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Added 8 mins ago
Senior Hydrogeologist
GHD Group Pty Ltd
Mississauga, ON
Team Leadership: Lead scientific teams and support less-experienced colleagues by providing technical guidance, coaching and mentoring in the delivery of hydrogeology projects.
Added 8 mins ago
Team Lead -Business Banking - Greater Ottawa
Scotiabank
Ottawa, ON
The Team Lead is responsible for leading, overseeing and providing strategic direction to the Canadian Small Business (SB) sales force. This role ensures business strategies, plans and…
Added 23 mins ago
MH
Senior Growth Marketing Manager
Maya HTT
Remote, Canada
- Full-time
- Remote
Lead highly personalized 1:1 and 1 ABM initiatives targeting strategic prospects, key accounts, and existing customers.
Added 23 mins ago
TO
Supervisor Roads - Temporary
Township of Springwater
Elmvale, ON · Midhurst, ON
- Full-time
…maintenance including operational planning, contractor oversight, technology implementation (including the Township’s CMMS (Citywide)), and ensuring high, consistent service levels across…
Added 23 mins ago
UX Lead
Electronic Arts
Vancouver, BC
Apex Legends is looking for a UX Lead to help shape and evolve the player experience across the Apex Universe at our growing locations in Los Angeles – Chatsworth, Vancouver and Madison.…
Added 23 mins ago
VP Sales & Marketing (Bilingual Eng/Fre)
Banyan Software
Montreal, QC
…Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable…
Added 23 mins ago
KC
Data & AI Alliance Executive
KPMG Canada
Toronto, ON
- Full-time
…(formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an…
Added 38 mins ago
Sales & Marketing - Sales Manager
Beyond Energy Services & Technology
Calgary, AB
The successful candidate will bring strong commercial leadership, a solid understanding of drilling operations and MPD technology, and a demonstrated ability to translate technical…
Added 38 mins ago
Technical Support Specialist
Beyond Energy Services & Technology
Calgary, AB
The department aims to strengthen technical support and improve how technical and operational knowledge is captured, shared, and maintained across the company.
Added 38 mins ago
UO
Assistant/Associate/Full Professor, Division of Pediatric Neurology
University of Alberta
Edmonton, AB
- Full-time
…health sciences professionals and offers a range of research and technology development…
Added 38 mins ago
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Technical Lead - Railway Infrastructure
AtkinsRéalis
Montreal, QC · Quebec, QC
- Full-time
We are committed to fostering an inclusive workplace where everyone feels they belong and can thrive. We offer flexible work arrangements that support work-life balance, as well as employee…
Added 38 mins ago
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Engineer - Cable Routing and Low-Voltage Systems
AtkinsRéalis
Montreal, QC
- Full-time
We are committed to fostering an inclusive workplace where everyone feels they belong and can thrive. We offer flexible work arrangements that support work-life balance, as well as employee…
Added 53 mins ago
LS
MARINE DIVISION MANAGER
Landmark Solutions
Salmon Arm, BC
- Full-time
Landmark Solutions Ltd. (Landmark) is growing and we’re seeking an experienced Marine Division Manager to lead our Marine Division and manage the delivery of marine and waterfront projects.…
Added 53 mins ago
LS
CIVIL CONSTRUCTION PROJECT MANAGER
Landmark Solutions
Salmon Arm, BC
- Full-time
…professional who understands how projects are built and can lead teams through successful project delivery. Our portfolio includes bridges, water infrastructure, marine works, earthworks,…
Added 53 mins ago
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Senior Software Development Engineer, Customer Success Engineering
Remitly
Burnaby, BC
- Full-time
Lead the technical strategy and systems of the Customer Success Technology engineering team.
Added 53 mins ago
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Project Manager
Thales
Ottawa, ON
- Full-time
Lead and motivate a highly performing cross-disciplinary integrated team by providing the appropriate direction, coaching, support and delegation to team members;
Added 53 mins ago
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Senior Analyst, Reporting - Model Management and Analytics (5600)
TD
Toronto, ON
- Full-time
Lead the analysis work to support the ad-hoc requests from the regulator and business partners.
Added 53 mins ago
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Director - Technology
KPMG
ON · Toronto, Ontario
- Full-time
This Director role is part of the Audit Technology & Transformation team within KPMG Canada’s Audit practice, leading technology strategy, innovation, and transformation initiatives. The…
Added 1 hour ago
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SENIOR BUSINESS ADVISOR - TECHNOLOGY AND OPERATIONS
BDC
Montreal, QC
- Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered…
Added 1 hour ago
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Senior Advisor, IT Financial Management - EN 956
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
…priorities. The successful candidate will work closely with technology leaders and partners to support budget planning and forecasting, financial analysis, investment decisions, cost…
Added 1 hour ago
Structural Designer
Mott MacDonald
Vancouver, BC
Hold an associate or higher degree in automated drawing or civil/structural engineering technology or in a related field or working to obtain their degree.
Added 1 hour ago
MF
Director Investment Research
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…build and run the data, quantitative and AI capabilities that support our boutique investment teams. Working closely with the AI platform lead, you will own the delivery and day-to-day…
Added 1 hour ago
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Registered Dietitian Practice Lead
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London, ON · Waterloo, ON
- Part-time
Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or…
Added 1 hour ago
Senior Fullstack Developer (Python) - AI features team
AlayaCare
Montreal, QC
Lead technical innovation in the areas of component re-use, extensibility, maintainability, and scalability.
Added 1 hour ago
HR
Registered Technologist, CT
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them…

Allstate

Regional Service Agent - Boutique

Markham, ON, Canada

Hybrid

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. · Full-time

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Job details

Pay: Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually.
Job type: Full-time
Workplace: Hybrid
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Oct 28, 2026

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. This individual provides customers with product knowledge and resolves customers concerns. This individual utilizes functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Onsite
Agency Address: 4997 Highway 7 East, Unit 9 Markham, ON L3R 1N1

Benefits to joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Sales Market Leader, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Speaking Cantonese/Mandarin would be an asset
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:

Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Consumer Protection, Customer Data Management, Customer Insights, Relationship Building, Stakeholder Relationship Management

Compensation

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

The Regional Service Agent is responsible for handling customer service and billing inquiries via phone and in-person interactions. They act as a trusted advisor by providing product knowledge, managing policy renewals, and promoting Allstate features to ensure client loyalty.

Requirements

Candidates must have post-secondary education or equivalent experience and hold or be willing to obtain a General Insurance License (OTL). Proficiency in MS Office and at least one year of customer service experience is required, with Cantonese or Mandarin language skills considered an asset.

Skills

Customer service
Insurance policy management
Billing inquiries
Relationship building
Communication
Problem solving
Computer proficiency
MS Office
Attention to detail
Portfolio reviews

Benefits

Flexible work arrangements
Employee discounts
Good office program
Student loan payment matching program
Annual wellness allowance
Personal reflection day
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Billing
Policy Renewal
General Insurance License
OTL
MS Office
Hybrid
Sales
Relationship Building
Portfolio Management
Client Loyalty
Communication
Insurance Advisor
Auto Insurance
Home Insurance

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