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Added 11 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
London, ON
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 11 mins ago
PT
ITSM Service Desk Manager
Poly Tech Talent
Toronto, ON
- Full-time
Our client, a large global software organization, is seeking an experienced Service Desk Manager to lead and develop its IT support function while driving improvements in IT Service…
Added 11 mins ago
Y
Business Development_L3 Software (LIMS & QMS) Solutions
Yokogawa
NB · Chiasson Office, NB
- Full-time
…automation, test and measurement, information systems and industrial services in several…
Added 11 mins ago
MI
Clinic Manager
Mindsession Intercultural Psychology
Montreal, QC
- Other
Client services and intakeOversee inquiries, intake, waitlists, clinician matching, referrals, and follow-up; address administrative concerns and escalate clinical issues appropriately.
Added 11 mins ago
AE
Project Engineer / Project Manager
Associated Engineering
Yellowknife, NT
- Full-time
…seeking an experienced and dedicated Project Engineer/Project Manager to join our team in our Yellowknife office. This role is a great opportunity for a motivated engineering professional…
Added 11 mins ago
A
Ready Mix Operations Manager
Aplin
Kitimat, BC
- Full-time
…solutions company to recruit an experienced and driven Operations Manager – Ready-Mix Concrete for its operations in Kitimat, British…
Added 11 mins ago
N
Assistant Chef - Inflight Catering
Newrest
Mississauga, ON
- Full-time
…player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector…
Added 11 mins ago
TM
Finance Manager
The Mason Group - Strategic Search Partners
Toronto, ON · North York, ON
- $80,000 to $100,000 CAD / year
- Full-time
Our client, a growing organization in the financial services sector, is seeking a Finance Manager to lead key corporate accounting, financial planning and analysis, and regulatory reporting…
Added 11 mins ago
SE
Sales Manager, Canada 1
Samsung Electronics
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…nationwide. Our mission is to integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live…
Added 12 mins ago
IR
Speech Language Pathologist
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Internship
Under the direction of the Regional Manager Allied Health, the Speech-Language Pathologist (Adult) (“SLP-A”) is responsible for the coordination and provision of Speech-Language Pathology…
Added 12 mins ago
SH
Clinical Service Leader - Clinical Nutrition - Infant Nutrition Preparation Room
Shared Health-Soins Communs
Winnipeg, MB
- Volunteer
Under the general direction of the Manager Health Services – Acute Care Food Services (or Designate), the incumbent is responsible for:
Added 12 mins ago
AI
Junior Bookkeeper
Accurate Indigenous Managers & Advisors
Winnipeg, MB
- Full-time
…Status: Full-Time Reports To: Finance Operations & Nation Support Manager Overtime Status: Overtime eligible in accordance with Manitoba Employment…
Added 12 mins ago
G
Property Manager
Greystar
Calgary, AB · HIVE, Calgary, AB
- Full-time
…management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates…
Added 26 mins ago
C
Business Development Manager-EN
CAE
Ottawa, ON
- Full-time
…relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE’s global mission of…
Added 26 mins ago
AC
Regional Service Agent
Allstate Canada
AB · Edmonton, AB
- Full-time
…providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with…
Added 26 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
Montreal, QC
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 26 mins ago
JF
Manager, Hospice, Grief & Bereavement
Jewish Family and Children's Services
Toronto, ON · North York, ON
- Full-time
Identify and actively participate in initiatives impacting Hospice, Grief & Bereavement and crisis response services representing JF&CS, building capacity and presence, within the community.
Added 26 mins ago
VE
Ingénieur(e) de projets / Project Engineer
Veolia Environnement SA
Montreal, QC
- Full-time
Le Groupe Veolia est un chef de file mondial en services environnementaux, présent sur les cinq continents avec près de 218 000 employés. Spécialisé dans la gestion de l’eau, de l’énergie…
Added 26 mins ago
Senior Backend Engineer, Integrations
Movable Ink
Toronto, ON
…with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and…
Added 26 mins ago
A
Civil/Environmental Engineer
AECOM
Burnaby, BC
- $75,000 to $1,050,000 CAD / year
- Full-time
Providing leadership and project manager expertise in support of ongoing remediation and waste management projects, including the review of work scopes and client deliverables
Added 26 mins ago
Instructional Designer
Scotiabank
Toronto, ON
Champion a customer-focused culture to strengthen client relationships and leverage broader Bank relationships, systems, and knowledge.
Added 41 mins ago
P
Branded Retail Account Manager
Propelis
Toronto, ON
- $30 to $40 CAD / hour
- Full-time
Experience working in a matrixed, client-embedded environment as a project manager and trusted partner.
Added 41 mins ago
S&
Branded Retail Account Manager
SGS & Co
Toronto, ON
- $30 to $40 CAD / hour
- Full-time
Experience working in a matrixed, client-embedded environment as a project manager and trusted partner.
Added 41 mins ago
M
Branded Retail Account Manager
Marks
Toronto, ON
- $30 to $40 CAD / hour
- Full-time
Experience working in a matrixed, client-embedded environment as a project manager and trusted partner.
Added 41 mins ago
GT
Scrum Master
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $55 to $60 CAD / hour
- Contract
This client is a leading financial services and banking institution operating across Canada and North America, recognized among the top financial organizations in the region and serving…

Allstate

Regional Service Agent

AB, Canada
Edmonton North Agency, Canada

Hybrid

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually.
Job type: Full-time
Workplace: Hybrid
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Nov 3, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite
Agency address: 15949 97 St NW, Edmonton AB T5X 0C7

Benefits to joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Communication, Consumer Protection, Customer Data Management, Customer Insights, Customer Service, Relationship Building, Stakeholder Relationship Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

The Regional Service Agent is responsible for handling customer inquiries regarding insurance policies and billing both over the phone and in person. They act as a trusted advisor to promote Allstate products and maintain client loyalty through professional service.

Requirements

Candidates must have post-secondary education or equivalent experience and hold a General Insurance License (OTL) or be willing to obtain one. Proficiency in MS Office and at least one year of customer service experience are required.

Skills

Customer service
Insurance policy management
Billing inquiries
Relationship building
Communication
Attention to detail
MS Office
Problem solving
Portfolio reviews
Insurance licensing

Benefits

Flexible work arrangements
Employee discounts
Office equipment reimbursement
Student loan payment matching
Retirement savings program
Annual wellness allowance
Personal reflection day
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Billing
Policy Renewal
General Insurance License
OTL
MS Office
Hybrid
Telematics
Identity Protection
Client Loyalty
Relationship Building
Performance Metrics
Insurance Advisor

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