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Added 2 mins ago
FB
Helper
Foundation Building Materials
Calgary, AB
- Other
…evolve we are investing in strong, forward-thinking talent to support our long-term…
Added 2 mins ago
LI
Director of Enterprise Sales (New Business)
Loopio Inc.
Remote, Canada
- $288,000 to $324,000 CAD / year
- Full-time
- Remote
Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations
Added 2 mins ago
C
Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
The Canadian Secure Technical Services (CSTS) team provides innovative technical support at to our Large Enterprise and Government customers via phone, email, web, remote access and onsite…
Added 2 mins ago
R(
Store Manager - Ottawa Trainyards
Reitmans (Canada) Ltée/Ltd
Ottawa, ON
- Full-time
Reporting to the Regional Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 2 mins ago
D
Food Service Associate / Sandwich Maker
Dexterra
Abbotsford, BC
- $19 to $20 CAD / hour
- Full-time
As a Food Services Associate / Cook, reporting to the Chef Manager, you will perform a variety of customer service based tasks within the food services function. This position requires…
Added 17 mins ago
HR
Student Nurse Extern - Alternative Level of Care (Finch Reactivation Care Centre)
Humber River Health
Toronto, ON
- Full-time
The Student Nurse Extern role is an unregulated healthcare worker providing direct personal support to HRH patients. Student Nurse Externs will be responsible for the provision of basic…
Added 17 mins ago
UO
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Victoria, BC
- Full-time
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Added 17 mins ago
AC
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Aviva Canada
Toronto, ON
- Full-time
We're looking for a strategic and results-oriented professional to join our team as Senior Manager, Strategic Initiatives (Underwriting/ Personal Lines) . Reporting to the SVP, this role…
Added 17 mins ago
TF
Manager Safety-1st Shift-RVI-Hanceville
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Hanceville, BC
- Full-time
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Added 17 mins ago
JH
Restaurant Manager - Quick Service Restaurant
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Campbell River, BC
- Full-time
An exciting opportunity awaits an experienced Restaurant Manager ready to take ownership of an established quick-service restaurant in Campbell River, BC. Set against the stunning backdrop…
Added 17 mins ago
AC
AVP IT Delivery
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Markham, ON
- Full-time
…both business and technical savvy. The selected candidate will support the team and work to achieve results within the constraints of budget, schedule and scope. If you are a leader, an…
Added 17 mins ago
OM
Senior Campaign, Social
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Toronto, ON
- Full-time
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Added 17 mins ago
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Sustaining Capital Project Manager
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Toronto, ON
- Full-time
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Added 17 mins ago
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- Internship
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Added 17 mins ago
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Oliver Wyman- Private Capital/Industrials- Engagement Manager
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- Full-time
Oliver Wyman’s Private Equity team in North America are looking to hire consultants to support its rapid growth. The team works with private equity investors throughout the deal transaction…
Added 17 mins ago
AC
Senior Manager, Strategic Initiatives (Underwriting/ Personal Lines)
Aviva Canada
Markham, ON
- Full-time
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Added 17 mins ago
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Manager, Core Tax
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Toronto, ON
- Full-time
…A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity, our collaborative, globally minded environment is why our people love working at…
Added 17 mins ago
PH
Clinical Educator - RN/RPN
ParaMed Home Health Care
Toronto, ON · North York, ON
- Full-time
…of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care,…
Added 17 mins ago
WC
Account Manager
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- Full-time
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Added 17 mins ago
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Added 32 mins ago
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Product Owner Senior
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
5 à 7 ans minimum d’expérience comme Product Owner ou Product Manager numérique
Added 32 mins ago
RC
Operations Support Specialist
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Edmonton, AB
- Full-time
Reporting to the Operations Manager, the Operations Support Specialist is a member of the Operations team and keeps the student journey running smoothly behind the scenes in our Schools of…
Added 32 mins ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
…have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations…
Added 32 mins ago
A
Freelance Account Director / Senior Account Manager
Akcelo
Vancouver, BC
- Contract
Akcelo is looking for Freelance Account Director / Senior Account Manager who is available for an immediate start to join our Vancouver team!

Allstate

Regional Service Agent

AB, Canada
Edmonton North Agency, Canada

Hybrid

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually.
Job type: Full-time
Workplace: Hybrid
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Nov 3, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite
Agency address: 15949 97 St NW, Edmonton AB T5X 0C7

Benefits to joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Communication, Consumer Protection, Customer Data Management, Customer Insights, Customer Service, Relationship Building, Stakeholder Relationship Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

The Regional Service Agent is responsible for handling customer inquiries regarding insurance policies and billing both over the phone and in person. They act as a trusted advisor to promote Allstate products and maintain client loyalty through professional service.

Requirements

Candidates must have post-secondary education or equivalent experience and hold a General Insurance License (OTL) or be willing to obtain one. Proficiency in MS Office and at least one year of customer service experience are required.

Skills

Customer service
Insurance policy management
Billing inquiries
Relationship building
Communication
Attention to detail
MS Office
Problem solving
Portfolio reviews
Insurance licensing

Benefits

Flexible work arrangements
Employee discounts
Office equipment reimbursement
Student loan payment matching
Retirement savings program
Annual wellness allowance
Personal reflection day
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Billing
Policy Renewal
General Insurance License
OTL
MS Office
Hybrid
Telematics
Identity Protection
Client Loyalty
Relationship Building
Performance Metrics
Insurance Advisor

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