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Alsco Uniforms

Customer Service Coordinator

Surrey, BC, Canada

$20.26 CAD / hour · Full-time

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Job details

Pay: $20.26 CAD / hour
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Service Coordinator (Non-Exempt)

We are seeking a friendly, organized, and proactive Customer Service Coordinator (CSC) to join our Service team. In this role, you will be the first point of contact for our customers, helping to drive loyalty and satisfaction through exceptional service. You’ll handle inbound and outbound calls, coordinate information for the Service Department, and ensure customer needs are addressed promptly and professionally.

This position is full-time, non-exempt, and reports to the Service Manager. Wage $20.26/hour

What You’ll Do

Customer Interaction & Support

Handle inbound customer calls and make outbound calls in a courteous, professional manner.
Assist customers with audits, problem resolution, sales lead referrals, customer follow-up, up-selling opportunities, and order processing.
Build strong customer relationships by communicating clearly, educating customers on services, and proactively addressing concerns.

Service Department Coordination

Coordinate the flow of information within the Service Department to ensure smooth operations.
Maintain accurate call logs and files.
Check and respond to night messages, contact appropriate personnel, print daily reports, and arrange deliveries.
Prepare, distribute, and track Welcome packets, renewals, service agreements, and monthly/yearly reports.

Business Support

Monitor and report competitive activity and customer feedback.
Follow written and verbal instructions, attend team meetings, and complete tasks assigned by supervision.
Collaborate with and support other service personnel as needed.

What We’re Looking For

Strong, professional telephone skills and a customer-first mindset.
Proven internal and/or external customer service experience, with strength in sales support and relationship building.
Proficiency with Microsoft Office (Word, Excel, Outlook) and basic administrative tasks.
Excellent verbal and written communication skills in English.
Ability to understand and follow directions, manage time effectively, and work well as part of a team.
Basic math skills (accurate counting, addition, subtraction).
Ability to recognize colors, sizes, and product types.

Work Environment

This role is based in an office within an industrial laundry facility. While primarily office‑based, the employee may occasionally be exposed to temperature variations, odors, humidity, lint, or dust when entering plant areas. Regular sitting, standing, walking, talking, and hearing in an office environment.

Why Choose Alsco Uniforms?

Join a company that values innovation, professional growth, and operational excellence. We're committed to providing the resources and support you need to succeed while making a meaningful impact on our operations.

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers’ operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Compensation

Comprehensive Medical & Dental Benefits
Matched Registered Pension Plan
Employee Assistance Plan (EAP)

Alsco Uniforms is an equal opportunity employer. We are committed to employment equity and to maintaining a diverse, inclusive workplace. We welcome applications from all qualified candidates, including women, Indigenous peoples, members of visible minorities, and persons with disabilities, and consider applicants without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, genetic characteristics, or any other characteristic protected by applicable federal or provincial human rights legislation. Accommodation is available on request for candidates taking part in all aspects of the recruitment and selection process.

Pre-employment testing, including drug and alcohol screening, may be required.

Apply today to join our team.

Apply About employer

More about this job

Responsibilities

Handle inbound and outbound customer calls, resolve issues, process orders, support sales opportunities, and build customer relationships. Coordinate information and administrative tasks for the Service Department, maintain records and reports, arrange deliveries, and share customer feedback and competitive activity.

Requirements

Candidates should have customer service experience, strong professional telephone and communication skills, and proficiency with Microsoft Word, Excel, Outlook, and basic administrative tasks. They should be able to follow instructions, manage time, work collaboratively, perform basic math, and recognize colors, sizes, and product types.

Skills

Customer Service
Telephone Skills
Sales Support
Relationship Building
Verbal Communication
Written Communication
Microsoft Word
Microsoft Excel
Microsoft Outlook
Administrative Tasks
Time Management
Teamwork
Problem Resolution
Order Processing
Basic Math

Benefits

Medical Benefits
Dental Benefits
Matched Registered Pension Plan
Employee Assistance Plan
Competitive Compensation
Professional Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inbound Calls
Outbound Calls
Customer Follow-Up
Problem Resolution
Sales Support
Upselling
Order Processing
Call Logs
Customer Relationship Building
Customer Feedback
Competitive Activity
Microsoft Word
Microsoft Excel
Microsoft Outlook
Administrative Tasks
Welcome Packets
Renewals
Service Agreements
Daily Reports
Monthly Reports
Yearly Reports
Delivery Coordination
Industrial Laundry
Uniform Rental
Linen Rental

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