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Senior IT Audit Manager
BMO
Toronto, ON · FCP
- Full-time
Conducts audit engagements to critically assess management and internal control processes, approving the nature, extent and timing of the audit, its execution and the formulation of…
Added 6 mins ago
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Change Delivery Manager
BMO
Toronto, ON · FCP
- Full-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 6 mins ago
Senior Audit Manager, Compliance Audit
Scotiabank
Toronto, ON
…the design and operations of the Bank’s internal controls, risk management and governance processes. We are professionals who thrive in a challenging environment and work with management to…
Added 6 mins ago
Audit Manager, Global Compliance Audit
Scotiabank
Toronto, ON
Provide independent, objective assessment and evaluation of the effectiveness of the Global Compliance Function and of internal controls in place to mitigate regulatory risk. Accountable…
Added 6 mins ago
Senior Manager, Investments Client Growth & Engagement
Scotiabank
Toronto, ON
Ensure all initiatives align with the Bank’s risk management framework, risk culture, and strategic priorities.
Added 6 mins ago
Manager, Investments Client Growth and Engagement
Scotiabank
Toronto, ON
Ensure all initiatives align with the Bank’s risk management framework, risk culture, and strategic priorities.
Added 6 mins ago
Senior Analyst, SFP Product Programs
Scotiabank
Toronto, ON
…controls, governance frameworks, and priorities established by the Manager, the Senior Analyst is accountable for accurate and timely execution, exception management, operational analysis,…
Added 6 mins ago
HI
Accounting & Compliance Manager
HUB International
Chilliwack, BC
- Full-time
The Accounting & Compliance Manager leads a team of accounting professionals responsible for supporting insurance brokerage and enterprise accounting operations within the HUB Financial…
Added 6 mins ago
Administrator, Billing
Aecon
Toronto, ON · Scarborough, ON
…America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions…
Added 6 mins ago
IG
Project Manager - Finance
Infotree Global Solutions
Montreal, QC
- Contract
The independent review arm of the department provides second line of defense for the use of various types of models and, accordingly, is in charge of model risk management.
Added 6 mins ago
CG
Registered Dietitian - Part Time
Compass Group Canada
Toronto, ON · Scarborough, ON
- Part-time
Assist the Food Service Manager to ensure compliance with all legislation pertinent to the management of the kitchen
Added 6 mins ago
BT
Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
Baker Tilly is a leading advisory and accounting firm dedicated to building better futures. With global reach and local roots, we combine the scale of a network with the trust of strong…
Added 6 mins ago
DH
Lead, Cyber Security
De Havilland Aircraft of Canada Limited
Calgary, AB
- Full-time
…architecture, operational security leadership, governance, risk management, and hands-on engineering to improve cyber resilience and reduce business…
Added 22 mins ago
K
Bilingual Project Manager - CTO
Konecranes
Burlington, ON
- $96,000 to $109,000 CAD / year
- Full-time
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry…
Added 22 mins ago
WC
Gestionnaire de produits, Composants de matériel roulant (RSC) / Rolling Stock Components (RSC) Product Manager
Wabtec Corporation
Montreal, QC
- $95,000 to $127,000 CAD / year
- Full-time
Added 22 mins ago
CG
Quality & Training Coordinator, Healthcare Environmental Services (EVS)
Compass Group Canada
Brampton, ON
- Full-time
Communicate audit results and quality concerns to EVS supervisors and management.
Added 37 mins ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of…
Added 37 mins ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of…
Added 51 mins ago
B
Credit Analyst
BMO
Toronto, ON · FCP
- Full-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 51 mins ago
ST
Tax Manager
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Court, Onsite
- Full-time
Are you passionate about supporting research to cure disease? STEMCELL Technologies is hiring a Tax Manager to help lead our global tax operations as we continue to grow.
Added 51 mins ago
A
SOC Manager (Secret Cleared)
Accenture
Ottawa, ON
- Full-time
…different for every business in every industry. Leveraging our global resources and advanced technologies, we create integrated, turnkey solutions tailored to our clients’ needs across…
Added 51 mins ago
T
Director Credit Execution, Commercial National Accounts
TD
Toronto, ON
- Full-time
You maintain a strong working relationship with TD’s risk management partners and apply a sound understanding of the Bank’s risk models, pricing platforms and credit policies. You exercise…
Added 51 mins ago
T
Data Scientist III
TD
Toronto, ON
- Full-time
…experience, and pricing decisions, partnering closely with business, risk, and technology…
Added 51 mins ago
T
Financial Planner-Okotoks
TD
Okotoks, AB
- Full-time
Maintain a culture of risk management and control, supported by aligned risk appetite
Added 51 mins ago
T
Regional Manager, Private Banking
TD
Barrie, ON
- Full-time
Provide leadership and oversight on credit activities, strengthening team expertise in credit fundamentals, deal structuring, risk assessment, and portfolio management.

Alstom

Service Manager

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

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More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

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