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Added 4 mins ago
S
Senior Manager, Quality Assurance and Financial Crime Operations – Canada
Sunlife
Toronto, ON
- Full-time
The Senior Manager, Quality Assurance and Financial Crime Operations is a senior individual contributor role within Canada Financial Crime Compliance, reporting to the Director, Financial…
Added 4 mins ago
TP
Service Manager
T&T Power Group
Wellesley, ON
- $80,000 to $95,000 CAD / year
- Full-time
…qualified individual to fill the opening of the GTA Service Manager…
Added 4 mins ago
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Schedule Manager
GagaMuller
Merritt, BC
- Full-time
We are looking for a Schedule Manager to join GagaMuller. You will collaborate with experienced, diverse, and passionate teams, fostering a strong social dynamic and collective sense of…
Added 4 mins ago
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Schedule Manager
GagaMuller
Kamloops, BC
- Full-time
We are looking for a Schedule Manager to join GagaMuller. You will collaborate with experienced, diverse, and passionate teams, fostering a strong social dynamic and collective sense of…
Added 4 mins ago
Facilities Manager
DNEG
Canada
Our Facilities team plays a central role in the smooth running of the studio. We are looking for a Facilities Manager to join our Vancouver team and keep our site safe, efficient and ready…
Added 19 mins ago
UH
Research Analyst I
University Health Network
Toronto, ON
- Contract
Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
Added 33 mins ago
E
Assistant(e) surintendant(e)/ Assistant Superintendent
EllisDon
Ottawa, ON · Gatineau, QC · Montreal, QC · Quebec, QC
- Full-time
Added 33 mins ago
Warehouse Manager
Reliance Home Comfort
Regina, SK
By joining Reliance as a Warehouse Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
CI
Project Control Specialist
CMS Inc.
Sarnia, ON
- Full-time
Schedule activities associated with assigned projects/portfolios to produce an integrated critical path schedule, update as required, and report potential problems/problem areas.
Added 1 hour ago
DN
Production Associate
DLF North America
Surrey, BC
- Full-time
Report quality issues to the Production Supervsisor or Warehouse Manager as needed.
Added 1 hour ago
FH
General Manager - Fairmont Le Chateau Frontenac
Fairmont Hotels & Resorts
Quebec, QC
- Full-time
As General Manager, you will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial…
Added 1 hour ago
SENIOR PROJECT MANAGER (Community Infrastructure)
City of Toronto
Toronto, ON
The Senior Project Manager will lead complex initiatives that plan, secure, deliver, sustain and evaluate equitable community infrastructure, including community spaces, hubs, community…
Added 1 hour ago
ND
Communications Specialist
Nch’ḵay̓ Development Corporation
West Vancouver, BC
- Full-time
The ideal candidate is a strong writer, quick thinker, adept task manager and collaborative team player. They are curious, proactive, organized, have an eye for design, driven to produce…
Added 1 hour ago
LC
Produce Department Manager
Loblaw Companies Limited
Chatham, NB
- Full-time
Added 1 hour ago
System Architect - Krembil Centre for Neuroinformatics
CAMH
Toronto, ON
Reporting to the KCNI Operations Manager, the full-time, contract (12 months) Solution Architect leads the cloud and solution architecture for the IYS data platform. Built on Google Cloud…
Added 1 hour ago
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Customer Experience Guide - Seasonal
Patagonia
Kelowna, BC
- $20.4 to $22.4 CAD / hour
- Part-time
You value and demonstrate quality in all that you do- You produce work that is of value, complete, and timely while striving for excellence in all job aspects.
Added 1 hour ago
UO
Storeperson/Receiver (auxiliary)
University of British Columbia
Kelowna, BC · UBCO | Nechako Residence (NCH)
- $4,200 to $4,815 CAD / month
- Full-time
Reports to the Food Services Manager. Takes day to day direction from Sous Chef.
Added 1 hour ago
Economic Research Analyst-C1528
City of London
London, ON
Under the direction of the Manager, Economic Partnerships, the Economic Research Analyst will provide expertise in quantitative and qualitative research methodologies to support the work of…
Added 1 hour ago
D
Section manager
Desjardins
Montreal, QC · Trois-Rivières, QC
- Full-time
…you are able to effectively manage people and performance, produce reports and ensure member/client satisfaction. More specifically, you will be required…
Added 2 hours ago
FB
Produce Department Manager
Farm Boy Inc.
Ottawa, ON
- From $53,500 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 2 hours ago
E
Senior Director, Clinical Development Change & Transformation Lead
Evinova
Mississauga, ON
- Full-time
…design methodologies), with the ability to run workshops and produce clear current-state and future-state…
Added 2 hours ago
TU
Storeperson/Receiver (auxiliary)
The University of British Columbia
Kelowna, BC
- $4,200 to $4,815 CAD / month
- Full-time
Reports to the Food Services Manager. Takes day to day direction from Sous Chef.
Added 2 hours ago
LC
Produce Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Halifax, NS
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 2 hours ago
E
Sr DevOps Engg - AWS
emergiTEL
Toronto, ON · Etobicoke, ON
- $150,000 to $170,000 CAD / year
- Full-time
Manage secrets using HashiCorp Vault or AWS Secrets Manager

Alstom

Service Manager

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

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More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

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