Find work in Canada.

499,746 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Senior Solutions Engineer
Toast
Toronto, ON
Added 18 mins ago
T
Test Engineer – MDM & Data Quality
Teqfocus
Toronto, ON
- Full-time
…and the tolerance for failure is low. Our delivery model is senior-heavy by design. The same team that scopes an engagement ships it to production. There are no junior shadow teams, no…
Added 18 mins ago
LE
Key Account Manager, IT Retail
LG Electronics
Toronto, ON
- Full-time
▪ Keeping senior management abreast of all areas of development
Added 47 mins ago
HN
Engineering Intern (Co-op)
Hörmann North America
Canada
- Full-time
Work with the senior production team to design solutions to improve production processes, ergonomic design, and economic viability benefiting the operations of the organization.
Added 1 hour ago
Service Manager
Alstom
Montreal, QC
Experience of acting as a senior operational interface with customers
Added 1 hour ago
Senior Software Developer, Eye Tracking Algorithms
Google
Waterloo, ON
…mobile; the list goes on and is growing every day. As a software developer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 1 hour ago
SC
Maintenance coordinator (37374001)
Sodexo Canada Ltd
Airdrie, AB
- Part-time
…locations, including hospitals, long term care facilities, and senior homes, we require that all new hires be fully vaccinated against…
Added 1 hour ago
A
Interim Office Manager
AccorHotel
Jasper, AB
- Full-time
Added 1 hour ago
HB
Quantitative Developer - Up to $230k CAD + Bonus
Hunter Bond
Montreal, QC
- Full-time
Role: Quant Developer - Cross asset trading tech
Added 2 hours ago
TE
Senior Associate, Leadership Development & Coaching
Talent Edge
Remote, Canada
- $95,000 CAD / year
- Full-time
- Remote
This is an opportunity for an experienced practitioner to join an established team, work with senior leaders on meaningful challenges, and contribute to delivering high-quality leadership…
Added 2 hours ago
T
Senior Partnerships Manager - Toronto
Teamtailor
Toronto, ON
- Full-time
As a Bilingual Senior Partnerships Manager at Teamtailor, you'll be the founding force behind our Canadian partner ecosystem, a role that combines tech and channel partnerships to drive…
Added 2 hours ago
K
Senior Manager, Enterprise Core Services
KPMG
Abbotsford, BC · Chilliwack, BC · Langley (District), BC · Langley, British Columbia
- Full-time
We are seeking to hire Senior Manager for our Private Enterprise Core Services Team to join our dynamic and high-performing team. This opportunity is well suited for a professional with…
Added 4 hours ago
CC
Director of Business Development
Creative Clicks
Toronto, ON
- Full-time
Confidence managing complex sales cycles, senior stakeholders and negotiations.
Added 4 hours ago
M
Director, People & Culture
Microserve
AB · Alberta, Canada
- Full-time
Personally support and participate in sourcing, outreach, screening, and hiring processes for senior, confidential, hard-to-fill, or business-critical roles as needed.
Added 4 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
…Services. The incumbent will act in an advisory capacity to the senior police staff and Chief of Police in matters of research and analysis, policy, and risk management for the…
Added 4 hours ago
PC
Senior Human Resources Generalist
Parkinson Canada
Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
The Senior Human Resources Generalist is the senior practitioner within the Human Resources function, providing independent employee relations advice, recruitment from shortlisting through…
Added 4 hours ago
SL
Senior Security Platform Developer, Security Automation (Python, Splunk SOAR)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Act as a senior technical escalation point for the automation platforms, troubleshooting complex application, integration, API, authentication and workflow issues and providing technical…
Added 4 hours ago
A
Software Development Manager, Integration ML Models
Autodesk
Toronto, ON
- Full-time
Report: You will report to a Senior Software Development Manager in the Architecture, Engineering, and Construction (AEC) Solutions Team.
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership
Added 4 hours ago
A
Software Development Manager, Integration ML Models
Autodesk
Toronto, ON
- Full-time
Report: You will report to a Senior Software Development Manager in the Architecture, Engineering, and Construction (AEC) Solutions Team.
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 4 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the…
Added 4 hours ago
TS
Director - Commercial Card - Senior Product Manager - Transaction Banking Product, TD Securities
TD Securities
Toronto, ON
- Full-time
The Commercial Card Senior Product Manager leads the strategy, development, launch, and ongoing management of the core Commercial Card portfolio. This role defines the product vision and…
Added 4 hours ago
K
Senior Accountant, Enterprise Core Services
KPMG
Abbotsford, BC · Chilliwack, BC · Langley (District), BC · Vancouver, BC · Langley, British Columbia
- Full-time
We are seeking to hire Senior Accountant for our Private Enterprise Core Services Team to join our dynamic and high-performing team. This opportunity is well suited for a professional with…
Added 4 hours ago
C
Senior Product Specialist - Personal Lines
Co-operators
Calgary, AB · Moncton, NB · Guelph, ON · Mississauga, ON
- Full-time

Alstom

Service Manager

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

Apply About employer

More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

Report this job