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Added 40 mins ago
Fréchette, Vins d’exception | Associé(e) aux ventes sur le terrain – Contrat temporaire de 3 mois (avec possibilité d’extension)
A3 - Les agences de vins, bières et spiritueux
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ALS

Project Manager (12 month term)

Dartmouth, NS, Canada
CAN - NS - Dartmouth, Canada

Job type: Full-time
Experience: Minimum of 2 years office related experience;
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the Position

The Project Manager will be responsible for providing exceptional customer service to Atlantic clients including top clients that have a national presence. The position will deal with all aspects of client service on a proactive and professional basis.

Specific Responsibilities

Act as the primary contact for assigned clients and act as backup for Project Manager absences;
Provide training for Small Client Project Managers and log-in staff for cash clients;
Provide any required sampling and handling information/instructions to clients with the ability to make test method recommendations;
Receive and respond to client calls, emails, quotes, and requests for information within Client Services guidelines and client timeframes;
Maintain familiarity with industry and government regulations;
Prepare invoices and process payments to client specifications;
Preparing complete sample bottle request forms and pre-filled Chain of Custody;
Meet with clients on a regular basis according to the goals set out by ALS Management, including the coordination and participation in lunch and learns, and client events;
Maintain a regular schedule of depot visits as determined by the Client Service Manager;
Reviewing and finalizing all aspects of client reports to ensure client specifications are met;
Prepare, issue, and follow up on quotes and pricing with clients;
Communicating any special client requests to Laboratory staff;
Review, follow up, and communicate current TAT with staff and clients including late file notifications;
Adhere to ALS Client Services Guidelines as provided in the Client Service Manual and National and Local Standard Procedures including Quality procedures;
Knowledge of ALS literature including price lists, statements of qualifications, one-pagers, and marketing tools;
Issue rechecks and corrective actions reports for work submitted;
Ensure timely completion and transmission of final and draft client reports;
Provide direction, information and specifics on client samples and projects to appropriate laboratory, sample management and office services staff;
Observes established safety regulations and comply with all ALS health and safety policies and procedures; and,
Other duties assigned.

Required Knowledge, Skills & Abilities

Strong customer service focus, interpersonal and organizational abilities;
Pleasant and professional telephone manner;
Excellent English communication skills, written and verbal; and,
Excellent computer skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Required Qualifications

Completion of Grade 12;
Minimum of 2 years office related experience;
Completion of an office administration or scientific certificate or diploma preferred.

Physical Demands

Ability to stand, walk or sit for an extended period of time;
Reaching by extending hand(s) or arm(s) in any direction;
Finger dexterity required to manipulate objects with fingers (ex. using a keyboard);
Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
You may be exposed to unpleasant odours; and,
Please note that after hours and weekend work could be a possibility in specific circumstances.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.  

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.

Apply About employer

More about this job

Responsibilities

The Project Manager acts as the primary contact for clients, managing all aspects of service including invoicing, reporting, and coordinating with laboratory staff. They are responsible for ensuring client specifications are met, maintaining schedules for depot visits, and providing technical information regarding test methods and sampling.

Requirements

Candidates must have a minimum of 2 years of office-related experience and completion of Grade 12. Proficiency in Microsoft Office Suite and strong English communication skills are required, with a preference for those holding an office administration or scientific certificate.

Skills

Customer service
Project management
Microsoft Office Suite
Communication
Organizational skills
Data entry
Invoicing
Laboratory coordination
Technical documentation
Time management
Problem solving
Interpersonal skills

Benefits

Professional development opportunities
Inclusive work environment
Equal opportunity employer

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Customer Service
Laboratory
Data-driven insights
Scientific testing
Invoicing
Chain of Custody
Microsoft Office
Word
Excel
PowerPoint
Outlook
Quality procedures
Reporting
Sample management
Health and safety
Client relations
Administrative support

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