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Added 11 mins ago
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Senior Manager
Ashling
Toronto, ON
- $125,000 to $140,000 CAD / year
- Full-time
As a Senior Manager, you will lead multiple project teams and workstreams within complex client engagements. You’ll be accountable for successful delivery, client value, project quality,…
Added 11 mins ago
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Staff / Principal Embedded Systems Engineer
Nexia
MB · Manitoba, Canada
- Full-time
This is a senior, hands-on engineering position with genuine influence over technical strategy, system architecture and future product development.
Added 12 mins ago
RI
Senior APIC Developer / API Gateway Platform Engineer
Raas Infotek
Toronto, ON · Scarborough, ON
- Contract
Job Title : Senior APIC Developer / API Gateway Platform Engineer
Added 12 mins ago
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Senior Technology Specialist, Integration
Equitable
Waterloo, ON
- $85,000 to $110,000 CAD / year
- Full-time
The Senior Technology Specialist, Integration will be accountable for the solutioning of the API Management components, will manage APIM service instances and create the APIs, operations,…
Added 12 mins ago
Fraud Analyst
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Langley (District), BC · Langley, BC
…relevant knowledge, and escalates material issues requiring senior or management…
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E
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Toronto, ON
- Full-time
As Senior Manager, Strategic Initiatives - Salvage, you will lead business planning and operational execution for priority global Salvage initiatives. You will translate strategic…
Added 12 mins ago
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Senior Associate, Investor Services
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Mississauga, ON · Toronto, ON
- Full-time
Added 12 mins ago
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Sales Consultant
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Hamilton, ON
- Full-time
Experience in a senior living or service-focused environment is an asset
Added 27 mins ago
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Manager, Collateral Management
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Remote, Canada
- $116,000 to $145,000 CAD / year
- Full-time
- Remote
As the Manager, Collateral Management, you will report to the Senior Manager of Cash & Collateral Management and will be responsible for collaborating with a number of stakeholders to…
Added 27 mins ago
Senior Marketing Research Analyst
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Mississauga, ON
Added 29 mins ago
TT
Director, Intergovernmental Relations (13954)
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Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
Provide strategic advice to senior leadership on public policy, legislative, regulatory, governance, and stakeholder issues.
Added 29 mins ago
SS
Tech Lead / Architecte - Marché de Capitaux / Development Lead / Architect – Capital Market
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Montreal, QC
- Contract
Added 29 mins ago
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Product Owner
Experis
Montreal, QC
- $90 to $100 CAD / hour
- Contract
Seeking Senior Product Owner with a strong background in data driven products and experience within the airline industry to support a Cargo Management System (CMS) project. The ideal…
Added 29 mins ago
TT
Director, City and Agency Relations (13895)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
Reporting to senior executive leadership, this role will lead the TTC’s relationship with the City of Toronto, City divisions, agencies, boards, and corporations,
Added 29 mins ago
3S
Transportation Supervisor
3 Step Recruitment Inc.
Burlington, ON
- Full-time
Maintain regular communication with branch managers, senior leadership, and internal stakeholders.
Added 29 mins ago
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Client Partner - Retail, Vancouver
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- Full-time
Senior Principal- Maintain a 60% individual utilization target
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District Energy System Mechanical Team Lead
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Victoria, BC
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…supportive environment dedicated to recognizing and developing senior level…
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District Energy Project Engineer
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Burnaby, BC
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Added 29 mins ago
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Content Marketing Manager, B2B Marketing (Bangkok Based, relocation provided)
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Montreal, QC
- Full-time
You will work closely with senior leaders and cross-functional teams across Marketing, Product, Sales, and Strategy to uncover compelling stories, translate complex business insights into…
Added 29 mins ago
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Analyst/ Senior Analyst, Pricing Optimization (Bangkok Based, relocation provided)
Agoda
Montreal, QC
- Full-time
Added 29 mins ago
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Analyst/ Senior Analyst, Pricing Marketing (Bangkok Based, relocation provided)
Agoda
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Added 29 mins ago
GT
Business Analyst - Credit Cards Product Analytics & Insight
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Toronto, ON
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The Senior Manager, Credit Cards Analytics & Insights will be a leading contributor on the AI, Data and Analytics (AIDA) team supporting the Credit Cards business within Personal and…
Added 29 mins ago
T
Data Engineer - Databricks
Teqfocus
Toronto, ON
- Contract
…and the tolerance for failure is low. Our delivery model is senior-heavy by design. The same team that scopes an engagement ships it to production. There are no junior shadow teams, no…
Added 29 mins ago
Y
Marketing Events Specialist (B2B Lead Generation)
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
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Hands-on experience working with senior-level business leaders
Added 29 mins ago
S
Quality and Infrastructure, Co-op Web Developer
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Mississauga, ON
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ALT Consulting

System Support Specialist (AI and Automation)

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: 3+ years of IT support, systems administration, or related experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

To learn more about our company visit https://www.altconsulting.com/

Location: Ottawa, Ontario

About the Opportunity

We're looking for a System Support Specialist who is passionate about technology, comfortable working with clients, and already using AI tools as part of their everyday work.

This isn't just a traditional IT support position. We're looking for someone who can solve technical problems, learn new systems quickly, and find better ways to get work done through AI, automation, and modern cloud technologies.

You'll work alongside our consulting and technical teams to support law firms across North America and help them get more value from their technology.

About ALT Consulting

ALT Consulting is a Canadian-based technology consulting and managed IT services firm with operations in Canada and the United States.

We specialize in helping law firms using Clio and Microsoft 365 improve how they work. We act as their technology department, providing ongoing IT support, cybersecurity, and strategic technology consulting.

Our work goes beyond keeping systems running. We help firms improve their operations by connecting software, automating processes, introducing AI, and making better use of the technology they already own.

We're actively embracing AI and automation in how we operate internally and deliver services to our clients. We're looking for people who share that mindset and want to help shape the next generation of technology services.

About the Role

As a System Support Specialist, you'll be responsible for supporting our clients' technology environments, resolving technical issues, and assisting with the implementation of new systems and solutions.

Your typical day may involve troubleshooting Microsoft 365, configuring devices, resolving client support requests, or assisting with a technology implementation.

You'll also spend time researching new technologies, evaluating AI tools, building automations, improving documentation, and finding ways to make our team and clients more effective.

We expect our team members to use AI as a regular part of their work, whether that's troubleshooting complex issues, writing scripts, conducting research, developing documentation, or exploring new solutions.

You'll have opportunities to collaborate with senior consultants, participate in client projects, and gain experience in cloud technologies, cybersecurity, legal technology, and AI-driven business improvements.

Responsibilities

Technical Support & Client Services

Provide technical support to clients across Microsoft 365, Windows, macOS, and cloud-based applications.
Troubleshoot hardware, software, networking, and user access issues.
Configure, deploy, and maintain computers, applications, and cloud services.
Support client onboarding, system migrations, and technology implementations.
Communicate clearly with clients and provide a positive support experience.

AI, Automation & Continuous Improvement

Use AI tools to accelerate troubleshooting, research, documentation, and technical problem-solving.
Identify repetitive tasks and opportunities to improve or automate existing processes.
Research, evaluate, and experiment with emerging AI tools and technologies.
Assist in developing scripts, workflows, automations, and AI-enabled solutions.
Help improve internal knowledge management and technical documentation.
Share discoveries and practical applications of new technologies with the team.
Apply appropriate security and confidentiality practices when working with AI.

Projects & Collaboration

Work with consultants and project managers to implement new client solutions.
Assist with Microsoft 365, cybersecurity, and legal technology projects.
Perform technical research, testing, configuration, and documentation.
Collaborate with teammates to resolve complex issues and develop practical solutions.
Participate in client meetings, technical assessments, and project updates as needed.

About You

We're looking for someone who is naturally curious, resourceful, and genuinely interested in technology.

AI fluency is particularly important to us.

You don't just know what ChatGPT is. You've spent meaningful time working with AI tools, understand their capabilities and limitations, and have developed your own ways of using them to solve problems.

You should be able to demonstrate:

Regular, hands-on experience with tools such as Claude, ChatGPT, Microsoft Copilot, or similar AI platforms.
Practical examples of using AI to solve technical problems, conduct research, write code or scripts, build workflows, or improve productivity.
An understanding of how to work effectively with AI, evaluate its outputs, and recognize when human verification is necessary.
An interest in experimenting with AI agents, automation platforms, and emerging technologies.
The ability to independently research unfamiliar technologies and turn what you learn into practical results.

You should also have:

Strong troubleshooting and technical problem-solving skills.
Experience supporting Windows computers and Microsoft 365 environments.
The ability to communicate professionally in English.
Strong written communication and documentation skills.
The ability to work independently and take ownership of problems.
A genuine interest in learning and continuously improving.
Patience and empathy when working with clients.
A valid driver's licence and access to transportation for occasional client visits.

A college diploma, university degree in an IT-related field, or equivalent practical experience is welcome. We place particular value on demonstrated ability, initiative, and a willingness to learn.

The Following Would Be An Asset

3+ years of IT support, systems administration, or related experience.
Microsoft 365 administration, Entra ID, Intune, Defender, and Exchange Online.
PowerShell, Python, APIs, or other scripting experience.
Experience with automation platforms such as Power Automate, n8n, Make, or Zapier.
Experience using AI coding assistants, building AI agents, or integrating AI into existing workflows.
Familiarity with Clio or other legal practice management applications.
Experience with endpoint management, cybersecurity, networking, and cloud infrastructure.
Experience working in an MSP or IT consulting environment.

Growth Opportunities

As you develop your skills, you'll have opportunities to take on greater responsibilities and specialize in areas such as cloud systems, cybersecurity, legal technology consulting, AI automation, or technology leadership.

We value people who take initiative, challenge existing ways of working, and bring new ideas to the team.

How to Apply

We'd love to learn about your technical experience, but we're especially interested in how you're already using AI.

When applying, tell us about one or two practical ways you've used AI tools to solve a problem, improve a process, build something, or make your work more effective. Include which tools you used and what you accomplished.

Apply through our website:

https://www.altconsulting.ca/system-support-specialist-ottawa-on

Apply About employer

More about this job

Responsibilities

Provide technical support to clients using Microsoft 365, Windows, macOS, and cloud applications, including troubleshooting issues, configuring devices and services, and assisting with onboarding and implementations. Use AI and automation to improve troubleshooting, research, documentation, and workflows while collaborating on client projects and sharing practical technology improvements with the team.

Requirements

Candidates should have hands-on experience using AI tools, strong technical troubleshooting skills, experience supporting Windows and Microsoft 365, and professional English communication and documentation skills. The role also calls for independence, curiosity, client empathy, and a valid driver's licence with transportation; an IT-related diploma or degree or equivalent practical experience is welcome.

Skills

Technical Support
Troubleshooting
Microsoft 365
Windows
macOS
Artificial Intelligence
Automation
Client Communication
Technical Documentation
PowerShell
Python
Scripting
Cloud Technologies
Cybersecurity
Microsoft Entra ID
Intune

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Windows
macOS
Clio
ChatGPT
Claude
Microsoft Copilot
Entra ID
Intune
Microsoft Defender
Exchange Online
PowerShell
Python
APIs
Power Automate
n8n
Make
Zapier
AI Agents
Artificial Intelligence
Automation
Cloud Infrastructure
Cybersecurity
Endpoint Management
Networking
Legal Technology
Managed IT Services
System Migrations
Technical Documentation
Workflow Development

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