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Added 8 mins ago
D
Senior Manager, Technology Procurement
Deloitte
Toronto, ON
- Full-time
Deloitte Global is looking for a Senior Manager of Technology Procurement that leads global category strategy development, sourcing, negotiations and contracting within a group of…
Added 8 mins ago
TU
Community-Engaged Research and Partnerships Specialist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…collaborative funding opportunities and helps develop grant proposals; advises and supports the operational implementation of community-engaged research methodologies; creates and…
Added 8 mins ago
R
Manager, Client Services
Ryan
Calgary, AB
- Full-time
The Manager, Client Services (“Manager”) professional is responsible for communicating the Firm’s vision and capabilities to the marketplace and engaging clients and prospects in a…
Added 8 mins ago
R
Manager, Client Services
Ryan
Mississauga, ON
- Full-time
The Manager, Client Services (“Manager”) professional is responsible for communicating the Firm’s vision and capabilities to the marketplace and engaging clients and prospects in a…
Added 9 mins ago
S
Gestionnaire de projets | Project Manager
SecureOps
Montreal, QC
- Full-time
Working within the SecureOps PMO and under the Sr. Project Manager, the IT Project Manager is responsible for tracking both internal and client-facing projects at SecureOps.
Added 9 mins ago
UO
Community-Engaged Research and Partnerships Specialist
University of British Columbia
Vancouver, BC · UBCV | C.K. Choi Building for the Institute of Asian Research (CHOI)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…collaborative funding opportunities and helps develop grant proposals; advises and supports the operational implementation of community-engaged research methodologies; creates and…
Added 9 mins ago
GC
Project Manager (Engineering)
Giffen Consulting
St. John's, NL
- Full-time
Giffen Consulting Ltd. (Giffen) is looking for an experienced Project Manager to join our growing team in the Maritimes. This is starting as a remote arrangement located out of St. John's,…
Added 38 mins ago
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Portfolio Administrator
Aviso
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Reporting to the Senior Manager, MAP Trading, the Portfolio Administrator is responsible for the daily portfolio administration of Credential's Separately Managed Account (SMA) programs and…
Added 38 mins ago
KC
Senior Manager - IT ICFR
KPMG Canada
Ottawa, ON
- Full-time
Our Technology Risk Consulting services team is growing and we are looking for Senior Manager to join our team in Toronto. The Technology Risk Consulting practice provides a variety of…
Added 38 mins ago
A
Estimator, Camp Services
ATCO
Calgary, AB
- Full-time
…Services Operations, Sales, Business Development, Supply Chain, Proposals, Finance, Commercial, Indigenous Relations, and the broader Structures team, you will translate client requirements…
Added 53 mins ago
PC
Team Leader - Hazardous Materials Division
Pinchin Canada
Richmond, BC
- $90,000 to $105,000 CAD / year
- Full-time
Reporting to the Operations Manager, the Team Leader is responsible for the efficient and profitable operation of their division within their assigned region. Team Leaders also fulfill a…
Added 53 mins ago
P
Software Developer
Plusgrade
Montreal, QC
- Full-time
…bigger growth in 2027 and you will contribute to technical proposals to decide what we build to get…
Added 53 mins ago
BH
Property Representative 1 - Distribution Acquisitions
BC Hydro
Vancouver, BC
- Full-time
Provides assistance and support to Property Representative 2’s and reporting Manager on major complex capital projects and proposals; undertakes assigned moderately complex task segments…
Added 53 mins ago
S
Engagement Manager
Straive
Calgary, AB
- Full-time
Job Tittle- Engagement Manager – Analytics and AI Consulting
Added 53 mins ago
Strategic Business Analyst
City of Edmonton
AB
…improvement initiatives across three departments: Office of the City Manager, Corporate Services, and Financial Services. You will lead transformational projects, guide strategic…
Added 53 mins ago
D
Senior Revenue Operations Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
We're hiring a Senior Revenue Operations Manager to own the systems our go-to-market runs on. You'll sit on the internal marketing team as the operator behind the Marketing and Sales teams,…
Added 53 mins ago
D
Senior Marketing Operations Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
We're hiring a Senior Marketing Operations Manager to own the systems our go-to-market runs on. You'll sit on the internal marketing team as the operator behind the Marketing and Sales…
Added 53 mins ago
AT
Project Coordinator, Corp
ATS Traffic
Edmonton, AB
- Full-time
Reports to: Manager, Corporate Estimating & Project Management
Added 53 mins ago
AG
Senior Mill Projects Engineer
Artemis Gold - Blackwater Project
BC
- Other
…quality requirements, budget, and schedule.• Review contractor proposals, technical deviations, scope changes, claims, and change orders. Approve matters within delegated authority and…
Added 53 mins ago
AY
Client Services Coordinator (CAN)
Avison Young Canada
AB · Edmonton, AB
- Full-time
Located in our Edmonton office and reporting to the Managing Director and Operations Manager, this role includes daily real estate administrative support in a fast-paced environment. As a…
Added 53 mins ago
AG
Senior Analyst, Marketing Science
Adelphi Group
Toronto, ON
- Full-time
Contribute to test design and setup, including writing proposals and coordinating with internal and external parties.
Added 53 mins ago
TI
Project Engineer (Laval)
Trane Italia
Laval, QC · Longueuil, QC
- Full-time
…requirements. Works directly on the project team to assist the Project…
Added 1 hour ago
BG
Territory Manager
Brandt Group of Companies
Zehner
- Full-time
Prepare customer quotations and proposals in collaboration with engineering, estimating, and operations teams.
Added 1 hour ago
BO
Senior Product Manager, Corporate and Structured Lending
Bank of China (Canada)
Toronto, ON
- Full-time
Job Title: Senior Product Manager, Corporate & Structured Lending
Added 1 hour ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The incumbent is a member of the Enterprise Automation and Solution Delivery (EASD) team, reporting to the Senior Manager, EASD. Work may also be directed and reviewed by a Delivery Manager…

Alstom

Service Manager

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

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More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

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