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Added 21 mins ago
LC
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Added 21 mins ago
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Added 21 mins ago
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Customer Success Manager, Public Sector & Defence
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- $150,000 to $215,000 USD / year
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8+ years of experience in customer success, account management, st

ALS

HR Advisor

North Vancouver, BC, Canada
CAN - BC - North Vancouver, Canada

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Job details

Experience: Minimum of 2 to 5 years of progressive Human Resources experience, preferably in a coordinator, advisor, or generalist capacity;
Posting language: English
Posted: Oct 29, 2026

Original job description

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the Position:

The HR Advisor works with the HR Director to provide support in all areas of HR to an assigned client group. This role serves as a primary point of contact for managers, supervisors, and individual contributors in all areas of HR including employee relations, recruitment, performance management, onboarding, employee communications, policy guidance and HR Administration. This role also works with the HR Director to deliver on more complex, sensitive, higher-risk, and strategic matters.

This role requires sound judgment, strong relationship-building skills, and the ability to deliver practical, consistent, and compliant HR support aligned with company policies, employment legislation, and business needs.

Specific Responsibilities:

HR Advisory Support

Act as the primary HR contact for employees, supervisors, and managers within the assigned client group;
Provide HR advice, guidance, and support on r employment-related matters;
Coach and support supervisors and managers on employee relations, performance management, conflict resolution, attendance management, and application of company policies;
Escalate complex, high-risk, sensitive, or senior-level matters to the HR Director as appropriate;
Support the consistent application of company policies, procedures, programs, and employment practices;
Advise and educate employees and managers regarding company programs, benefits, policies, and HR processes;
Collaborate with subject matter experts across the HR team, with subject matter experts across ALS, and with external support as required to deliver results.
Support the development and maintenance of a respectful, transparent, and engaged workplace culture.

Employee Relations and Performance Management

Support employee relations matters, including workplace concerns, employee complaints, performance issues, attendance concerns, and conflict resolution;
Assist with investigations by gathering information, preparing documentation, coordinating meetings, and supporting follow-up actions;
Support progressive discipline and performance improvement processes, including drafting documentation and coaching managers through appropriate next steps;
Assist with terminations, resignations, layoffs, transfers, promotions, demotions, and other employment changes, in coordination with the HR Director;
Conduct or support exit interviews and assist in tracking themes or trends;
Maintain confidentiality and sound judgment when handling sensitive employee and business information.

Recruitment and Workforce Support

Support full-cycle recruitment activities for the assigned client group, in collaboration with Talent Acquisition and hiring managers;
Assist managers with identifying staffing needs, preparing job postings, reviewing candidates, scheduling interviews, participating in interviews, and supporting offer preparation;
Coordinate onboarding activities and new hire orientation programs;
Support workforce planning activities, including headcount tracking, labour optimization, internal moves, and staffing changes;
Ensure new hire documentation and employee information is accurate, complete, and submitted in a timely manner.

HR Program and Initiative Support

Support the development and implementation of HR programs and initiatives, including performance management, annual compensation review, employee engagement, recognition, training and development, and policy rollouts;
Assist in developing, coordinating, and delivering training or information sessions on HR policies, procedures, and programs;
Support organizational development initiatives, including orientation programs, employee communications, engagement activities, and performance review processes;
Conduct research and prepare information as required, including internal and external surveys, benchmarking, reports, and HR summaries;
Assist with HR projects and process improvement initiatives as assigned.

Support to the HR Director

Provide tactical, coordination, and administrative support to the HR Director in relation to HR matters involving senior managers and broader client group needs;
Prepare draft documentation, correspondence, reports, and tracking tools;
Assist with data gathering, analysis, and reporting to support decision-making;
Support the HR Director in implementing HR initiatives, policy updates, organizational changes, and employee communications;
Maintain accurate records and ensure appropriate documentation is retained in accordance with company processes.

HR Administration and Compliance

Maintain and update employee files and HR records and systems, ensuring information is accurate, complete, confidential, and compliant with company requirements;
Utilize HR and payroll information systems to manage employee information and support HR processes;
Respond to routine HR inquiries from employees, managers, and external parties;
Complete requests for information from outside sources, including employment verification, reference checks, personnel file requests, wage information, and related matters, in accordance with company policy;
Ensure HR forms, policies, manuals, templates, and intranet content are current and accessible;
Assist with employee communications, employee events, and HR-related announcements;
Ensure compliance with applicable provincial and federal employment standards, human rights, privacy, employment equity, and other employment-related legislation;
Observe established safety regulations and comply with all ALS health and safety policies and procedures;
Perform other duties as assigned.

Required Knowledge, Skills & Abilities:

Strong working knowledge of human resources practices, employment standards, human rights, privacy, and related employment legislation;
Ability to provide practical HR advice to employees, supervisors, and junior managers while recognizing when to escalate complex matters;
Strong customer service orientation with the ability to build effective working relationships across all levels of the organization;
Demonstrated ability to handle confidential and sensitive information with discretion, professionalism, and sound judgment;
Strong communication skills, both written and verbal;
Ability to coach and guide managers through HR processes, employee relations matters, and performance management issues;
Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and follow through on commitments;
Demonstrated judgment, integrity, critical thinking, attention to detail, and problem-solving ability;
Ability to work independently while also functioning effectively as part of a broader HR team;
Ability to effectively handle escalations and time-sensitive issues;
Professional, tactful, and approachable style;
Strong computer skills, including Microsoft Word, Excel, PowerPoint, and HR information systems;
Ability to prepare clear documentation, reports, correspondence, and employee communications;
Ability to present information to small groups and support delivery of HR training or information sessions;
Results-oriented with a focus on the business impact and a sense of urgency.

Required Qualifications:

Completion of a university degree and/or college diploma in Human Resources Management, Business Administration, or a related discipline, or an equivalent combination of education and experience;
Minimum of 2 to 5 years of progressive Human Resources experience, preferably in a coordinator, advisor, or generalist capacity;
Experience providing HR support to employees and managers in an operational or multi-site environment is an asset;
Experience with employee relations, recruitment, performance management, HR administration, and policy interpretation;
CPHR designation, or working toward CPHR designation, is preferred;
Bi-lingual French/English is an asset;
Previous experience supporting laboratory, operations, industrial, or 24/7 environments is an asset.

Physical Demands:

Ability to sit at a desk and perform general office work, including periodic sedentary responsibilities;
Ability to use and view a computer screen for up to 8 hours per day;
Ability to communicate via telephone, video conference, and e-mail without assistance;
Ability to attend operational work areas as required;
Ability to travel independently on occasion as may be required;
Ability to wear issued personal protective equipment, such as dust masks, gloves, safety glasses, or other PPE, when required;
ALS operates in a 24/7 environment and may require occasional support outside of regular business hours, including day, afternoon, graveyard, or weekend shifts as business needs require.

Our benefits include:

For roles based in Canada, the estimated annual salary range is $70,000 - $85,000 CAD at the time of posting. Compensation ranges may differ for roles based in other locations. Individual compensation is determined by factors such as job-related skills, relevant experience, education, and/or training.
Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
Additional vacation days for years of service
Business support for education or training after 9 months with the company
Learning & development opportunities (unlimited access to e-learnings and more)

Please note: Benefits vary based on employee status.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.  

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.

Apply About employer

More about this job

Responsibilities

The HR Advisor provides comprehensive HR support to an assigned client group, acting as a primary contact for employee relations, recruitment, and performance management. They collaborate with the HR Director to implement strategic initiatives, ensure policy compliance, and maintain accurate HR records.

Requirements

Candidates must hold a university degree or college diploma in Human Resources or a related field, along with 2 to 5 years of progressive HR experience. Strong knowledge of employment legislation and the ability to handle sensitive information with discretion are essential requirements.

Skills

Human resources practices
Employment legislation
Employee relations
Performance management
Full-cycle recruitment
Conflict resolution
Policy guidance
HR administration
Onboarding
Data analysis
Communication skills
Relationship building
Critical thinking
Problem solving
Microsoft Office
HR information systems

Benefits

Extended medical coverage
Dental coverage
Vision coverage
Life insurance
Disability insurance
Retirement plan with company match
Employee assistance program
Wellness programs
Additional vacation days
Education and training support
Learning and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Employee Relations
Recruitment
Performance Management
Employment Standards
Human Rights
Privacy Legislation
Onboarding
Workforce Planning
HR Administration
Payroll Systems
Conflict Resolution
CPHR
Organizational Development
Benchmarking
Data Analysis
Policy Interpretation
Operational Support
Multi-site Environment
Health and Safety
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Exit Interviews
Progressive Discipline
Training Delivery
Employee Engagement
Compensation Review
Strategic HR
Compliance

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