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OF
Corporate Development Representative - Advisor Acquisition & Growth
Optimize Financial Group
Toronto, ON
- Full-time
Experience: 3–7+ years in financial services wholesaling (external or senior internal), practice management consulting, dealer/custodial business development, or commercial/corporate…
Added just now
OI
Senior Procurement Specialist
OXARO Inc.
Ottawa, ON
- Contract
…procurement duties such as procurement planning, solicitation development, bid evaluation, contract award, contract administration, Task Authorizations and…
Added just now
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Fredericton, NB
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added just now
TG
Senior Structural Engineer
Tomlinson Group of Companies
Ottawa, ON
- Full-time
We are seeking a Senior Structural Engineer with a minimum of 8 years of professional experience in Ontario to lead structural projects and manage a team of engineers and EITs. This role…
Added just now
BT
Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
…relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added just now
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Moncton, NB
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added just now
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Ottawa, ON
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
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WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Hamilton, ON
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
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WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Halifax, NS
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
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QM
Administrative Assistant
Quantum Management Services Ltd.
Mississauga, ON
- $55,000 to $58,000 CAD / year
- Full-time
- Coordinate and prepare weekly, monthly, and quarterly reports for senior management.
Added just now
MR
Human Resources Director
Meridia Recruitment Solutions, a KBRS Company
Dartmouth, NS
- Full-time
…organization with nearly 500 employees and operations spanning marine services, ship supply, lubricants distribution, supply chain management, warehousing, transportation, and integrated…
Added just now
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Kitchener, ON
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added just now
BT
Canadian Tax Manager
Baker Tilly Canada
Dartmouth, NS
- Full-time
…relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
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WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Victoria, BC
- Full-time
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MG
Client Relationship Manager
Markets Group
Toronto, ON
- Full-time
…experiences that provide a platform for education, business development, and networking. With a track record of over 900 events in more than 30 countries, our forums present a unique…
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MI
Sr. Financial Analyst
Mondelēz International
Toronto, ON · Plant - East York, Canada
- Full-time
…potentially including Annual Contract planning/forecasting, target development, financial performance reporting/analysis, financial modeling and decision support for a focused scope within…
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ST
Category Manager, Laboratory, Facilities, and Services
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Court, Onsite
- Full-time
…department to drive strategic value and innovation. Reporting to the Senior Manager, the Category Manager, Equipment & Facilities Services leads sourcing and supplier management for…
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E
Associate Director, Health, Safety & Environment (Electricity Operations)
EPCOR
AB · Edmonton, Alberta
- Full-time
- Temporary
…operational risks, provide strategic guidance, and drive the development and implementation of programs, initiatives, and management systems that support safe, reliable, and efficient…
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Senior Business Intelligence Analyst – Commercial Strategy
Consumer Tech
Vancouver, BC · Ottawa, ON · Montreal, QC
- Full-time
…reporting. Our content empowers the world to use tech for personal development in all areas of life, and we seamlessly guide our readers toward the products and services that make their…
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Senior Projects Engineer
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We are looking for an experienced professional engineer to join Gibraltar Mine as Senior Projects Engineer, Technical Services. This role provides technical leadership and project…
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AVP, Tax Consulting
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Added 14 mins ago
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Occupational Therapist - Occupational Therapy Corporate
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Toronto, ON · Etobicoke, Ontario
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A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 14 mins ago
Senior Lead, Utilities & Energy Management
City of Mississauga
Mississauga, ON
…professionals in the management of BAS and renewable energy portfolio, development and implementation of energy management programs, and utilities budget in relation to all City-owned…
Added 14 mins ago
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Senior Relationship Manager, Commercial Financial Services
RBC
Brossard, QC · Montreal, QC
- Full-time
…deliver solutions specific for individual needs. This is a senior role in which your highly developed experience with financial analysis, credit, and client acquisition takes centre stage.…
Added 15 mins ago
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Senior Software Engineer, Analytics and Reporting Solutions ⭐
Achievers
Toronto, ON
- Full-time
Our Data Intelligence team builds backend services that turn data from our SaaS platform into high-value, actionable insights for our customers. We’re transforming the way data is used at…

ALT Consulting

System Support Specialist (AI and Automation)

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: 3+ years of IT support, systems administration, or related experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

To learn more about our company visit https://www.altconsulting.com/

Location: Ottawa, Ontario

About the Opportunity

We're looking for a System Support Specialist who is passionate about technology, comfortable working with clients, and already using AI tools as part of their everyday work.

This isn't just a traditional IT support position. We're looking for someone who can solve technical problems, learn new systems quickly, and find better ways to get work done through AI, automation, and modern cloud technologies.

You'll work alongside our consulting and technical teams to support law firms across North America and help them get more value from their technology.

About ALT Consulting

ALT Consulting is a Canadian-based technology consulting and managed IT services firm with operations in Canada and the United States.

We specialize in helping law firms using Clio and Microsoft 365 improve how they work. We act as their technology department, providing ongoing IT support, cybersecurity, and strategic technology consulting.

Our work goes beyond keeping systems running. We help firms improve their operations by connecting software, automating processes, introducing AI, and making better use of the technology they already own.

We're actively embracing AI and automation in how we operate internally and deliver services to our clients. We're looking for people who share that mindset and want to help shape the next generation of technology services.

About the Role

As a System Support Specialist, you'll be responsible for supporting our clients' technology environments, resolving technical issues, and assisting with the implementation of new systems and solutions.

Your typical day may involve troubleshooting Microsoft 365, configuring devices, resolving client support requests, or assisting with a technology implementation.

You'll also spend time researching new technologies, evaluating AI tools, building automations, improving documentation, and finding ways to make our team and clients more effective.

We expect our team members to use AI as a regular part of their work, whether that's troubleshooting complex issues, writing scripts, conducting research, developing documentation, or exploring new solutions.

You'll have opportunities to collaborate with senior consultants, participate in client projects, and gain experience in cloud technologies, cybersecurity, legal technology, and AI-driven business improvements.

Responsibilities

Technical Support & Client Services

Provide technical support to clients across Microsoft 365, Windows, macOS, and cloud-based applications.
Troubleshoot hardware, software, networking, and user access issues.
Configure, deploy, and maintain computers, applications, and cloud services.
Support client onboarding, system migrations, and technology implementations.
Communicate clearly with clients and provide a positive support experience.

AI, Automation & Continuous Improvement

Use AI tools to accelerate troubleshooting, research, documentation, and technical problem-solving.
Identify repetitive tasks and opportunities to improve or automate existing processes.
Research, evaluate, and experiment with emerging AI tools and technologies.
Assist in developing scripts, workflows, automations, and AI-enabled solutions.
Help improve internal knowledge management and technical documentation.
Share discoveries and practical applications of new technologies with the team.
Apply appropriate security and confidentiality practices when working with AI.

Projects & Collaboration

Work with consultants and project managers to implement new client solutions.
Assist with Microsoft 365, cybersecurity, and legal technology projects.
Perform technical research, testing, configuration, and documentation.
Collaborate with teammates to resolve complex issues and develop practical solutions.
Participate in client meetings, technical assessments, and project updates as needed.

About You

We're looking for someone who is naturally curious, resourceful, and genuinely interested in technology.

AI fluency is particularly important to us.

You don't just know what ChatGPT is. You've spent meaningful time working with AI tools, understand their capabilities and limitations, and have developed your own ways of using them to solve problems.

You should be able to demonstrate:

Regular, hands-on experience with tools such as Claude, ChatGPT, Microsoft Copilot, or similar AI platforms.
Practical examples of using AI to solve technical problems, conduct research, write code or scripts, build workflows, or improve productivity.
An understanding of how to work effectively with AI, evaluate its outputs, and recognize when human verification is necessary.
An interest in experimenting with AI agents, automation platforms, and emerging technologies.
The ability to independently research unfamiliar technologies and turn what you learn into practical results.

You should also have:

Strong troubleshooting and technical problem-solving skills.
Experience supporting Windows computers and Microsoft 365 environments.
The ability to communicate professionally in English.
Strong written communication and documentation skills.
The ability to work independently and take ownership of problems.
A genuine interest in learning and continuously improving.
Patience and empathy when working with clients.
A valid driver's licence and access to transportation for occasional client visits.

A college diploma, university degree in an IT-related field, or equivalent practical experience is welcome. We place particular value on demonstrated ability, initiative, and a willingness to learn.

The Following Would Be An Asset

3+ years of IT support, systems administration, or related experience.
Microsoft 365 administration, Entra ID, Intune, Defender, and Exchange Online.
PowerShell, Python, APIs, or other scripting experience.
Experience with automation platforms such as Power Automate, n8n, Make, or Zapier.
Experience using AI coding assistants, building AI agents, or integrating AI into existing workflows.
Familiarity with Clio or other legal practice management applications.
Experience with endpoint management, cybersecurity, networking, and cloud infrastructure.
Experience working in an MSP or IT consulting environment.

Growth Opportunities

As you develop your skills, you'll have opportunities to take on greater responsibilities and specialize in areas such as cloud systems, cybersecurity, legal technology consulting, AI automation, or technology leadership.

We value people who take initiative, challenge existing ways of working, and bring new ideas to the team.

How to Apply

We'd love to learn about your technical experience, but we're especially interested in how you're already using AI.

When applying, tell us about one or two practical ways you've used AI tools to solve a problem, improve a process, build something, or make your work more effective. Include which tools you used and what you accomplished.

Apply through our website:

https://www.altconsulting.ca/system-support-specialist-ottawa-on

Apply About employer

More about this job

Responsibilities

Provide technical support to clients using Microsoft 365, Windows, macOS, and cloud applications, including troubleshooting issues, configuring devices and services, and assisting with onboarding and implementations. Use AI and automation to improve troubleshooting, research, documentation, and workflows while collaborating on client projects and sharing practical technology improvements with the team.

Requirements

Candidates should have hands-on experience using AI tools, strong technical troubleshooting skills, experience supporting Windows and Microsoft 365, and professional English communication and documentation skills. The role also calls for independence, curiosity, client empathy, and a valid driver's licence with transportation; an IT-related diploma or degree or equivalent practical experience is welcome.

Skills

Technical Support
Troubleshooting
Microsoft 365
Windows
macOS
Artificial Intelligence
Automation
Client Communication
Technical Documentation
PowerShell
Python
Scripting
Cloud Technologies
Cybersecurity
Microsoft Entra ID
Intune

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Windows
macOS
Clio
ChatGPT
Claude
Microsoft Copilot
Entra ID
Intune
Microsoft Defender
Exchange Online
PowerShell
Python
APIs
Power Automate
n8n
Make
Zapier
AI Agents
Artificial Intelligence
Automation
Cloud Infrastructure
Cybersecurity
Endpoint Management
Networking
Legal Technology
Managed IT Services
System Migrations
Technical Documentation
Workflow Development

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