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Added 10 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Full-time
…and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career…
Added 10 mins ago
SL
Senior Manager, Quality Assurance and Financial Crime Operations – Canada
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
The Senior Manager, Quality Assurance and Financial Crime Operations is a senior individual contributor role within Canada Financial Crime Compliance, reporting to the Director, Financial…
Added 10 mins ago
Logistics Manager
Phantom Screens
Abbotsford, BC
Phantom Screens is looking for a Logistics Manager to make sure every customer gets the Phantom Experience. You will lead all shipping and outbound logistics, including domestic, USA and…
Added 10 mins ago
C
Application Development Lead, Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 10 mins ago
C
Applications Development Tech Lead Analyst - VP
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 25 mins ago
BF
Senior Manager, Digital and Customer Applications
BC Ferries
BC · British Columbia, Canada
- Full-time
As Senior Manager, Digital and Customer Applications, you'll lead the teams and technology behind these experiences, ensuring our customer-facing applications are reliable, secure, and…
Added 25 mins ago
LH
2600001909 - Sr. Digital Solutions Developer
Lakeridge Health
Whitby, ON
- Internship
The Senior Digital Solutions Developer is responsible for the design, development, implementation, governance, and optimization of enterprise digital solutions that support organizational…
Added 25 mins ago
B
Finance Manager
BGIS
Markham, ON
- Full-time
…financial planning and analysis, process development and internal control adherence for a large CBG. The candidate should have a track record of effective collaboration and exemplary…
Added 40 mins ago
A
Senior Full Stack Developer
Affinity
BC · British Columbia, Canada
- Contract
On behalf of our client, Affinity is seeking Senior Full Stack Developers.
Added 40 mins ago
S
Senior Manager, Quality Assurance and Financial Crime Operations – Canada
Sunlife
Toronto, ON
- Full-time
The Senior Manager, Quality Assurance and Financial Crime Operations is a senior individual contributor role within Canada Financial Crime Compliance, reporting to the Director, Financial…
Added 40 mins ago
TS
Assistant General Manager
TalentSphere Staffing Solutions
Toronto, ON · Scarborough, ON
- Full-time
…a hands-on leadership opportunity with clear visibility to senior leadership and long-term growth…
Added 40 mins ago
MC
Senior Quality Assurance Analyst
Manpower Canada
Penetanguishene, ON
- $75,000 to $85,000 CAD / year
- Full-time
Our client just 40 minutes north of Barrie, ON is seeking a Senior Quality Analyst to join a leading advanced manufacturing organization. This role will be responsible for ensuring product…
Added 40 mins ago
PH
Executive Assistant
Public Health Ontario
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Department: Communicable Disease Control, Medical and Systems Support
Added 40 mins ago
K
Section Manager, Software Design Engineering
Kinectrics
Toronto, ON
- Full-time
Kinectrics is seeking a Section Manager, Software Design Engineering to lead a team delivering advanced software and digital control system solutions for nuclear and critical infrastructure…
Added 40 mins ago
A
Senior Project Manager
Affinity
Halifax, NS · Greater Halifax Metropolitan Area
- Contract
On behalf of our public-sector client, we are seeking a Senior Project Manager. The successful candidate will provide project management services to support the development and delivery of…
Added 40 mins ago
Facilities Manager
DNEG
Canada
Working closely with local senior management and our global sites, you will keep the facility running day to day while staying aligned with DNEG's global approach.
Added 1 hour ago
G
Project Manager (Substations)
GagaMuller
Regina, SK
- Full-time
Coordinate installation activities for substations, switchgear, transformers, protection and control systems, transmission connections, and associated balance-of-plant infrastructure.
Added 1 hour ago
IO
Senior Instrumentation & Controls Engineer
Imperial Oil
Edmonton, AB
- Full-time
We are seeking an experienced Senior Instrumentation & Controls (I&C) Engineer to join our Engineering team. The successful candidate will bring extensive experience in process control…
Added 1 hour ago
SJ
Lead IAM Developer
So Jobs
Mississauga, ON
- Full-time
…security, compliance, and operational efficiency? We are seeking a Lead IGA Solution Architect to define and drive identity security strategy, architecture, and implementation across…
Added 1 hour ago
RC
Structures and Systems Installation Integrator
Reuben Cooley Inc.
Montreal, QC
- $110,000 to $120,000 CAD / year
- Full-time
As a Sr. Structures and Systems Installation Integrator, you will provide senior technical leadership for complex aircraft designs and major development or sustaining initiatives. Your work…
Added 1 hour ago
GE
Director of Pricing and Business Analytics
GFL Environmental Inc.
Vaughan, ON
- Full-time
Reporting directly to the VP, Operations Strategy, you will lead a dynamic team to drive performance and deliver value-added decision support across the business. Key responsibilities…
Added 1 hour ago
UO
Programmer Analyst I
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Reports to the Software Innovation Technical Lead at the UBC Learning Technology Innovation Centre. Works under the direction of Solutions Architects, Programmer Analysts, Senior Managers,…
Added 1 hour ago
UO
Registered Veterinary Technologist
University of British Columbia
Vancouver, BC · UBCV | Centre for Comparative Medicine (CCM)
- $5,047 to $5,503 CAD / month
- Full-time
…Managers. Works closely with the Animal Care Technicians (ACTs), Senior Operations Manager and Clinical Veterinarians. Liaises with researchers and their…
Added 1 hour ago
C
Senior Consultant, Regulatory Compliance Management
CIBC
Toronto, ON
- Full-time
…across the enterprise. Reporting to the Director, RCM, as a Senior Consultant, you will support the RCM team to execute their responsibilities under the RCM program, including performing…
Added 1 hour ago
Senior Financial Systems Analyst, Governance
Trans Mountain
Calgary, AB
Trans Mountain is seeking Senior Financial Systems Analyst to join our team. As the Senior Financial Systems Analyst, Governance you will lead master data, vendor maintenance, and financial…

Alstom

Service Manager

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

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More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

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