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Added 19 mins ago
AI
Engineer – Senior Base – No fixed Base (#1027)
Air Inuit
Quebec, QC
- Internship
From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people…
Added 19 mins ago
G
Sr. Connectivity Partnership Manager
Geotab
Oakville, ON
- Full-time
Role Description The Sr. Connectivity Partnership Manager is a full-time role responsible for leading and expanding strategic connectivity partnerships that drive growth and innovation…
Added 50 mins ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Port Hawkesbury, NS
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 50 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 1 hour ago
W
Gestionnaire de produits, Composants de matériel roulant (RSC) / Rolling Stock Components (RSC) Product Manager
Wabtec
Montreal, QC
- Full-time
Added 1 hour ago
E
Staff Product Manager, Professional Experience
ecobee
Toronto, ON
- Full-time
Our hive is looking for a Staff Product Manager to lead the professional experience, a dedicated focus for ecobee. Professionals strongly influence which controls are installed and…
Added 1 hour ago
GP
Staff Product Manager, Professional Experience
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
Our hive is looking for a Staff Product Manager to lead the professional experience, a dedicated focus for ecobee. Professionals strongly influence which controls are installed and…
Added 1 hour ago
TC
Heavy Duty Mechanic
Tiger Calcium Services Inc.
Nisku, AB
- Full-time
…our team at our Nisku, Alberta facilities. Reporting to the Fleet Maintenance Manager, you will be responsible for performing inspections, diagnostics, maintenance, and repairs on Tiger’s…
Added 2 hours ago
AT
Transportation Coordinator
Arrow Transportation Systems Inc.
Chilliwack, BC
- Full-time
Under the direction of the Division Manager and Operations Supervisor, the Transportation Coordinator’s primary role is to coordinate and oversee the routing and scheduling of our daily…
Added 2 hours ago
WC
Gestionnaire de produits, Composants de matériel roulant (RSC) / Rolling Stock Components (RSC) Product Manager
Wabtec Corporation
Montreal, QC
- $95,000 to $127,000 CAD / year
- Full-time
Added 2 hours ago
SC
Office Administrator
Sky Contracting Inc.
Oakville, ON
- Full-time
Added 2 hours ago
S
Consultant aux ventes / Sales Consultant (Rive-Sud)
Sysco
Montreal, QC · Sysco Grand Montreal
- Full-time
. Se fier aux outils PMT et Deal Manager pour soutenir la croissance du territoire et de la part de marché.
Added 3 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 3 hours ago
Sales - Business Development Manager
The Erb Group
Mississauga, ON
…Best Fleets to Drive For recipient for several years, a Top Fleet Employer, and continue to be a safety industry…
Added 3 hours ago
Y
Heavy Equipment Operator
YORK1
Whitby, ON
- Full-time
- Temporary
…sustainable waste management solutions across Ontario. With a growing fleet and strong regional presence, we are committed to safety, operational excellence, and continuous improvement. Our…
Added 3 hours ago
EM
Management Trainee
Enterprise Mobility
Saint John, NB
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 3 hours ago
Life Cycle Material Manager (LCMM) Customer Support
L3Harris Technologies
Gatineau, QC
This is an embedded position located in Gatineau, Quebec, working on-site with the customer - the CP140 Weapon System Manager. The role of the Life Cycle Material Manager (LCMM) is to…
Added 4 hours ago
M
Dock Lead Hand
Mohegan
Surrey, BC
- Full-time
Relays information from the Operations Manager to Dock Workers and keeps the Operations Manager updated with dockside operations.
Added 4 hours ago
CM
Sales Director - Culinary
Campbell Morden Inc.
Vancouver, BC
- Full-time
Sales experience as a sales representative, territory manager, account manager or in a comparable field sales role.
Added 5 hours ago
M
Senior Manager, Project Delivery - Track
Metrolinx
Toronto, ON
- Full-time
Our Track team with our CPG – GO/UP division is looking for a Senior Manager, Project Delivery to join the team! You will provide leadership and direction for the design, development, and…
Added 6 hours ago
JI
Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
Port Hawkesbury, NS
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 7 hours ago
AG
Mobile Maintenance Superintendent
Alamos Gold Inc.
Matachewan, ON
- Full-time
…efficient maintenance of Young-Davidson Mine's mobile equipment fleet. Reporting to the Maintenance Manager, you will lead a team of Maintenance Supervisors responsible for approximately…
Added 9 hours ago
Service Manager
Alstom
Montreal, QC
We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer…
Added 10 hours ago
RFP Manager, Government (18-month Contract)
Geotab
Burnaby, BC · Oakville, ON
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an RFP Manager (18-month Contract) who will be responsible for overseeing…
Added 13 hours ago
RS
Rental Account Manager
Ryder System, Inc.
Concord, ON
- Full-time
…enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can…

Alstom

Service Manager

Montreal, QC, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

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More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

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