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Added 14 mins ago
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ALO

Operations Lead - Toronto Eaton Centre

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 2+ Years prior work experience in a client-centric, sales environment
Posting language: English
Posted: Oct 1, 2026

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Original job description

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO - it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Objective

The Operations Lead is a member of the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with Operations & Visual Managers in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Operations Leader

Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
Champion strong visual standards for the sales floor
Support a safe work environment and efficient operation through strong stockroom standards and processes

Business Leader

Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader

Leads by example and inspires staff in daily operations and guest experience.
Directly oversee the Operations Associates; responsible for recruitment and development of talent
Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Flow Experience Leader

Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed
Execute company-level operation-focused directives, projects and initiatives, in partnership with management team, to achieve goals & KPI’s
Opens and closes the store in accordance with back of house (BOH) standards

Operations Lead Qualifications

2+ Years prior work experience in a client-centric, sales environment
Proven leadership capabilities demonstrating excellent decision making
Values feedback, receptive to receiving feedback and eager to provide
Self-motivated with a desire to achieve results and excel individually, and as a team
Excellent interpersonal and written communication skills
Aligns with and embodies ALO’s Guiding Principles
Requires constant movement in and around all areas of store
Ability to lift, push, carry or otherwise move up to 50 pounds
Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
Ability to stand and move for an entire shift

Operations Lead Schedule

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents
RRSP and TFSA with company matching (Canada Full-Time Employees)
Monthly Store Incentives
Clothing Allowance
Free yoga classes at any of our Sanctuaries (select cities)

For CA residents, Job Applicant Privacy Policy HERE.

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More about this job

Responsibilities

Lead store operations, inventory management, shipment and receiving processes, stockroom standards, and sales floor execution to improve accuracy, efficiency, and profitability. Coach and develop Operations Associates, partner with store leaders on business performance and operational initiatives, and support a safe, welcoming guest experience.

Requirements

Candidates need at least two years of experience in a client-centric sales environment, demonstrated leadership and decision-making ability, and strong interpersonal and written communication skills. The role requires physical mobility, including standing and moving throughout a shift and lifting or carrying up to 50 pounds; availability for opening, closing, weekend, and holiday-season shifts is expected.

Skills

Inventory Management
Inventory Accuracy
Shrink Reduction
Shipment Processing
Receiving
Reverse Transfers
Sales Floor Replenishment
Visual Standards
Stockroom Management
Budget Management
Expense Management
Business Acumen
Performance Metrics
Team Leadership
Talent Recruitment and Development
Guest Experience

Benefits

Employee Discount
Wellness Club Membership
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Support
New Parent Support
RRSP Matching
TFSA Matching
Monthly Store Incentives
Clothing Allowance
Free Yoga Classes

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Inventory Management
Inventory Accuracy
Shrink Reduction
Shipment Processing
Receiving
Reverse Transfers
Sales Floor Recovery
Sales Floor Replenishment
Visual Standards
Stockroom Standards
Supply Management
Budget Management
Expense Management
Vendor Relationships
Facilities Management
Technology
Business Metrics
Profitability
Operational Efficiency
Recruitment
Talent Development
Performance Feedback
Guest Experience
Store Opening and Closing
Workplace Safety

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