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Added 14 mins ago
Regional Service Agent-Boutique
Allstate
Lethbridge, AB
$47,800 to $60,800 CAD / year
Full-time
Good Office program (receive up to 400$ back after purchasing office equipment)
Added 14 mins ago
Unit Clerk - Ambulatory Care
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…
Added 14 mins ago
Pharmacy Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
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Added 14 mins ago
Health Care Aide - Home Care Program - Transcona Access
Winnipeg Regional Health Authority
Winnipeg, MB
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Allstate

Regional Service Agent-Boutique

Lethbridge, AB, Canada

Pay: $47,800 to $60,800 CAD / year
Job type: Full-time
Experience: Greater than 1 year customer service experience
Posting language: English
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Benefits to joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Our team is growing, and we are actively looking to a Customer Care Agent! Reporting to the Agency Manager you will be responsible to answer service and billing inquiries over the phone and in person from customers. The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately.

Accountabilities:

Respond to customer inquiries about their policy in a professional manner.
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
Provide personalized service while being a Trusted Advisor with respect to insurance.
Promote Allstate features and benefits as part of ongoing portfolio reviews.
Manage policy renewal process and client inquiries to make changes to their policies.
Reply to on-line requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
Meet and exceed key performance and attendance metrics.

Qualifications:

Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) insurance license or be willing to obtain for the province you are located in.
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications.
This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:
Call center, face to face customer service experience and insurance experience is preferred.

Skills

Consumer Protection, Customer Data Management, Customer Insights, Relationship Building, Stakeholder Relationship Management

Compensation

Compensation

Expected compensation for this role ranges from 47,800.00 - 60,800.00 CAD annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

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More about this job

Responsibilities

The Customer Care Agent is responsible for handling service and billing inquiries from customers both over the phone and in person. They will manage policy renewals, provide personalized insurance advice, and maintain client loyalty through professional relationship building.

Requirements

Candidates must have post-secondary education or equivalent experience and hold a General Insurance License (OTL) or be willing to obtain one. Proficiency in MS Office and at least one year of customer service experience are required for this hybrid role.

Skills

Customer service
Insurance licensing
Billing inquiries
Policy management
Relationship building
Attention to detail
MS Office
Communication
Problem solving
Portfolio reviews
Customer loyalty
Data management
Consumer protection
Stakeholder management

Benefits

Flexible work arrangements
Employee discounts
Good office program
Student loan payment matching program
Annual wellness allowance
Personal reflection day
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Billing
Policy Renewal
OTL License
Hybrid
MS Office
Client Relations
Portfolio Management
Consumer Protection
Relationship Building
Customer Insights
Stakeholder Management
Insurance Advisor
Agency Operations

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