Find work in Canada.

503,031 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Lévis or Southern Québec
BDC
QC · Chaudière-Appalaches
- Full-time
We are looking for Senior Commercial Account Managers who will leverage their interpersonal strengths and network to generate new business opportunities while managing a portfolio of…
Added 1 min ago
Senior Manager, Investments Client Growth & Engagement
Scotiabank
Toronto, ON
The Senior Manager, Investments Client Growth and Engagement, will shape the strategy, planning and execution of key multi-channel short-term and long-term strategic initiatives that drive…
Added 1 min ago
Manager, Investments Client Growth and Engagement
Scotiabank
Toronto, ON
The Manager, Investments Client Growth and Engagement, will design and execute short term and long term strategic initiatives that drive growth across our retail investment business.…
Added 1 min ago
Senior Accountant, Foundation Stewardship & Reporting
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager, General Accounting & Capital, the Senior Accountant, Foundation Stewardship & Reporting is responsible for providing financial oversight, stewardship, reporting,…
Added 17 mins ago
PC
Senior Project Technologist
Pinchin Canada
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
Pinchin is seeking a Senior Project Technologist to join our Environmental Due Diligence & Remediation team in GTA. The role reports to the Operations Manager.
Added 17 mins ago
GC
Partner, Family Office
GlassRatner Canada
Toronto, ON
- Full-time
…unique opportunity to join as a Partner, making it ideal for a senior professional ready to take on leadership responsibilities in a thriving, client-centric…
Added 17 mins ago
CH
Business Development Manager
Calvert Home Mortgage Investment Corporation
Calgary, AB
- Full-time
As our Business Development Manager, you will be responsible for identifying, developing, and converting business opportunities across the GTA West (West of Yonge Street to Burlington) by…
Added 17 mins ago
F
Site Superintendent
FMI
Vancouver, BC
- Full-time
At FMI, entrepreneurship is encouraged. The company’s senior staff sets expectations, but even the most junior employees with the best idea can potentially change the company's direction.…
Added 17 mins ago
GM
Project Manager
Galactic Minds INC
Toronto, ON
- Contract
The Project Manager (PM) is responsible for planning, delivery and execution of projects for the entire delivery life cycle. The PM plays a leadership role to ensure projects are…
Added 17 mins ago
BC
Development Officer, Leadership Giving (Fraser Region)
BC Cancer Foundation
Vancouver, BC
- Full-time
Relationship Building & Stakeholder Engagement – Strong interpersonal skills and confidence engaging donors, volunteers, and senior clinical and administrative partners.
Added 32 mins ago
Health Care Aide (STBK)
Connecting Care (2000) Inc.
Grimshaw, AB
…well-being of our residents. We offer range of services, including senior living community operations. We enrich the lives of older adults through innovative care models and value-based…
Added 32 mins ago
SH
Manager/Director, Management Consulting
Santis Health
Toronto, ON
- Full-time
Santis Health is seeking a growth-oriented leader to join our Management Consulting practice at the Manager, Senior Manager or Director level. This hybrid role, based in our Toronto office,…
Added 32 mins ago
WO
Business Development Manager, Deposits
Wealth One Bank of Canada
Toronto, ON
- Full-time
…that rewards results, and direct support from Marketing and senior…
Added 47 mins ago
T
Director Credit Execution, Commercial National Accounts
TD
Toronto, ON
- Full-time
…borrow in excess of $25 million. The Director is a member of the senior management group for the business banking units and reports directly to the AVP, Credit Management, Commercial…
Added 47 mins ago
T
Regional Manager, Private Banking
TD
Barrie, ON
- Full-time
The Regional Manager, Private Banking is responsible for providing sales leadership and oversight to a team of Private Banking professionals, with a focus on driving business performance,…
Added 1 hour ago
Associate Brand Manager
Suntory Global Spirits
Toronto, ON
Reporting to the Brand Manager, the Associate Brand Manager will play a key role in defining and executing the brand strategy and vision – including working with key cross functional teams…
Added 1 hour ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Saguenay, Québec, Chaudière-Appalaches et Rimouski
BDC
Levis, QC · Saguenay, QC
- Full-time
Added 1 hour ago
F/
Business Manager
FCC / FAC
AB · Edmonton, Alberta
- Full-time
As a Business Manager, you'll play a key role in supporting the execution of FCC's strategy by working closely with two Vice-Presidents and their leadership teams. You'll provide analysis,…
Added 1 hour ago
PROJECT MANAGER BUSINESS TRANSFORMATION (PERFORMANCE MEASUREMENT)
City of Toronto
Toronto, ON
Develops briefing notes and reports for presentation to senior management, standing committees, partners, and Council for strategic decision making; prepares and submits correspondence to…
Added 1 hour ago
SH
Manager/Director, Management Consulting
Santis Health
Toronto, ON
- Full-time
Santis Health is seeking a growth-oriented leader to join our Management Consulting practice at the Manager, Senior Manager or Director level. This hybrid role, based in our Toronto office,…
Added 1 hour ago
FI
Project Manager - Treasury, Liquidity Cash Management
FP Inc.
Toronto, ON
- $80 to $96 CAD / hour
- Contract
Prepare project- and portfolio-level reporting and executive materials for Directors, VPs, and senior leadership, while supporting audit readiness and governance compliance through evidence…
Added 1 hour ago
BO
Senior Relationship Manager, Commercial Banking
Bank of China (Canada)
Markham, ON
- Full-time
Job Title: Senior Relationship Manager, Commercial Banking
Added 1 hour ago
LI
Manager of Payroll and Benefits (Global)
Loopio Inc.
Remote, Canada
- $110,000 to $140,000 CAD / year
- Full-time
- Remote
Loopio is seeking a global Manager of Payroll and Benefits to ensure the accurate and timely payment of our employees and the effective administration of our benefits programs across all of…
Added 1 hour ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 1 hour ago
MM
Senior Manager, Supply Chain Operations
Mohawk Medbuy Corporation
London, ON
- Full-time
We are currently recruiting for a Senior Manager, Supply Chain Operations to support our In-Hospital Logistics team.

Alstom

Service Manager

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

Apply About employer

More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

Report this job