Find work in Canada.

500,675 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
WU
Clinical Education Manager
Western University
London, ON
- Full-time
…to ensure effective and efficient operations. The role will lead and direct the work of others, ensure appropriate resources and controls are in place to manage risks and assist in…
Added 6 mins ago
LS
General Manager
Lock Search Group
ON · Ontario, Canada
- Full-time
…is seeking a strategic, results-oriented General Manager to lead its manufacturing business unit and strengthen its overall commercial and operational…
Added 6 mins ago
EP
Controller
Export Packers
Brampton, ON
- Full-time
Lead continuous improvement and change management initiatives that elevate Finance's impact across the organization
Added 6 mins ago
MF
Staff Software Engineer
Magnet Forensics
Canada
- Full-time
Proven ability to establish credibility with all levels, with technical and non-technical audiences, and to influence teams to support change management initiatives.
Added 6 mins ago
Program Manager
Long View Systems
Calgary, AB
Knowledge of change and problem management and ability to anticipate risks
Added 6 mins ago
C
IDEA Specialist, Office of I-IDEAS - Temporary Full-Time (1.0) (until March 2027)
CHEO
Ottawa, ON
- Full-time
As part of the Office, you will act as an Inclusion, Diversity, Equity and Access Specialist, to assist management to advance recommendations in the Equity, Diversity, Inclusion, and…
Added 21 mins ago
CP
Consultant in Old Age Psychiatry
Cheswold Park Hospital
Halifax, NS
- Contract
…We also provide low and medium secure services and are the lead for the west Yorkshire secure provider…
Added 21 mins ago
KR
SDET/Automation – Mobility (IOS Applications)
KTek Resourcing
Vancouver, BC
- Contract
Experience with JIRA for project management and defect tracking.
Added 21 mins ago
FG
Lead Software Engineer, Full-Stack Applications - AI Fluent
Fitch Group
Toronto, ON
- $180,000 to $220,000 CAD / year
Lead Software Engineer, Full-Stack Applications – AI Fluent
Added 21 mins ago
Contracts Administrator - YNSE
Aecon
Toronto, ON · North York, ON
Change management, including schedule interpretation and claims administration.
Added 36 mins ago
AO
Educational Projects & Systems Manager
Autism Ontario
Toronto, ON
- Full-time
The Educational Projects and Systems Manager plays a pivotal role in the successful implementation and management of educational content creation, providing leadership and operational…
Added 36 mins ago
AR
Royal Service Manager
Algonquin Resort
St. Andrews, NB
- Full-time
…largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator…
Added 36 mins ago
CP
Gestionnaire de projet
Colliers Project Leaders
Levis, QC · Quebec, QC · Shawinigan, QC · Trois-Rivières, QC
- Full-time
Oversee and manage the change management process, payment certificates, and other administrative documents related to contracts or projects
Added 51 mins ago
N
Director, Global Trade Credit
Nutrien
Calgary, AB
- Full-time
We are seeking a Director, Global Trade Credit to lead credit risk management for a large portfolio of corporate customers across North America, with select international exposure. This…
Added 51 mins ago
S
Manager, Sales Enablement
SysAid
Toronto, ON
- Full-time
SysAid is a high-growth SaaS company selling an IT Service Management Platform powered by AI. The ITSM space is experiencing rapid growth as businesses worldwide accelerate their digital…
Added 51 mins ago
TC
Regulatory Affairs & Compliance Lead
The Crump Group, Inc.
Mississauga, ON
- Full-time
Lead regulatory change management, assessing emerging Canadian, U.S. and international requirements and translating them into business actions, policies and processes.
Added 51 mins ago
MT
Manufacturing Engineer
Modern Technical Staffing Inc.
Guelph, ON
- $90,000 to $105,000 CAD / year
- Full-time
Lead engineering change management by interpreting customer drawings, GD&T, and specifications while ensuring effective revision control and cross-functional communication.
Added 51 mins ago
A
Client Due Diligence Analyst
Allshores
Halifax, NS
- Full-time
Working closely with the Client Due Diligence Team Lead and cross-functional stakeholders, the successful candidate will support the organization’s risk management framework by conducting…
Added 51 mins ago
Senior Engineering Manager - Analytics Platform
Faire
Kitchener, ON · Toronto, ON
We’re hiring a Senior Engineering Manager to lead Faire’s Analytics Platform team. You will manage data warehousing, ETL pipelines, medallion data sets, BI tooling, and agentic analytics…
Added 51 mins ago
DIRECTOR OF CARE
Southbridge Healthcare LP
Goderich, ON
Ability to coach and develop staff, manage performance issues and lead change.
Added 1 hour ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
Demonstrated experience leading a team, creating a collaborative work environment, performance management, and supporting employees through change.
Added 1 hour ago
S
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Contributes to change management planning and execution by providing subject matter expertise, input into communication strategies, and support for training initiatives, and the development…
Added 1 hour ago
TS
Regional Manager
TalentSphere Staffing Solutions
Saskatoon, SK
- Full-time
The ability to influence, collaborate, and lead through change.
Added 1 hour ago
TS
Senior Architect
TalentSphere Staffing Solutions
Victoria, BC
- Full-time
Conduct construction administration, including site reviews, RFIs, submittals, shop drawing reviews, change management, and field coordination.
Added 1 hour ago
TS
Intermediate-Senior Water/Wastewater Process Engineer
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
The Role: The Intermediate-Senior Water/Water Process Engineer will support and lead the planning, design, and delivery of water and wastewater projects for public and private sector…

Alstom

Service Manager

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

Apply About employer

More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

Report this job