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Added 7 mins ago
E
Senior Building Consultant
EllisDon
Ottawa, ON
- Full-time
Assess damage to commercial, institutional, industrial, multi-family and other complex properties resulting from fire, water, flood, storm and other insured events.
Added 8 mins ago
PJ
General Manager, International Markets (MEA)
Papa Johns
NB · Chiasson Office, NB
- Full-time
The General Manager, International Markets (MEA) is the senior leader responsible for driving the sustainable growth, profitability, and long-term success of the Papa Johns business across…
Added 22 mins ago
RG
Director, FP&A
Regional Group
Ottawa, ON
- Full-time
…bring together expertise in development, construction, asset management, and property operations to deliver exceptional value and experiences. Through our homebuilding division, eQ Homes,…
Added 22 mins ago
T
Director Credit Execution, Commercial National Accounts
TD
Toronto, ON
- Full-time
…borrow in excess of $25 million. The Director is a member of the senior management group for the business banking units and reports directly to the AVP, Credit Management, Commercial…
Added 22 mins ago
Senior Manager, Global AP&P - Finance
Scotiabank
Toronto, ON
…governing regulations, internal policies, and procedures The FP&A Senior Manager reports to Director, GTB FP&A and is responsible for consolidating the financial planning and performance…
Added 37 mins ago
Associate Brand Manager
Suntory Global Spirits
Toronto, ON
Reporting to the Brand Manager, the Associate Brand Manager will play a key role in defining and executing the brand strategy and vision – including working with key cross functional teams…
Added 37 mins ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Saguenay, Québec, Chaudière-Appalaches et Rimouski
BDC
Levis, QC · Saguenay, QC
- Full-time
Added 37 mins ago
Senior Marketing Manager, Häagen-Dazs & Baskin-Robbins
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
…together brand strategy, innovation, consumer insights, and commercial thinking to drive sustainable and profitable…
Added 37 mins ago
G
Process Owner Assembly
gategroup
Mississauga, ON · CAN_ON_Mississauga_YYZ
- Full-time
As a key member of the Unit Senior Leadership team, this role is also expected to actively engage in the overall development and improvement of the entire Unit - Especially in respect to…
Added 37 mins ago
BO
Senior Relationship Manager, Commercial Banking
Bank of China (Canada)
Markham, ON
- Full-time
We are seeking an experienced and commercially driven Senior Relationship Manager to join our Commercial Banking team. The successful candidate will be responsible for managing and growing…
Added 1 hour ago
HS
President
HR Solutions
ON · Niagara, ON
- Full-time
5+ years in a senior executive role (e.g., General Manager, Vice President of Operations, COO, or President).
Added 1 hour ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and…
Added 1 hour ago
PP
Senior Commercial Lines Account Manager - Construction
Paisley Partners Inc.
Toronto, ON · North York, ON
- $70,000 to $100,000 CAD / year
- Full-time
7+ years of Commercial Lines Account Management experience within an insurance brokerage.
Added 1 hour ago
K
Bilingual Project Manager - CTO
Konecranes
Burlington, ON
- $96,000 to $109,000 CAD / year
- Full-time
You will report to the Senior Project Manager assigned in the region.
Added 1 hour ago
G
Quality Manager
Ganotec
Oakville, ON
- Full-time
As a Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 1 hour ago
GT
Senior Electrical Engineer
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
Reporting to the Director of ISE, the Senior Electrical Engineer will support the design, development, and integration of advanced electrical systems for subsea vehicles, including AUVs,…
Added 1 hour ago
A
Partners in Performance - Performance Strategy Manager
Accenture
Toronto, ON
- Full-time
…improvement, strategic sourcing, capital portfolio optimization and commercial due diligence in a genuinely broad range of clients and industries across the region. Leading a team of Senior…
Added 1 hour ago
DI
Manager, ABM & Paid Digital
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…account-based marketing and paid digital programs end-to-end. As Manager, ABM & Paid Digital, you'll be the connector between our marketing team, our sales organization, and our external…
Added 1 hour ago
KT
Analyste principal(e) en Approvisionnement / Senior Analyst Procurement
Knight Therapeutics Canada
Montreal, QC
- Full-time
We are seeking a Senior Analyst Procurement to join our Supply Chain team. Reporting to the Manager Procurement, this individual will be responsible for planning, procurement, and inventory…
Added 1 hour ago
MI
Senior Revenue Growth Manager
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
As a Category Revenue Growth Manager, you will own the end-to-end RGM agenda for your assigned category, driving profitable net revenue realization through integrated, strategic approaches…
Added 2 hours ago
WC
Cleaner (2026-385-HHS)
WoodGreen Community Services
Toronto, ON
- Contract
As a Cleaner, you’ll report to the Manager, Housing & Homelessness Services, & Maintenance, and will play a key role in our day-to-day operations, keeping our buildings spotless and…
Added 2 hours ago
L
EHS Specialist (Burnaby, BC – Hybrid)
LifeLabs
Burnaby, BC
- $68,126 to $86,861 CAD / year
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results…
Added 2 hours ago
LS
General Manager
Lock Search Group
ON · Ontario, Canada
- Full-time
…organization is seeking a strategic, results-oriented General Manager to lead its manufacturing business unit and strengthen its overall commercial and operational…
Added 2 hours ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER – Halton
BDC
ON · Halton
- Full-time
We are looking for a Senior Commercial Account Manager who will leverage their interpersonal strengths and network to generate new business opportunities while managing a portfolio of…
Added 2 hours ago
Sales Manager, Canadian Armed Forces (CAF)
Octasic
Montreal, QC
…defense procurement, and the defense industrial base. The Sales Manager will work closely with Product Management to connect market demand, operational concepts, product capabilities, and…

Alstom

Service Manager

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

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More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

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