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Alsco Uniforms

Customer Service Coordinator

Surrey, BC, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

Classification: Non-Exempt

Job Summary

The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager. Wage $20.26/Hr + bonuses

Essential Functions

In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
Monitor and report competitive activity.
Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.

Additional Functions

Work with and support other service personnel as required by supervision.

Qualifications

Demonstrate excellence in telephone skills.
Demonstrate excellence in internal/external customer service, sales and relationship building skills.
Good experience and skills in MS Office and basic administrative tasks.
Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

High School graduation or similar experience.

Travel Requirements

None.

Typical Environmental Conditions

Offices and service areas of a typical industrial laundry facility, Service Center or depot.

Our Benefits

Registered Pension Plan (RPP)
Extended Health Care, Dental Care
Life Insurance, Disability
Accidental Death and Dismemberment (AD&D)
Sick Time
Employee Assistance Program (EAP)

Benefits may vary for positions covered by a collective bargaining agreement.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

About Us

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers’ operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Join our team and build your career with Alsco Uniforms!

Accommodation

Alsco Uniforms is an equal opportunity employer. All qualified applicants are considered without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, or gender expression.

In accordance with Accessible Canada Act, we are committed to providing accommodation for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please contact the branch with your request.

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and drug screening.

Revised: 11/18/2021

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More about this job

Responsibilities

Respond to inbound customer calls and make outbound calls to resolve issues, identify sales opportunities, process orders, and follow up to ensure customer satisfaction. Coordinate service department information and paperwork, maintain records and reports, and build customer loyalty through proactive, professional service.

Requirements

Applicants should have a high school education or similar experience, strong telephone and customer service skills, and experience with sales, relationship building, Microsoft Office, and basic administrative tasks. Excellent English communication, the ability to follow instructions, time management, teamwork, and accurate counting and basic arithmetic are also required.

Skills

Telephone Skills
Customer Service
Sales
Relationship Building
Verbal Communication
Written Communication
Microsoft Office
Administrative Skills
Problem Resolution
Customer Follow-Up
Time Management
Teamwork
Call Logging
Order Processing
Attention to Detail

Benefits

Registered Pension Plan
Extended Health Care
Dental Care
Life Insurance
Disability Insurance
Accidental Death and Dismemberment Insurance
Sick Time
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Loyalty
Inbound Calls
Outbound Calls
Telephone Skills
Sales
Upselling
Problem Resolution
Sales Lead Referral
Customer Follow-Up
Order Processing
Call Logs
Customer Relationship Building
Welcome Packets
Service Agreements
Renewals
Reports
Competitive Activity Monitoring
Microsoft Office
Administrative Tasks
Industrial Laundry
Uniform Rental
Linen Rental

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