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Added 14 mins ago
UI
Parts Handler - Part Time
UAP Inc.
Mississauga, ON
- $19.25 to $20.45 CAD / hour
- Part-time
Are you customer-focused, organized, and looking for a hands-on role in the automotive industry? We are seeking a Retail Parts & Warehouse Associate to support our customers and operations…
Added 14 mins ago
PC
Deli Production Team Member
Pilot Company
Fort Erie, ON · Ft. Erie, Ontario
- Part-time
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the…
Added 14 mins ago
PC
Janitorial Maintenance
Pilot Company
Fort Erie, ON · Ft. Erie, Ontario
- Part-time
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the…
Added 14 mins ago
PC
Cashier
Pilot Company
Fort Erie, ON · Ft. Erie, Ontario
- Part-time
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the…
Added 14 mins ago
PC
Financial Solutions Specialist
PenFinancial Credit Union
Welland, ON
- Full-time
Provide exceptional brand experiences for our members or a prospecting Member by delivering value-added service to members including loans, mortgages, registered and non-registered…
Added 14 mins ago
A
Fairmont Gold Supervisor - Luxury Front Desk (Full Time)
AccorHotel
Edmonton, AB
- $42,500 to $63,800 CAD / year
- Full-time
…Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to…
Added 14 mins ago
Machine Operator
Giesecke+Devrient
Dorval, QC
Fournir un service rapide et fiable aux clients internes
Added 14 mins ago
DG
Account Director
Dexterra Group
Vancouver, BC
- Full-time
…far-reaching presence across North America with hundreds of full-time and part-time opportunities available at any given time. We strive to provide our employees with more than just a job -…
Added 14 mins ago
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Account Director
Dexterra
Vancouver, BC
- Full-time
…far-reaching presence across North America with hundreds of full-time and part-time opportunities available at any given time. We strive to provide our employees with more than just a job -…
Added 14 mins ago
MC
COORD Group Fitness (Part Time)
MNP Community & Sport Centre
Calgary, AB
- Part-time
Role: As an integral part of the Fitness team, the Group Fitness Coordinator position is responsible for providing operational support and leadership for our talented team of Group Fitness…
Added 14 mins ago
B
Patient Services Specialist - Part time
BonLook
London, ON
- Part-time
This position is a part-time role working 20-29 hours per week. Our clinic is open Monday to Saturday.
Added 14 mins ago
BR
Game Day Operator (Vancouver)
Brodie Rec League
Burnaby, BC · Richmond, BC · Vancouver, BC
- $18.25 CAD / hour
- Part-time
…Whatever the seat, the job is the same: every game accurate, on time and on stream, and every athlete leaving feeling the night was built for…
Added 14 mins ago
Bartender, Part Time
MAPLE LEAF LOUNGE
Richmond, BC
Energetic, friendly, love to smile, outgoing and dedicated to outstanding customer service.
Added 14 mins ago
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Barista, Part Time & Full Time
Havergal
Lethbridge, AB
- Full-time
- Part-time
Strong interpersonal skills and ability to work as part of a team
Added 14 mins ago
ML
Food Service Lead - Full Time
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
Effective and timely communication with both guests and food service associates to ensure success, including providing exceptional customer service
Added 14 mins ago
MD
z/OS Systems Programmer - ITS3 or ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and…
Added 14 mins ago
BT
Administrative Assistant
Baker Tilly Canada
Rocky Mountain House, AB
- Full-time
Be part of something bigger. Build with us today - Now, for tomorrow.
Added 14 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Duncan, BC
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world's leading brands…
Added 14 mins ago
MD
Accounts Receivable Lead / Accounting Officer Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Experience working with accounting, financial, or Customer Relationship Management (CRM) systems and the ability to analyze, reconcile, and interpret financial data.
Added 14 mins ago
MD
Senior Power Platform Developer - Information Technology Spec 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…Least 50% [or More Or Less If Space Limitations Remain] Of The Time, With Limited Telework Available. Telework Eligibility Depends On…
Added 14 mins ago
IC
Community Engagement Coordinator
ImmUnity Canada
Victoria, BC
- Full-time
Full-time, permanent (hybrid/remote options available)
Added 14 mins ago
S
Intermediate Application Architect
StafinGo
AB · Edmonton, AB
- $50 to $70 CAD / hour
- Contract
Deliver applications programming and analysis tasks as part of a system development process as well as provide application support, maintenance and enhancements. A System Analyst applies a…
Added 14 mins ago
JI
TI / IT - Architecte principal des applications et développeur principal / Senior Applications Architect & Lead Developer
JAM Industries
Baie-D'Urfé, QC
- Full-time
…fidèle à notre mission première d’offrir UNIQUEMENT le meilleur service à la clientèle…
Added 14 mins ago
AC
System Support Specialist (AI and Automation)
ALT Consulting
Ottawa, ON
- Full-time
We're looking for a System Support Specialist who is passionate about technology, comfortable working with clients, and already using AI tools as part of their everyday work.
Added 14 mins ago
GT
Scrum Master
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $70 to $85 CAD / hour
- Contract
…Scrum Master will lead 2 to 3 scrum teams (8 to 10 people) as part of a value creation plan for…

ALT Consulting

System Support Specialist (AI and Automation)

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: 3+ years of IT support, systems administration, or related experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

To learn more about our company visit https://www.altconsulting.com/

Location: Ottawa, Ontario

About the Opportunity

We're looking for a System Support Specialist who is passionate about technology, comfortable working with clients, and already using AI tools as part of their everyday work.

This isn't just a traditional IT support position. We're looking for someone who can solve technical problems, learn new systems quickly, and find better ways to get work done through AI, automation, and modern cloud technologies.

You'll work alongside our consulting and technical teams to support law firms across North America and help them get more value from their technology.

About ALT Consulting

ALT Consulting is a Canadian-based technology consulting and managed IT services firm with operations in Canada and the United States.

We specialize in helping law firms using Clio and Microsoft 365 improve how they work. We act as their technology department, providing ongoing IT support, cybersecurity, and strategic technology consulting.

Our work goes beyond keeping systems running. We help firms improve their operations by connecting software, automating processes, introducing AI, and making better use of the technology they already own.

We're actively embracing AI and automation in how we operate internally and deliver services to our clients. We're looking for people who share that mindset and want to help shape the next generation of technology services.

About the Role

As a System Support Specialist, you'll be responsible for supporting our clients' technology environments, resolving technical issues, and assisting with the implementation of new systems and solutions.

Your typical day may involve troubleshooting Microsoft 365, configuring devices, resolving client support requests, or assisting with a technology implementation.

You'll also spend time researching new technologies, evaluating AI tools, building automations, improving documentation, and finding ways to make our team and clients more effective.

We expect our team members to use AI as a regular part of their work, whether that's troubleshooting complex issues, writing scripts, conducting research, developing documentation, or exploring new solutions.

You'll have opportunities to collaborate with senior consultants, participate in client projects, and gain experience in cloud technologies, cybersecurity, legal technology, and AI-driven business improvements.

Responsibilities

Technical Support & Client Services

Provide technical support to clients across Microsoft 365, Windows, macOS, and cloud-based applications.
Troubleshoot hardware, software, networking, and user access issues.
Configure, deploy, and maintain computers, applications, and cloud services.
Support client onboarding, system migrations, and technology implementations.
Communicate clearly with clients and provide a positive support experience.

AI, Automation & Continuous Improvement

Use AI tools to accelerate troubleshooting, research, documentation, and technical problem-solving.
Identify repetitive tasks and opportunities to improve or automate existing processes.
Research, evaluate, and experiment with emerging AI tools and technologies.
Assist in developing scripts, workflows, automations, and AI-enabled solutions.
Help improve internal knowledge management and technical documentation.
Share discoveries and practical applications of new technologies with the team.
Apply appropriate security and confidentiality practices when working with AI.

Projects & Collaboration

Work with consultants and project managers to implement new client solutions.
Assist with Microsoft 365, cybersecurity, and legal technology projects.
Perform technical research, testing, configuration, and documentation.
Collaborate with teammates to resolve complex issues and develop practical solutions.
Participate in client meetings, technical assessments, and project updates as needed.

About You

We're looking for someone who is naturally curious, resourceful, and genuinely interested in technology.

AI fluency is particularly important to us.

You don't just know what ChatGPT is. You've spent meaningful time working with AI tools, understand their capabilities and limitations, and have developed your own ways of using them to solve problems.

You should be able to demonstrate:

Regular, hands-on experience with tools such as Claude, ChatGPT, Microsoft Copilot, or similar AI platforms.
Practical examples of using AI to solve technical problems, conduct research, write code or scripts, build workflows, or improve productivity.
An understanding of how to work effectively with AI, evaluate its outputs, and recognize when human verification is necessary.
An interest in experimenting with AI agents, automation platforms, and emerging technologies.
The ability to independently research unfamiliar technologies and turn what you learn into practical results.

You should also have:

Strong troubleshooting and technical problem-solving skills.
Experience supporting Windows computers and Microsoft 365 environments.
The ability to communicate professionally in English.
Strong written communication and documentation skills.
The ability to work independently and take ownership of problems.
A genuine interest in learning and continuously improving.
Patience and empathy when working with clients.
A valid driver's licence and access to transportation for occasional client visits.

A college diploma, university degree in an IT-related field, or equivalent practical experience is welcome. We place particular value on demonstrated ability, initiative, and a willingness to learn.

The Following Would Be An Asset

3+ years of IT support, systems administration, or related experience.
Microsoft 365 administration, Entra ID, Intune, Defender, and Exchange Online.
PowerShell, Python, APIs, or other scripting experience.
Experience with automation platforms such as Power Automate, n8n, Make, or Zapier.
Experience using AI coding assistants, building AI agents, or integrating AI into existing workflows.
Familiarity with Clio or other legal practice management applications.
Experience with endpoint management, cybersecurity, networking, and cloud infrastructure.
Experience working in an MSP or IT consulting environment.

Growth Opportunities

As you develop your skills, you'll have opportunities to take on greater responsibilities and specialize in areas such as cloud systems, cybersecurity, legal technology consulting, AI automation, or technology leadership.

We value people who take initiative, challenge existing ways of working, and bring new ideas to the team.

How to Apply

We'd love to learn about your technical experience, but we're especially interested in how you're already using AI.

When applying, tell us about one or two practical ways you've used AI tools to solve a problem, improve a process, build something, or make your work more effective. Include which tools you used and what you accomplished.

Apply through our website:

https://www.altconsulting.ca/system-support-specialist-ottawa-on

Apply About employer

More about this job

Responsibilities

Provide technical support to clients using Microsoft 365, Windows, macOS, and cloud applications, including troubleshooting issues, configuring devices and services, and assisting with onboarding and implementations. Use AI and automation to improve troubleshooting, research, documentation, and workflows while collaborating on client projects and sharing practical technology improvements with the team.

Requirements

Candidates should have hands-on experience using AI tools, strong technical troubleshooting skills, experience supporting Windows and Microsoft 365, and professional English communication and documentation skills. The role also calls for independence, curiosity, client empathy, and a valid driver's licence with transportation; an IT-related diploma or degree or equivalent practical experience is welcome.

Skills

Technical Support
Troubleshooting
Microsoft 365
Windows
macOS
Artificial Intelligence
Automation
Client Communication
Technical Documentation
PowerShell
Python
Scripting
Cloud Technologies
Cybersecurity
Microsoft Entra ID
Intune

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Windows
macOS
Clio
ChatGPT
Claude
Microsoft Copilot
Entra ID
Intune
Microsoft Defender
Exchange Online
PowerShell
Python
APIs
Power Automate
n8n
Make
Zapier
AI Agents
Artificial Intelligence
Automation
Cloud Infrastructure
Cybersecurity
Endpoint Management
Networking
Legal Technology
Managed IT Services
System Migrations
Technical Documentation
Workflow Development

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