Find work in Canada.

500,675 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 21 mins ago
CB
Procurement Manager
Cerelia Bakery Canada LP
Mississauga, ON
- $115,000 to $125,000 CAD / year
- Full-time
The Procurement Manager is responsible for managing procurement and purchasing activities across raw materials, ingredients, packaging, energy, and services to meet business requirements…
Added 36 mins ago
MP
Project Manager - ICI
Michael Page
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
The Project Manager will oversee and manage projects within the construction industry, ensuring they are completed on time, within scope, and on budget. This role requires a detail-oriented…
Added 36 mins ago
MP
Project Manager - ICI - Ottawa
Michael Page
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
An ICI focused, Ottawa based, Mid-sized General Contractor is looking for their newest Project Manager due to continued Growth.
Added 36 mins ago
MP
Project Manager - ICI construction - Ottawa
Michael Page
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
A leading firm in general contracting, construction management, and design-build, specializing in the ICI sector, is actively seeking an experienced Project Manager to oversee construction…
Added 36 mins ago
Technical Business Development - Power & Drives (Process Electrification)
Spartan Controls Ltd.
Calgary, AB
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western…
Added 1 hour ago
M
Senior Manager, Project Delivery - Track
Metrolinx
Toronto, ON
- Full-time
Our Track team with our CPG – GO/UP division is looking for a Senior Manager, Project Delivery to join the team! You will provide leadership and direction for the design, development, and…
Added 1 hour ago
TT
Quality Assurance Manager
Titan Trailers
Tillsonburg, ON
- Full-time
The Quality Assurance (QA) Manager ensures that quality standards and procedures are met and aligned with legislation and customer specifications. This individual is responsible for…
Added 1 hour ago
TS
General Manager – HVAC Distribution
TalentSphere Staffing Solutions
Kelowna, BC
- Full-time
TalentSphere Staffing Solutions is representing a well-established HVAC equipment distributor in the recruitment of a General Manager for its Kelowna branch operation and the Okanagan region
Added 1 hour ago
TS
Lumber & Building Materials (LBM) Counter Salesperson
TalentSphere Staffing Solutions
Hampton, NB
- Full-time
Support additional duties as assigned by management
Added 1 hour ago
TS
Project Manager HVAC Projects
TalentSphere Staffing Solutions
Surrey, BC
- Full-time
Added 1 hour ago
TS
Roofing Superintendent
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
Review drawings, specifications, and work orders; proactively resolve field issues and coordinate with the Project Manager on changes, RFIs, and punch-list items.
Added 1 hour ago
M
Tooling Designer
Multimatic
Markham, ON · Multimatic Advanced Manufacturing Technologies
- Full-time
Review all related supplier/customer tooling ridders
Added 2 hours ago
FP
Restaurant manager
Freshslice Pizza
Geraldton, ON
- Full-time
Added 2 hours ago
J
Project Manager (Mining)
JobsMedia.io
Montreal, QC
- Full-time
Produce clear progress reports for management and stakeholders stakeholders
Added 2 hours ago
SS
Restaurant manager
Subway Sandwiches
Calgary, AB
- Full-time
Added 2 hours ago
S
Restaurant manager
Subway
Calgary, AB
- Full-time
Added 2 hours ago
SS
Restaurant manager
Subway Sandwiches
Calgary, AB
- Full-time
Added 4 hours ago
SS
restaurant manager
Subway Sandwiches
Calgary, AB
- Full-time
Added 4 hours ago
SS
restaurant manager
Subway Sandwiches
Calgary, AB
- Full-time
Added 4 hours ago
CR
restaurant manager
Chuck's Roadhouse Bar & Grill
Sudbury, ON · Greater Sudbury, ON
- Full-time
Added 4 hours ago
VIE - Procurement Equity Manager
Alstom
Saint-Bruno, QC
Pourriez-vous être notre futur(e) VIE Procurement Equity Manager à Saint-Bruno (Canada) ?
Added 4 hours ago
Service Manager
Alstom
Montreal, QC
Experience of supplier or subcontractor performance management
Added 7 hours ago
AA
Responsable de la gestion des fournisseurs / Supplier Chain & Quality management
Airbus Aircraft
Montreal, QC
- Full-time
S’assurer que les approbations qualité des fournisseurs et les Examens du contrôle des fournisseurs (Supplier Control Reviews) sont faites dans les délais en vérifiant que les fournisseurs…
Added 9 hours ago
W
Ingénieur en test et conception mécanique / Test & Mechanical Engineer
Wabtec
Montreal, QC
- Full-time
Added 11 hours ago
MI
Assistant General Manager
Magna International
ON · Ontario, Canada
- Full-time
The Assistant General Manager supports the General Manager by providing leadership and oversight for manufacturing operations and executing the Division’s operating priorities. The role is…

Alstom

Service Manager

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

Apply About employer

More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

Report this job