Client Sales & Relationships Lead

At Alma Care, we believe families deserve more support during pregnancy, postpartum, and early parenthood. We provide high-touch, evidence-informed care in-home designed to help families feel supported, confident, and cared for during one of life’s most transformative seasons.

Our care model is rooted in compassion, education, and trust. While many of our caregivers are experienced healthcare professionals, Alma Care does not provide medical or clinical treatment services. Instead, we focus on delivering exceptional proactive care, guidance, and family support across Ontario and BC.

We’re still early in our growth journey, and this role is ideal for someone who thrives in fast-moving environments, enjoys building systems from the ground up, and is energized by balancing strategy with hands-on execution.

The Role

Reporting to the CEO, you’ll own the sales journey from inquiry to booked care. You’ll lead 20-minute phone and video consultations, understand each family’s needs, recommend a personalized care plan, and confidently guide them toward booking.

You’ll also oversee our CRM and nurture funnel, currently in HubSpot, and support B2B sales. You’ll combine personal connection, consistent follow-up, and smart use of technology to drive results.

Schedule: Five days per week during Pacific Time business hours, including Saturday and Sunday, with two weekdays off.

What You’ll Own

• Consultative sales: Build trust, communicate value, recommend care plans, address objections, and close bookings.
• Funnel engagement: Own timely, personalized follow-up and automated nurturing based on each family’s needs and readiness.
• CRM management: Maintain accurate pipelines, improve workflows and segmentation, and use reporting to strengthen conversion.
• B2B support: Assist with prospect research, outreach, proposals, and partnership follow-up.
• Continuous improvement: Use Claude and new platforms thoughtfully to improve productivity, communication, and sales performance.
• Client handoffs: Coordinate with operations to ensure feasible recommendations and a smooth transition into care.

What We’re Looking For

• 3+ years in consultative sales, with a proven record of meeting or exceeding targets
• Exceptional relationship-building, discovery, objection-handling, and closing skills
• Strong written communication and disciplined follow-through
• Practical knowledge of sales funnels, lead nurturing, and CRM management; HubSpot experience preferred
• Familiarity with Claude and confidence learning new platforms
• Genuine enthusiasm for Alma Care’s mission and adaptability in a growing business
• Goal-driven and motivated by clear sales targets, with a track record of taking ownership and delivering results

Experience in high-touch services, startups, or B2B sales is an asset. A clinical background is not required.

What Success Looks Like

Families feel understood and confident in their care decisions. Qualified inquiries convert into bookings, follow-up is consistent, and our pipeline is accurate and actionable.

Alma Care provides non-clinical family support. This role does not provide medical advice or clinical treatment.