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Added 4 mins ago
Solutions Engineering Lead, International Upmarket Customers
Toast
Toronto, ON
…restaurant groups with 16 to 500 locations. We're hiring a solutions leader to own the technical side of every International deal over 15 locations. Your demos and labs are where our deals…
Added 4 mins ago
Senior Solutions Engineer
Toast
Toronto, ON
…restaurant groups with 16 to 500 locations. We're hiring a solutions leader to own the technical side of every International deal over 15 locations. Your demos and labs are where our deals…
Added 20 mins ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…or operational needs promptly to the appropriate employee or…
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Stage Bar Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…or operational needs promptly to the appropriate employee or…
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Key Account Manager, IT Retail
LG Electronics
Toronto, ON
- Full-time
As a global leader in consumer electronics, LG is committed not only to enriching the lives of our customers, but also to create rewarding experiences for our employees. We offer meaningful…
Added 20 mins ago
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Lead, Full Time - Ottawa Tanger
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Ottawa, ON · Kanata, ON
- Full-time
All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an…
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- Full-time
…or operational needs promptly to the appropriate employee or…
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Software Development Engineer in Test II
PlayStation Global
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…services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to…
Added 49 mins ago
HN
Maintenance Technician
Hörmann North America
Canada
- Full-time
Welding, fabrication, PLC-controlled equipment, automation, scissor-lift, elevated-work-platform, and forklift experience are considered assets.
Added 49 mins ago
HN
Junior Product Designer (1 year contract)
Hörmann North America
Canada
- $33.63 CAD / hour
- Full-time
…modification and customization of existing products to meet specific customer requirements. This role provides technical support across departments and contributes to manufacturing…
Added 49 mins ago
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Junior Buyer (1 year contract)
Hörmann North America
Canada
- $28 CAD / hour
- Full-time
1-2 years of related experience in purchasing or an equivalent administrative function, ideally in a manufacturing environment.
Added 49 mins ago
HN
Intermediate Accountant
Hörmann North America
Canada
- Full-time
3+ years of accounting experience, preferably in a manufacturing environment
Added 49 mins ago
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Engineering Intern (Co-op)
Hörmann North America
Canada
- Full-time
Follow and adhere to requirements of current customer quality and environmental management systems standards.
Added 49 mins ago
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Production Associate
Hörmann North America
Canada
- $20.6 CAD / hour
- Full-time
Informs Unit Leader/Team Leader of all stock shortages, quality, and downtime issues.
Added 49 mins ago
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Project Manager Engineer (M/W)
BASSETTI Group
Montreal, QC
- Full-time
TEEXMA® Our proprietary software is a leader in advanced technical data management for the industrial sector. From Aerospace to Healthcare and Automotive, TEEXMA® addresses critical…
Added 49 mins ago
Area Service Manager West Canada - LEMKEN Canada
LEMKEN GmbH & Co. KG
Saint-Hyacinthe, QC
…familiarity with agricultural machinery, and a commitment to customer service excellence. In this position, the Area Service Manager will be responsible, but not exclusively for the…
Added 1 hour ago
Service Manager
Alstom
Montreal, QC
Demonstrable experience of managing customer-facing contracts, ideally in services
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Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 67 countries, we serve over 100 million…
Added 1 hour ago
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Night Cleaner (Part-Time)
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Toronto, ON
- $20.55 to $21.3 CAD / hour
…right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and…
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Day Porter
Dexterra
Toronto, ON
- Up to $20.55 CAD / hour
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…right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and…
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Commercial HVAC Service Technician
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Added 1 hour ago
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Marketing Coordinator
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- Full-time
Customer service experience is considered an asset
Added 2 hours ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
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Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 2 hours ago
RFP Manager, Government (18-month Contract)
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Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help…
Added 2 hours ago
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Assistant Reataurant Manager
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AB
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…takes to lead at the beloved family entertainment industry leader? Families love Chuck E. Cheese because our people are the best of the best. As an Assistant Manager, you’ll help lead a…

Alstom

Service Manager

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

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More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

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