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Added 4 mins ago
Account Manager, Client Relations
CMHC - SCHL
Toronto, ON
Lead strategic discussions with clients to identify opportunities and align with CMHC’s business objectives.
Added 4 mins ago
D
Business Development Specialist, Group Retirement Savings
Desjardins
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
…manage initiatives and client requests, while also taking the lead in coordinating efforts across teams. Regular meetings with team members ensure alignment, progress tracking, and…
Added 20 mins ago
HM
Account Manager
Highlight Motor Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…This role focuses on driving revenue growth through proactive sales activities and customer…
Added 20 mins ago
QM
Responsable de compte - commerce électronique / Account Lead E-Commerce
Quantum Management Services Ltd.
Montreal, QC
- $60,000 CAD / year
- Full-time
Are you passionate about e-commerce, data-driven decision-making, and growing online sales? Do you thrive on building strong relationships with key digital retailers and turning insights…
Added 20 mins ago
TP
Business Sales Consultant
The Portfolio Group
Toronto, ON
- Full-time
If you are ambitious, competitive, and driven by results, this is your opportunity to build a high-earning sales career with a global leader.
Added 20 mins ago
HM
Director of National Accounts (Warehouse)
Highlight Motor Group
Toronto, ON
- Full-time
This is a Sales leadership role that focuses on the growth of our warehouse operations division.
Added 34 mins ago
LS
General Manager
Lock Search Group
ON · Ontario, Canada
- Full-time
…is seeking a strategic, results-oriented General Manager to lead its manufacturing business unit and strengthen its overall commercial and operational…
Added 34 mins ago
EP
Controller
Export Packers
Brampton, ON
- Full-time
Lead external reporting for the Export Packers Group of Companies, including consolidation processes
Added 34 mins ago
MF
Staff Software Engineer
Magnet Forensics
Canada
- Full-time
This is a hands-on technical leadership role: Part Architect, Part Builder, and Part Mentor. You’ll lead by example, designing a scalable data enrichment service, and guiding engineering…
Added 34 mins ago
C
Associate Investment Advisor
CIBC
Barrie, ON
- Full-time
You act like an owner. You thrive when you're empowered to take the lead, go beyond, and deliver results.
Added 34 mins ago
Sales Manager, Canadian Armed Forces (CAF)
Octasic
Montreal, QC
Reporting to the Director Sales CAN and EMEA; Sales Manager, Canadian Armed Forces (CAF), is responsible for developing and executing Octasic's growth strategy across the Canadian defense…
Added 49 mins ago
MM
Interim Branch Manager (12 month contract)
Money Mart
Toronto, ON
- Temporary
Interim Branch Manager lead the day-to-day success of a Money Mart branch while remaining hands-on with customer service and branch operations. This is a working-manager role for someone…
Added 49 mins ago
TN
Account Executive Ticket Sales
True North Sports + Entertainment
Winnipeg, MB
- Full-time
Ensure all sales activities, touchpoints, and lead information are properly documented.
Added 49 mins ago
DU
E-commerce Product & Fulfillment Lead
Digistore24 USA
Canada
- Full-time
…opportunities, we're looking for an E-commerce Product & Fulfillment Lead to help turn new commercial opportunities into scalable operational…
Added 49 mins ago
RH
Accounting Manager
Robert Half
Guelph, ON
- $45 to $55 CAD / hour
- Contract
Our client is seeking an experienced Accounting Manager to lead core accounting and finance operations and support accurate, timely financial reporting. This role will oversee a broad range…
Added 49 mins ago
Q
Business Development Manager/Field Sales - (Parcel Lockers) - Vancouver, BC, Canada
Quadient
Vancouver, BC
- $80,000 to $108,196 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 49 mins ago
O
Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
Octasic
Ottawa, ON
- Full-time
Reporting to the Director Sales CAN and EMEA; Sales Manager, Canadian Armed Forces (CAF), is responsible for developing and executing Octasic's growth strategy across the Canadian defense…
Added 49 mins ago
I
Senior Sales Director
Infosys
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead sales of Finacle Core Banking, Digital Banking, Payments, Lending, and Banking Transformation solutions.
Added 49 mins ago
AA
Growth Engineer
Arvo A.I.
Montreal, QC
- Full-time
…running Kubernetes with Datadog, Grafana or PagerDuty. We have no sales or marketing teams today. You will be the first and most important growth…
Added 49 mins ago
TM
Sales Coordinator
Trium Mobilier de Bureau Inc.
Montreal, QC
- Full-time
…client’s brand. Trium’s team of more than 80 employees includes sales, customer service, and technical support specialists who collaborate to ensure project success from planning through…
Added 49 mins ago
R
Commercial Operations Coordinator -B2B Dairy Industry
Rheolution
Montreal, QC
- Full-time
…America and Europe, you will be the operational backbone of the sales team: keeping the pipeline organized, generating qualified opportunities, supporting demo projects and commercial…
Added 49 mins ago
CM
Sales Director - Culinary
Campbell Morden Inc.
Vancouver, BC
- Full-time
We are seeking a Regional Sales Director to lead its sales team and support business growth across British Columbia.
Added 49 mins ago
Application Specialist - Power & Drives
Spartan Controls Ltd.
Calgary, AB
…Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal,…
Added 49 mins ago
Technical Business Development - Power & Drives (Process Electrification)
Spartan Controls Ltd.
Calgary, AB
This is not a traditional sales or relationship‑only role. Success requires strong technical credibility, hands‑on domain expertise, and the ability to independently lead advanced technical…
Added 49 mins ago
GT
Franchisee In Training (Canada)
Giant Tiger
Ottawa, ON
- Full-time
…future franchise store owners who thrive in retail and want to lead their stores with passion and a vision. Our Store Owners are leaders who shape their store’s identity, drive success, and…

Alstom

Service Manager

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

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More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

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