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Added 24 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 38 mins ago
SC
Kitchen General Helper-Starbucks Team member (34444001)
Sodexo Canada Ltd
Vaughan, ON
- Part-time
Maintain a positive customer experience at all times.
Added 1 hour ago
K
Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
…succeed together. At your core, you’re a resilient, motivated leader who inspires teams, builds community, and delivers meaningful results through a world-class customer…
Added 1 hour ago
W
Global Category Manager, IT & Finance
WIDIA
Belleville, ON
- Full-time
Education, Work Experience, Skills, Certificates
Added 1 hour ago
K
Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
…succeed together. At your core, you’re a resilient, motivated leader who inspires teams, builds community, and delivers meaningful results through a world-class customer…
Added 1 hour ago
VC
Test Engineer - HVAC
VK CONSULTING SERVICES
Canada
- Contract
Modine is a global leader in thermal management, with more than 100 years of experience and over 13,000 employees worldwide. Its Climate Solutions and Performance Technologies segments…
Added 1 hour ago
VC
Quality Improvement Leader, Medical Quality Leadership & Practice
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Come work as a Quality Improvement Leader, Medical Quality Leadership & Practice with Vancouver Coastal Health (VCH)!
Added 2 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
…for operations and maintenance; supervise Maintenance Team Leader (MTL) with a team of greater than ten (10) Team Members including Technicians, Tenant Service Coordinators, Property…
Added 2 hours ago
W
Machinist II - 2nd Shift
WIDIA
Belleville, ON
- Internship
…or Tool & Die training program preferred. Four (4) years of experience working as a Machinist or Tool & Die marker preferred. The ability to understand instructions, follow plant processes…
Added 2 hours ago
W
Red Seal Millwright
WIDIA
Belleville, ON
- Full-time
Added 3 hours ago
IF
Rental Account Manager
Impact Fulfillment Services
Toronto, ON · Etobicoke, ON
- Full-time
…outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development Manager roles in our Lease…
Added 3 hours ago
PF
Delivery Driver
Performance Food Group
Ottawa, ON
- Full-time
Performs count check of items and check customer invoices of products that have been loaded.
Added 3 hours ago
PF
Afternoon Warehouse Associate Replenisher
Performance Food Group
Milton, ON
- Full-time
Selecting product in accordance with customer orders and delivery sequence.
Added 3 hours ago
IF
Rental Account Manager
Impact Fulfillment Services
Concord, ON
- Full-time
…outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development Manager roles in our Lease…
Added 3 hours ago
PF
Afternoon Warehouse Associate Full Case
Performance Food Group
Milton, ON
- Full-time
Retrieving product in accordance with printed customer orders and packing products.
Added 4 hours ago
IB
General Manager (Contract)
Indigo Books & Music
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
…community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and…
Added 4 hours ago
RO
Associate Optometrist
Review of Optometric Business
Montreal, QC
- Full-time
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients…
Added 5 hours ago
LC
Marketing Coordinator
Loblaw Companies Limited
Calgary, AB
- Full-time
The Coordinator, Marketing role strategically builds the profile of Holt Renfrew and its product and experience offering through the development of exciting and high standard events, and…
Added 5 hours ago
I
General Manager (Contract)
Indigo
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
…community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and…
Added 5 hours ago
HR
Marketing Coordinator
Holt Renfrew
Calgary, AB
- Full-time
The Coordinator, Marketing role strategically builds the profile of Holt Renfrew and its product and experience offering through the development of exciting and high standard events, and…
Added 6 hours ago
E1
English Teacher (ESL/TEFL) | Full-Time | Visa, Flights & Sponsored TEFL
English 1
Vancouver, BC
- Full-time
Career changers from customer service, retail, hospitality, corporate training, communications, banking, IT, media or non-profit
Added 6 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 6 hours ago
KC
Auto Body Apprentice
Kirmac Collision & Autoglass
Kelowna, BC
- Full-time
Kirmac Collision & Autoglass is a family-owned leader in collision repair, proudly serving communities since 1973. For over 50 years, Kirmac has delivered quality workmanship and…
Added 6 hours ago
KC
Auto Body Apprentice
Kirmac Collision & Autoglass
Vancouver, BC
- Full-time
Kirmac Collision & Autoglass is a family-owned leader in collision repair, proudly serving communities since 1973. For over 50 years, Kirmac has delivered quality workmanship and…
Added 6 hours ago
E1
English Teacher (ESL/TEFL) | Full-Time | Visa, Flights & Sponsored TEFL
English 1
Vancouver, BC
- Full-time
Career changers from customer service, retail, hospitality, corporate training, communications, banking, IT, media or non-profit

Allstate

Regional Service Agent - Boutique

Markham, ON, Canada

Hybrid

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually.
Job type: Full-time
Workplace: Hybrid
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Oct 28, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. This individual provides customers with product knowledge and resolves customers concerns. This individual utilizes functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite
Agency Address: 4997 Highway 7 East, Unit 9 Markham, ON L3R 1N1

Benefits to joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Sales Market Leader, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Speaking Cantonese/Mandarin would be an asset
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Consumer Protection, Customer Data Management, Customer Insights, Relationship Building, Stakeholder Relationship Management

Compensation

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

The Regional Service Agent is responsible for handling customer service and billing inquiries via phone and in-person interactions. They act as a trusted advisor by providing product knowledge, managing policy renewals, and promoting Allstate features to ensure client loyalty.

Requirements

Candidates must have post-secondary education or equivalent experience and hold or be willing to obtain a General Insurance License (OTL). Proficiency in MS Office and at least one year of customer service experience is required, with Cantonese or Mandarin language skills considered an asset.

Skills

Customer service
Insurance policy management
Billing inquiries
Relationship building
Communication
Problem solving
Computer proficiency
MS Office
Attention to detail
Portfolio reviews

Benefits

Flexible work arrangements
Employee discounts
Good office program
Student loan payment matching program
Annual wellness allowance
Personal reflection day
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Billing
Policy Renewal
General Insurance License
OTL
MS Office
Hybrid
Sales
Relationship Building
Portfolio Management
Client Loyalty
Communication
Insurance Advisor
Auto Insurance
Home Insurance

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