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Added 10 mins ago
PC
Senior Project Technologist
Pinchin Canada
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
Pinchin is seeking a Senior Project Technologist to join our Environmental Due Diligence & Remediation team in GTA. The role reports to the Operations Manager.
Added 10 mins ago
GC
Partner, Family Office
GlassRatner Canada
Toronto, ON
- Full-time
…unique opportunity to join as a Partner, making it ideal for a senior professional ready to take on leadership responsibilities in a thriving, client-centric…
Added 10 mins ago
M
Director, Portfolio Operations & Performance
Marcon
Vancouver, BC
- $165,000 to $180,000 CAD / year
- Full-time
Reporting to the Vice President, IPP & Hospitality, this role provides senior leadership across Property Management and Hotel Operations, including leadership of the Regional Property…
Added 10 mins ago
M
MEC North Vancouver - General Manager
MEC
North Vancouver, BC
- $89,500 to $112,200 CAD / year
- Full-time
As the General Manager (GM), you are accountable for the overall performance, culture, and operational excellence of the store. You lead through others - setting clear expectations,…
Added 10 mins ago
E
Senior Director, Clinical Development Change & Transformation Lead
Evinova
Mississauga, ON
- Full-time
Stakeholder Engagement & Relationships: Build and maintain working relationships across Therapeutic Areas, Clinical Operations, and enabling functions (e.g., Biometrics, Regulatory, Medical…
Added 25 mins ago
The Burger’s Priest General Manager - Eglinton
Recipe Unlimited
Toronto, ON
The Burger’s Priest is hiring a General Manager at our Eglinton location!
Added 25 mins ago
Health Care Aide (STBK)
Connecting Care (2000) Inc.
Grimshaw, AB
At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident…
Added 25 mins ago
Senior Manager, Data Science & Service Intelligence
Questrade Financial Group
Toronto, ON
We’re looking for our next Senior Manager, Data Science & Service Intelligence. Could It Be You?
Added 25 mins ago
LC
Sr. Analyst, No Frills Seasonal Programs & Promotions
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Manager, No Frills Seasonal Programs, the Senior Analyst, No Frills Seasonal Programs & Promotions is accountable for providing key support in achieving promotional…
Added 25 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with extensive experience in Oracle PeopleSoft Human Capital Management (HCM), enterprise resource planning (ERP) systems, system analysis and…
Added 25 mins ago
PJ
General Manager, International Markets (MEA)
Papa Johns
NB · Chiasson Office, NB
- Full-time
The General Manager, International Markets (MEA) is the senior leader responsible for driving the sustainable growth, profitability, and long-term success of the Papa Johns business across…
Added 25 mins ago
WO
Business Development Manager, Deposits
Wealth One Bank of Canada
Toronto, ON
- Full-time
…book, variable compensation that rewards results, and direct support from Marketing and senior…
Added 39 mins ago
RG
Director, FP&A
Regional Group
Ottawa, ON
- Full-time
…in development, construction, asset management, and property operations to deliver exceptional value and experiences. Through our homebuilding division, eQ Homes, we continue to set the…
Added 39 mins ago
Senior Manager, Global AP&P - Finance
Scotiabank
Toronto, ON
…specific goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing…
Added 54 mins ago
IC
Cloud Operations, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Reporting to the Leader, Cloud Operations, the Senior Specialist, Cloud Operations provides senior-level AWS platform engineering expertise to operate, support, and continuously improve…
Added 54 mins ago
Senior Marketing Manager, Häagen-Dazs & Baskin-Robbins
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Partner with technical, operations, and commercial teams to lead innovation and renovation plans. Develop consumer-focused innovation strategies and strong go-to-market plans.
Added 54 mins ago
G
Process Owner Assembly
gategroup
Mississauga, ON · CAN_ON_Mississauga_YYZ
- Full-time
…Assembly processes/department within the Gate Gourmet Large operations. The Individual is a strong leader with strong People management…
Added 54 mins ago
F/
Business Manager
FCC / FAC
AB · Edmonton, Alberta
- Full-time
Experience supporting senior leaders and working with leadership teams in a decision-support or advisory capacity
Added 54 mins ago
PROJECT MANAGER BUSINESS TRANSFORMATION (PERFORMANCE MEASUREMENT)
City of Toronto
Toronto, ON
Recommends to Manager for the overall scheduling of projects. Communicates to Manager any potential situations of media attention; makes recommendation on course of action and ensures the…
Added 54 mins ago
BO
Senior Relationship Manager, Commercial Banking
Bank of China (Canada)
Markham, ON
- Full-time
Job Title: Senior Relationship Manager, Commercial Banking
Added 1 hour ago
LI
Manager of Payroll and Benefits (Global)
Loopio Inc.
Remote, Canada
- $110,000 to $140,000 CAD / year
- Full-time
- Remote
Loopio is seeking a global Manager of Payroll and Benefits to ensure the accurate and timely payment of our employees and the effective administration of our benefits programs across all of…
Added 1 hour ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 1 hour ago
MM
Senior Manager, Supply Chain Operations
Mohawk Medbuy Corporation
London, ON
- Full-time
We are currently recruiting for a Senior Manager, Supply Chain Operations to support our In-Hospital Logistics team.
Added 1 hour ago
PP
Senior Commercial Lines Account Manager - Construction
Paisley Partners Inc.
Toronto, ON · North York, ON
- $70,000 to $100,000 CAD / year
- Full-time
Partner with two Commercial Producers to develop renewal strategies, identify coverage gaps, and support new business opportunities.
Added 1 hour ago
CE
General Manager
Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking an experienced General Manager to lead operations across two manufacturing facilities in the Greater Toronto Area. This is a senior leadership opportunity for a…

Alstom

Service Manager

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

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More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

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