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Added 2 mins ago
TU
Registered Veterinary Technologist
The University of British Columbia
Vancouver, BC
- $5,047 to $5,503 CAD / month
- Full-time
…Works closely with the Animal Care Technicians (ACTs), Senior Operations Manager and Clinical Veterinarians. Liaises with researchers and their…
Added 2 mins ago
NG
Finance Manager
New Gold Inc.
Emo, ON
- Full-time
Coeur Mining is a growing, all-North American precious metals producer with seven operations: the Las Chispas silver-gold mine and Palmarejo gold-silver complex in Mexico, the Rochester…
Added 2 mins ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 2 mins ago
TS
Store Associate
The Salvation Army in Canada
Calgary, AB
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 2 mins ago
TS
Shift Supervisor
The Salvation Army in Canada
Calgary, AB
- Full-time
The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role…
Added 2 mins ago
TS
Store Associate
The Salvation Army in Canada
Calgary, AB
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 2 mins ago
TS
Store Associate
The Salvation Army in Canada
Thunder Bay, ON
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 2 mins ago
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Reclamation Manager - Central Canada
Glencore
Sudbury, ON · Greater Sudbury, ON
- Full-time
…management and progressive closure of former mining and processing operations across North America. Through environmental stewardship, reclamation, long-term monitoring, and community…
Added 2 mins ago
TS
Store Associate
The Salvation Army in Canada
Thunder Bay, ON
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 2 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 2 mins ago
L
Accounting Technician
LawZero
Montreal, QC
- Full-time
Reporting to the Finance Manager, you will contribute to the smooth running of day-to-day operations in Canada and internationally. You will ensure data accuracy, transaction compliance,…
Added 2 mins ago
SS
Security Systems Installation Coordinator
Spotter Security
ON · Markham, Ontario
- Full-time
…from our office five days a week, report to the Installation Manager, and help keep projects moving from planning through installation. You should be comfortable working independently and…
Added 3 mins ago
S
Gestionnaire de projets | Project Manager
SecureOps
Montreal, QC
- Full-time
SecureOps est un fournisseur de services de sécurité gérés (MSSP) offrant des opérations de sécurité 24/7, des services de détection et de réponse gérés (MDR) ainsi que des SOC-as-a-Service…
Added 3 mins ago
O
Data & Analytics Manager
OLG
Sault Ste. Marie, ON · Toronto, ON · York Mills Office
- Full-time
Reporting to the Sr Manager Data & Analytics, you will be empowered to:
Added 3 mins ago
T
Data Scientist III
TD
Toronto, ON
- Full-time
Undergraduate or advanced degree in data science, computer science, engineering, statistics, business analytics, operations research, or a related quantitative field; graduate degree…
Added 3 mins ago
MS
DevOps Manager
Motorola Solutions
Vancouver, BC · BC · British Columbia,CAN Offsite
- Full-time
We're seeking a highly motivated DevOps Manager to empower our global development organization. If you thrive in leading cross-functional teams, collaborating across diverse locations, and…
Added 3 mins ago
PA
Parts Fulfillment Manager (Parts Wholesale Niagara)
Performance Auto Group
St. Catharines, ON
- Full-time
…schedule between 12:00 AM to 9:00 AM , the Parts Fulfillment Manager is a key leader within Performance Auto Group’s Parts Operations team, based at the Niagara Parts Hub. This role…
Added 17 mins ago
MU
Multimedia Service Manager
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Reporting to the Associate Director, Creative Services, the Multimedia Services Manager leads the operations of the Multimedia (Live Events) team. The incumbent is responsible for planning,…
Added 17 mins ago
CI
eCommerce Site Specialist
Carters Inc.
Mississauga, ON
- Full-time
…person should have experience creatively solving problems using technical tools and processes to support business objectives. The Site Merchandising Specialist role requires a combination…
Added 17 mins ago
TE
Commercial Property Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $80,000 to $100,000 CAD / year
The Property Manager is responsible for overseeing the overall management, maintenance, leasing, and operational performance of a diverse property portfolio. This role focuses on maximizing…
Added 32 mins ago
AI
Anti-money laundering (AML) Reporting Analyst
Alberta iGaming Corporation (AiGC)
AB · Edmonton, AB
- Full-time
…compliance of Alberta's regulated iGaming market. Reporting to the Manager, AML Risk Analysis & Reporting, this position supports AiGC's obligations under the Proceeds of Crime (Money…
Added 32 mins ago
G2
Superintendent, Mobile Maintenance
Globe 24-7
ON · Ontario, Canada
- $98,600 to $147,900 CAD / year
- Full-time
Clear communication and stakeholder coordination skills across operations, technical functions, equipment manufacturers and contractors.
Added 32 mins ago
MD
Agency Chief Financial Officer
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…highways, economic development incentives, and other state…
Added 32 mins ago
BG
Contremaître de chantier | Field Foreman
Brandt Group of Companies
Saint-Augustin-de-Desmaures, QC
- Full-time
Opérations de service et soutien à la clientèle
Added 32 mins ago
BG
Service Manager
Brandt Group of Companies
Surrey, BC
- Full-time
The Service Manager is responsible for managing the sales and delivery of equipment after-market support services (component diagnostics, repair, and replacement). The Service Manager is…

Alstom

Service Manager

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and customer portfolio. You will act as the key customer interface, ensuring contracted services, SLAs, operational requirements and financial targets are effectively managed.

This is a varied, hybrid role with responsibility for leading regional Field Service Engineers, coordinating service delivery across support, engineering and supplier teams, managing customer relationships and driving operational improvements. You will also identify opportunities for contract renewals, extensions and growth, supporting O&M bids and proposals where required. Occasional regional and international travel across Canada and the USA will be required.

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

Customer and contract management

Act as principal O&M interface for customers, maintain effective relationships and lead service reviews
Maintain clear understanding of contracted scope, responsibilities, service levels, contractual commitments, etc. (managing expectations and identifying out-of-scope requests/additional commitments)

Integrated service delivery

Coordinate end-to-end service delivered through the L1 Service Desk, L2 Field Service, L3 engineering and relevant suppliers
Monitor performance, resolve cross-functional issues and escalate as required
Ensure service priorities, change requests, and customer commitments are understood and managed across all contributing teams

Service performance and reporting

Monitor and action contractual SLAs, KPIs and other service commitments
Produce accurate and timely customer and internal reporting covering performance (financial performance, contract performance, recurring issues, contractual exposure, customer dissatisfaction, escalations, trends, etc.)

Field Service and people management

Lead and manage the assigned Field Service Engineers and any other regional personnel as required
Ensure teams are appropriately structured, resourced, and competent to meet operational and customer requirements
Manage recruitment, objectives, performance, development, workload, leave, working arrangements, etc., in line with company policies

Service transition and operational readiness

Represent O&M during project delivery, mobilisation and transition into service
Ensure operational O&M readiness from project to O&M transition (documentation, training, tools, etc.)

Financial, commercial and growth support

Understand service model, resource assumptions and budgets per customer
Manage the required OI, sales and GM per contract
Identify renewals, extensions and growth opportunities and provide the customer, operational, resource and costing inputs required through the approved O&M business-development and bid process

Risk, capacity and supplier management

Maintain operational, contractual and customer risk registers and ensure appropriate owners and mitigations
Maintain a forward view of regional resource and service capacity
Monitor the performance of suppliers, subcontractors, spares, repairs and logistics

Continual improvement and collaboration

Maintain service-improvement plans
Share lessons learned, customer input and effective practices across O&M organisation
Contribute to the development and use of common O&M models, processes, reporting, tools, etc.

Qualification Requirements:

Degree, professional qualification or equivalent relevant experience in service or project management, engineering, operations, business management or a related discipline
Recognised IT service management qualification, preferably ITIL 4 Foundation or above is desirable
Relevant people-management or leadership qualifications are desirable
Relevant commercial, contract-management or project-management qualifications are desirable
Rail, transport, telecommunications, digital systems or critical-infrastructure experience is desirable

Experience Requirements:

Demonstrable experience of managing customer-facing contracts, ideally in services
Experience of acting as a senior operational interface with customers
Experience of managing contract performance (SLAs and KPIs)
Experience of managing and developing operational/technical employees
Experience of coordinating delivery across multiple teams/functional reporting lines
Experience of resource, workload and capacity planning
Experience of supplier or subcontractor performance management
Strong financial and commercial awareness, including cost control, forecasting, scope control and margin management
Experience of working in a fast-paced, international and customer-facing environment
Experience in rail, transport, telecommunications, digital services or another safety- or service-critical industry is desirable

Other Essential Requirements:

Good understanding of ITIL/TL9000/X60-000 standards
Languages - English

Key Behavioral Competencies:

Able to build effective and credible customer relationships
Excellent multi-tasking and prioritization skills
Commercial awareness
Works constructively across multi-functions
Communicates clearly and appropriately with customers, employees and senior management
Capable people leader
Analytical thinker
Actively seeks more effective, consistent and sustainable ways of working

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

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More about this job

Responsibilities

The Service Manager oversees regional operations and maintenance service delivery, acting as the primary interface for customers to ensure SLAs and financial targets are met. They are responsible for leading field service engineers, managing supplier relationships, and driving operational improvements across the customer portfolio.

Requirements

Candidates should have a degree or equivalent experience in service management, engineering, or a related field, along with demonstrable experience in managing customer-facing contracts. Proficiency in ITIL standards and strong leadership skills in a technical or service-critical industry are highly desirable.

Skills

Service management
Contract management
Operations management
People management
SLA management
KPI monitoring
Financial management
Field service coordination
Risk management
Supplier management
Project management
Operational improvement
Technical leadership
Resource planning
Commercial awareness

Benefits

Flexible working arrangements
Equal opportunities employer

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Operations & Maintenance
SLA
KPI
Field Service Engineers
Contract Management
ITIL
TL9000
X60-000
Railway Industry
Connectivity Solutions
Fleet Management
Project Delivery
Financial Performance
Risk Registers
Resource Planning
Commercial Awareness
Operational Readiness
Service Delivery
Logistics
Subcontractor Management
Business Development
Bid Support
Telecommunications
Digital Systems
Critical Infrastructure
Hybrid Role
Performance Reporting
Change Management

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