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Added 2 mins ago
Y
Technical Support Analyst
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Monitor and respond to incoming support tickets.
Added 17 mins ago
Access Control Officer (Halifax Airport)
Commissionaires Nova Scotia
Goffs, NS
Access Enforcement: Monitor and enforce entry restrictions at security checkpoints to ensure only authorized personnel enter restricted areas, inspect vehicles entering restricted areas,…
Added 32 mins ago
NH
MEDICAL LABORATORY ASSISTANT II
Northern Health - BC
Smithers, BC
- Full-time
…outpatient Electro Cardiogram (ECG) testing, and/or Holter monitor testing as required, and explains test procedures. Performs routine equipment cleaning and…
Added 32 mins ago
SF
Flowback Day Supervisors - Alberta
Sabail FC
Blackfalds, AB
- Full-time
Added 32 mins ago
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Business Area Manager - Vancouver East
BAT
Vancouver, BC
- Full-time
Monitor and measure omnichannel district objectives and implement appropriate strategies.
Added 32 mins ago
NB
Manager, Supply Chain Finance - Portfolio Management
National Bank of Canada
Montreal, QC
- Full-time
and monitor risks related to receivables factoring and payable finance,
Added 32 mins ago
CH
Hotel Manager
Crash Hotel Squamish
Squamish, BC
- $28 to $32 CAD / hour
- Full-time
Monitor expenses, forecasting and market competitiveness
Added 32 mins ago
DG
Catering Manager
Dexterra Group
Winnipeg, MB
- Full-time
Monitor industry trends, competitor activities, and market opportunities to identify growth potential and inform strategic decisions
Added 32 mins ago
ER
Chef
Entrecote Restaurant
Vancouver, BC
- $70,000 to $75,000 CAD / year
- Full-time
Monitor food costs, waste, and portion control, and identify opportunities to improve profitability.
Added 32 mins ago
DH
Assistant General Manager
Drake Hotel Properties
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Closely monitor and adjust labour and food costing, ensuring efficiency and waste reduction.
Added 32 mins ago
NB
Chief Advisor Regulatory Governance
National Bank of Canada
Montreal, QC
- Full-time
Oversee and monitor regulatory action plans and recommendations, clarify accountabilities, track progress, assess closure readiness, and escalate emerging risks or delays when required.
Added 1 hour ago
AH
Medical Radiation Tech I
Alberta Health Services
Grande Prairie, AB
- Part-time
…Make a difference by helping doctors and patients diagnose, monitor, and manage a range of health conditions. Discover the supportive, continuously evolving workplace culture in Diagnostic…
Added 1 hour ago
AH
Medical Radiation Tech I
Alberta Health Services
Grande Prairie, AB
- Part-time
…Make a difference by helping doctors and patients diagnose, monitor, and manage a range of health conditions. Discover the supportive, continuously evolving workplace culture in Diagnostic…
Added 1 hour ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
 Monitor and assign seating in a fair and consistent manner.
Added 1 hour ago
SP
Bilingual Customer Success Manager (French/English)
Salesforce Partner Canada
Montreal, QC
- Full-time
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Added 1 hour ago
GE
Buffet Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
 Monitor and assign seating in a fair and consistent manner.
Added 1 hour ago
AH
Respiratory Therapist I
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…resident), develop and implement respiratory therapy care plans and monitor their progress. You will be responsible for various diagnostic and therapeutic equipment and interventions. You…
Added 1 hour ago
GE
Sous Chef *12-Month Contract*
Grey Eagle Resort & Casino
Calgary, AB
- Contract
…employees to ensure these situations are prevented in the future. Monitor and control department expenditures related to labor, food costs and other operational costs during the course of a…
Added 1 hour ago
GE
Blaze Bar & Grill Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
 Monitor and assign seating in a fair and consistent manner.
Added 1 hour ago
AH
Supply Coordinator
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…medical surgical supplies and equipment, track transactions, monitor inventory levels, manage repairs and loaner devices, and ensure that supplies are available for optimum patient care.…
Added 1 hour ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor product levels and communicate shortages or additional preparation requirements to the Chef or Supervisor.
Added 1 hour ago
AH
Respiratory Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…resident), develop and implement respiratory therapy care plans and monitor their progress. You will be responsible for various diagnostic and therapeutic equipment and interventions. You…
Added 1 hour ago
Software Development Engineer in Test II
PlayStation Global
Waterloo, ON
Report, track and verify defects as well as monitor Automation jobs
Added 1 hour ago
HN
Maintenance Technician
Hörmann North America
Canada
- Full-time
Monitor commonly used maintenance parts, tools, and consumables and communicate replenishment needs.
Added 1 hour ago
SS
restaurant manager
Subway Sandwiches
Calgary, AB
- Full-time

Alstom

Service Manager

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

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More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

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