualified individual to fill a Property Manager position in Selkirk.
Added 26 mins ago
GO
Payment and Control Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Central Accounts Payable Manager, the Payment and Control Analyst is part of the central management team that is responsible to comply with the legislative requirements for…
Added 26 mins ago
LJ
#2026-RSM275-Residential Support Mentor
Life's Journey Inc.
Winnipeg, MB
- Internship
Formed in 2005, Life’s Journey Inc. (formally known as FASD Life’s Journey Inc.) is a non-profit Social Services Agency that provides support to individuals who are impacted by…
Added 26 mins ago
B
Client Service Associate, BMO Nesbitt Burns
BMO
Calgary, AB
- Full-time
Support IA’s in individual client investment needs to provide professional, customized investment-related advise, sales and services.
Added 26 mins ago
Project Controls Manager
Infrastructure Ontario
Toronto, ON
The Project Controls Manager is accountable for advancing and integrating project controls capabilities across a diverse capital project portfolio. This role oversees the ongoing…
Added 26 mins ago
Quality Assurance - Quality Compliance Coordinator
Westerkirk
Toronto, ON
…From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us…

Allstate

Regional Service Agent

AB, Canada
Edmonton North Agency, Canada

Hybrid

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually.
Job type: Full-time
Workplace: Hybrid
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Nov 3, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite
Agency address: 15949 97 St NW, Edmonton AB T5X 0C7

Benefits to joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Communication, Consumer Protection, Customer Data Management, Customer Insights, Customer Service, Relationship Building, Stakeholder Relationship Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

The Regional Service Agent is responsible for handling customer inquiries regarding insurance policies and billing both over the phone and in person. They act as a trusted advisor to promote Allstate products and maintain client loyalty through professional service.

Requirements

Candidates must have post-secondary education or equivalent experience and hold a General Insurance License (OTL) or be willing to obtain one. Proficiency in MS Office and at least one year of customer service experience are required.

Skills

Customer service
Insurance policy management
Billing inquiries
Relationship building
Communication
Attention to detail
MS Office
Problem solving
Portfolio reviews
Insurance licensing

Benefits

Flexible work arrangements
Employee discounts
Office equipment reimbursement
Student loan payment matching
Retirement savings program
Annual wellness allowance
Personal reflection day
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Billing
Policy Renewal
General Insurance License
OTL
MS Office
Hybrid
Telematics
Identity Protection
Client Loyalty
Relationship Building
Performance Metrics
Insurance Advisor

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