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Added 15 mins ago
TH
Manager, restaurant
Tim Hortons Québec
Rothesay, NB
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 15 mins ago
AC
Chef Manager - Healthcare
Aramark Canada
AB · Edmonton, AB
- Full-time
We're looking for an experienced Chef Manager to lead culinary operations at a long-term care community in Edmonton.
Added 15 mins ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…on-site position. You will report to the Shared Services AP Manager and will work as part of a team in a fully automated, full-cycle accounts payable role. If you are a people-person who…
Added 15 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 15 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 15 mins ago
AG
Mobile Maintenance Superintendent
Alamos Gold Inc.
Matachewan, ON
- Full-time
Alamos Gold Inc. Young-Davidson is currently recruiting the following challenging position to join our operations team:
Added 29 mins ago
AC
Operations Manager - Healthcare, Food, Laundry & Housekeeping
Aramark Canada
Cochrane, AB
- Full-time
Aramark Canada is looking for an Operations Manager who will be responsible for the full operation of foodservices, housekeeping, and resident laundry in a multi service environment that…
Added 29 mins ago
TH
Project Manager| Temporary Full-Time|2085 Hurontario -CVH Dpt IS PMO
Trillium Health Partners
ON · ON, Canada
- Full-time
Reporting to the Manager PMO & Digital Planning this position plays an integral role in the successful delivery of Information & Digital Services projects within THP. The Project Manager…
Added 59 mins ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
40+ years of company stability with ongoing investment in people and technology.
Added 59 mins ago
NB
Manager, Supply Chain Finance - Portfolio Management
National Bank of Canada
Montreal, QC
- Full-time
Risk Management, Special Accounts, Legal and Operations.
Added 59 mins ago
NB
Manager, Financing Solutions
National Bank of Canada
Montreal, QC
- Full-time
…healthcare professionals on all their financial projects. As a Manager, Financing Solutions, you will play a leading role in the strategic support of clients in the fields of pharmacy,…
Added 59 mins ago
CH
Hotel Manager
Crash Hotel Squamish
Squamish, BC
- $28 to $32 CAD / hour
- Full-time
Crash Hotel operates 24/7. The manager is responsible for creating reliable systems and team coverage for after-hours needs. However, as the senior operational leader, you are also the last…
Added 59 mins ago
ER
Chef
Entrecote Restaurant
Vancouver, BC
- $70,000 to $75,000 CAD / year
- Full-time
We are looking for an experienced and motivated Kitchen Manager to lead our kitchen team and oversee daily kitchen operations.
Added 59 mins ago
DH
Assistant General Manager
Drake Hotel Properties
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Execution of best practices for guest service, food and wine, people management, operations, safety and compliance
Added 1 hour ago
AP
Clinical Operations Manager-Traveling CRC Team
ActivMed Practices & Research, LLC.
Burlington, ON
- Full-time
The Manager, Clinical Operations – Traveling Team is responsible for the coordination and execution of clinical research support at various site locations
Added 1 hour ago
CR
restaurant manager
Chuck's Roadhouse Bar & Grill
Sudbury, ON · Greater Sudbury, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 2 hours ago
Service Manager
Alstom
Montreal, QC
We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer…
Added 2 hours ago
A
General Manager - Fairmont Le Chateau Frontenac
AccorHotel
Quebec, QC
- Full-time
As General Manager, you will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial…
Added 2 hours ago
S
Talent and Business Operations Manager, Stores
sephora.com
Halifax, NS
- Full-time
As the next Manager of Store Operations and Talent at Sephora, you will lead the people and operational functions of your store. In this key leadership role, you’ll oversee staffing and…
Added 3 hours ago
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Finance Manager, Plant Operations
''
Portage la Prairie, MB
- Full-time
Position Title: Finance Manager, Plant Operations
Added 3 hours ago
WO
Assistant Clinical Services Manager - Clinical Resource Team
William Osler Health System
Brampton, ON
- Full-time
The Assistant Clinical Services Manager, for Clinical Resource Team (CRT) will: support the day to day operations; provide leadership to an inter professional team to employ best practices;…
Added 3 hours ago
RFP Manager, Government (18-month Contract)
Geotab
Burnaby, BC · Oakville, ON
As an RFP Manager, your key area of responsibility will be delivering competitive, high-quality proposals to Geotab prospects and customers in both the commercial and government sectors.…
Added 3 hours ago
SA
Cook 3
SSP America
Calgary, AB
- Full-time
Practice general and specific cleanings using the appropriate products as indicated by the manager in order to meet hygiene standards.
Added 3 hours ago
DB
Consultant Pathologist - Sikar
Dr. B. Lal Clinical Laboratory
Burlington, ON
- Full-time
Prepare and present weekly Laboratory Operations Performance dashboards on CSAT, sample volume, rejection, TAT, QC, to HO Team.
Added 3 hours ago
CE
Assistant Reataurant Manager
CEC Entertainment
AB
- Full-time
…industry leader? Families love Chuck E. Cheese because our people are the best of the best. As an Assistant Manager, you’ll help lead a team committed to making sure “every guest leaves…

Alstom

Service Manager

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

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More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

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