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Added 10 mins ago
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Learning & Development Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
The Manager, Learning & Development serves as a trusted partner and advisor to Takeda Canada’s commercial teams and the broader organization. The role is responsible for initiating,…
Added 10 mins ago
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Insights & Analytics Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
The Manager, Insights & Analytics provides commercial decision support to the Canadian commercial organization, turning commercial, CRM, omnichannel, market, and customer data into insight…
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Business Analyst III
Seaspan
North Vancouver, BC
- Full-time
Added 10 mins ago
Senior Architectural Contract Construction Administrator (Prince George, BC)
DIALOG
Vancouver, BC
You understand construction contracts and alternative project-delivery models, with the ability to work effectively in a collaborative commercial environment.
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Senior Manager, Supply Chain
Worley
Calgary, AB
- Full-time
Assess and manage supply chain risk across suppliers, contractors, markets, capacity, lead times, logistics and commercial interfaces; implement mitigation and contingency plans, monitor…
Added 10 mins ago
Housekeeper- Remote Lodge, WAWA, ON
Aramark
Wawa, ON
…Successful candidates will have professional residential and commercial cleaning…
Added 25 mins ago
FC
Commercial Property Examiner
First Canadian Financial Group
Sherwood Park, AB
- Full-time
If you have a passion for providing fair and efficient claims assessments, a strong understanding of commercial insurance, and exceptional communication skills, we invite you to apply and…
Added 25 mins ago
SC
Professor, Nutrition and Food Services Program (Part-Time)
Sheridan College
Mississauga, ON
- Part-time
…make a difference in fitness and wellness organizations and in commercial food service settings, alongside healthcare, education, retirement and long-term care facilities. The School of…
Added 25 mins ago
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Environmental Inspector
got mold?™
Saskatoon, SK
- Full-time
Another day, you could be collecting air samples, identifying potential asbestos-containing materials or investigating an indoor environmental concern in a commercial building.
Added 25 mins ago
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Controller
Kelson Group Property Management
Kamloops, BC
- $125,000 to $150,000 CAD / year
- Full-time
…approximately 4,500 apartment homes across more than 70 residential and commercial properties throughout British Columbia and…
Added 25 mins ago
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Account Manager
JAGGAER
Canada
- Full-time
Support renewal discussions, commercial negotiations, and expansion opportunities to retain and grow recurring revenue.
Added 25 mins ago
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Technical Drafter
Groupe Dynamite
Mont-Royal, QC
- Full-time
2–4 years of experience in architectural drafting (retail or commercial experience is an asset);
Added 25 mins ago
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Store Manager - Diesel Yorkdale
CALZATURIFICIO STEPHEN S.R.L.
Toronto, ON
- Full-time
…interaction. This role leads all aspects of store performance: commercial results, client development, team leadership, visual and operational standards, and compliance with company policy…
Added 25 mins ago
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Line Cook
Fit Kitchen
Calgary, AB
- Full-time
Knowledge of food safety, sanitation standards, and safe food handling practices in a commercial kitchen.
Added 25 mins ago
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Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Develop robust revenue, margin, cost, and headcount forecasts based on operational and commercial drivers.
Added 25 mins ago
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Senior Contract Administrator
Kasian Architecture Interior Design and Planning
Victoria, BC
- Full-time
…innovative design solutions across a range of sectors, including commercial, workplace, healthcare, senior living, industrial, and public…
Added 25 mins ago
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Maintenance Technician
Edon Management
Stony Plain, AB
- Full-time
With nearly 30 years of experience, Edon is a leader in Alberta's commercial property management industry. We manage over 26 million sq. ft. of real estate across 80+ municipalities,…
Added 25 mins ago
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HVAC Technician (Subcontractor-Independent Contractor Opportunity)
Polaron Energy
Toronto, ON · North York, ON
- Full-time
Liability Insurance: Must carry valid commercial general liability insurance appropriate for the work being performed and provide proof of coverage upon request.
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Talent & Development Manager
Specsavers
Burnaby, BC
- Full-time
Added 25 mins ago
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Commercial Litigation Law Clerk/Legal Assistant
Synectics Inc.
Toronto, ON · North York, ON
- Full-time
Support a busy litigation practice, preferably in commercial litigation.
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Banking Advisor - Brampton & Mississauga (Bilingual: Mandarin, Cantonese, Arabic, Tagalog)
RBC
Brampton, ON
- Full-time
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Evergreen Client/Banking Advisor
RBC
Cochrane, AB
- Full-time
Added 25 mins ago
Customer Experience Associate - South Lethbridge Branch, AB (22.5 hours/week)
Scotiabank
Lethbridge, AB
…range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 25 mins ago
Senior Customer Experience Associate - Saint-Laurent and Prince-Arthur, Mtl, QC - 22.5 hours/week
Scotiabank
Montreal, QC
…range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
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Personal Banker - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis
TD
Calgary, AB · AB
- Full-time

Alstom

Service Manager

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

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More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

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