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Alsco Uniforms

Route Supervisor / Superviseur d'itinéraire

Quebec, QC, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English · French
Posted: Sep 30, 2026

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Original job description

English section of this bilingual listing.

Job Summary

The Route Supervisor supports the Service Department in the goal to provide excellent customer service at all times and assists with the management of route districts. The RS reports to the District Manager.

Essential Functions

Assist in the development of a district to be a highly productive team, through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, supervising and building strong relationships with each RSR.
Assist the DM as assigned, to ensure customer loyalty and outstanding customer Service through customer visits, audits, new installs, problem solving, openly communicate and negotiate with customers.
Leading their district to success, communicate changes and policies, evaluate route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
Support the department so that all company policies and procedures are followed, including safety and Service SOP. Evaluate service procedures and make recommendations.
Complete general route responsibilities when necessary. Safely operate company vehicles, following all applicable laws and company policy.
Assist in retention and growth, sales, promotions, contests, proper product mix and continued customer relationships.
Perform, as needed, all of the responsibilities of a RSR at a higher level and with a managerial perspective, evaluating the route and the RSR performance on the route.
Perform all of the responsibilities of a Route Relief/Utility RSR as needed.
When running a route, up-sell, cross-sell and sample all lines of service or product, and ensure a profitable product mix. Monitor and report competitive activity. Keep service agreements current and renewed.
Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions

Work with and support other service personnel as required by supervision.

Qualifications

Have and maintain a valid Driver’s License.
Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

High School graduation or similar experience.

Travel Requirements

Frequently within the branch area.

Typical Environmental Conditions

Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
Indoor and outdoor areas of a typical industrial facility.
Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Read the full bilingual original

Fonctions Principales

Contribuer au développement d'une équipe de district hautement productive grâce à des formations continues, des réunions régulières, des points quotidiens, un environnement de travail positif, des tournées, la supervision et le développement de relations solides avec chaque représentant de tournées.
Assister le directeur de tournées, selon ses attributions, pour garantir la fidélité des clients et un service client exceptionnel par le biais de visites, d'audits, de nouvelles installations, de résolution de problèmes, et de communication et de négociation ouvertes avec les clients.
Mener son district vers la réussite, communiquer les changements et les politiques, évaluer l'organisation des tournées, projeter une image professionnelle et exiger de son district qu'il en soit de même, et collaborer avec les autres services de la succursale.
Soutenir le service afin que toutes les politiques et procédures de l'entreprise soient respectées, y compris les procédures opérationnelles standard de sécurité et de service. Évaluer les procédures de service et formuler des recommandations.
S'acquitter des responsabilités générales liées à la tournée, si nécessaire. Conduire les véhicules de l'entreprise en toute sécurité, conformément à la législation et à la politique de l'entreprise.
Contribuer à la fidélisation et à la croissance, aux ventes, aux promotions, aux concours, à la sélection de produits et au maintien des relations clients.
Assumer, au besoin, toutes les responsabilités d'un représentant de service à la clientèle (RSR) à un niveau supérieur et avec une perspective managériale, en évaluant la tournée et les performances du RSR sur celle-ci.
Assumer toutes les responsabilités d'un représentant de service à la clientèle (RSR) de relève/services utilitaires, si nécessaire.
Lors de l'exploitation d'une tournée, réaliser des ventes incitatives, des ventes croisées et des échantillons de toutes les gammes de services ou de produits, et garantir une gamme de produits rentable. Suivre et signaler l'activité concurrentielle. Tenir à jour et renouveler les contrats de service.
Suivre les instructions écrites et verbales et effectuer d'autres tâches selon les directives de la supervision.

Autres Fonctions

Collaborer avec les autres membres du personnel de service et les soutenir, selon les besoins de la supervision.

Qualifications

Posséder et maintenir un permis de conduire valide.
Tenir un dossier de conduite exempt d'accidents, d'excès de vitesse, d'infractions aux règles de sécurité ou autres.
Excellentes compétences en service client et en vente itinérante.
Excellentes compétences en communication orale et écrite en anglais, compréhension et suivi des instructions, bonnes compétences en gestion du temps et esprit d'équipe.
Reconnaître les couleurs, les tailles et les types de produits, compter, additionner et soustraire avec précision.

Formation

Diplôme d'études secondaires ou expérience similaire.

Déplacements

Fréquemment dans la zone de la succursale.

Conditions Environnementales Typiques

Conduite de véhicules sur la voie publique, travail à l'intérieur et à l'extérieur des locaux des clients, zones de chargement d'une blanchisserie industrielle classique, d'un centre de service ou d'un dépôt.
Espaces intérieurs et extérieurs d'une installation industrielle classique.

Activité Physique Typique

Exigences physiques : s'asseoir, saisir, conduire, se baisser, déplacer du matériel, s'agenouiller, tendre les bras au-dessus de la tête, soulever jusqu'à 34 kg, se tenir debout, marcher, écrire, parler, entendre.

Assist in the development of a district to be a highly productive team, through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, supervising and building strong relationships with each RSR.
Assist the DM as assigned, to ensure customer loyalty and outstanding customer Service through customer visits, audits, new installs, problem solving, openly communicate and negotiate with customers.
Leading their district to success, communicate changes and policies, evaluate route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
Support the department so that all company policies and procedures are followed, including safety and Service SOP. Evaluate service procedures and make recommendations.
Complete general route responsibilities when necessary. Safely operate company vehicles, following all applicable laws and company policy.
Assist in retention and growth, sales, promotions, contests, proper product mix and continued customer relationships.
Perform, as needed, all of the responsibilities of a RSR at a higher level and with a managerial perspective, evaluating the route and the RSR performance on the route.
Perform all of the responsibilities of a Route Relief/Utility RSR as needed.
When running a route, up-sell, cross-sell and sample all lines of service or product, and ensure a profitable product mix. Monitor and report competitive activity. Keep service agreements current and renewed.
Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions

Work with and support other service personnel as required by supervision.

Qualifications

Have and maintain a valid Driver’s License.
Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
Demonstrate excellent skills in customer service and route sales.
Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

High School graduation or similar experience.

Travel Requirements

Frequently within the branch area.

Typical Environmental Conditions

Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity

Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Résumé Du Poste

Le superviseur de tournées accompagne le service après-vente dans sa mission d'excellence et contribue à la gestion des districts de tournées. Il est rattaché au directeur de district.

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More about this job

Responsibilities

Support the Service Department and District Manager by developing and supervising a productive route team, managing route districts, and ensuring excellent customer service and customer retention. Oversee route performance and service procedures, support sales and product growth, maintain customer agreements, and ensure compliance with company policies and safe driving practices.

Requirements

Requires a valid driver's license and a driving record free of chargeable accidents and violations, along with strong customer service, route sales, communication, time management, and teamwork skills. A high school diploma or similar experience is required, as well as the ability to recognize product characteristics and perform basic arithmetic accurately.

Skills

Team Leadership
Employee Training
Route Management
Customer Service
Route Sales
Communication
Negotiation
Problem Solving
Time Management
Sales Growth
Upselling
Cross-Selling
Safety Compliance
Driving

Visa sponsorship

Not detected in the job text

Keywords

Route Supervision
District Management
Route Sales
Customer Service
Customer Retention
Team Development
Employee Training
Route Audits
Customer Visits
New Installations
Problem Solving
Sales Promotions
Product Mix
Upselling
Cross-Selling
Service Agreements
Competitive Activity Monitoring
Safety Procedures
Standard Operating Procedures
Driving License
Industrial Laundry
Service Center

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