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Added 11 mins ago
CT
Compliance & Security Specialist
Canadian Tire Corporation
Oakville, ON
- Full-time
The Compliance & Security Specialist supports the Information & Cyber Security Governance team by conducting cybersecurity risk assessments, overseeing vulnerability remediation, validating…
Added 26 mins ago
KH
Health Navigator
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Toronto, ON
- Part-time
Provide professional development through reading current literature and attending relevant workshops.
Added 26 mins ago
BT
Accounting Technician
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Flin Flon, MB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 26 mins ago
R
Specialist, Automation Systems
Ricoh
Canada
- Part-time
As a specialist, provides 2nd level technical support to other technicians.
Added 41 mins ago
MG
TMW SYSTEMS ANALYST & BUSINESS PROCESS SPECIALIST
Manitoulin Group of Companies
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
…bridge between daily transportation business processes and TMW software…
Added 41 mins ago
H
Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
This employer is a high-growth software company providing a comprehensive practice management platform for health and wellness clinics. They are seeking a dedicated professional to join…
Added 41 mins ago
MD
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Saint-Paul, NB · St.-Paul, NB
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Added 41 mins ago
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Senior Power Platform Developer - Information Technology Spec 3
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Saint-Paul, NB · St.-Paul, NB
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As a senior and specialized technical resource, this position promotes consistent Power Platform software engineering standards and guidance for development across the agency as set by the…
Added 41 mins ago
PE
WebMethods Administrator
Pragma Edge Inc
Canada
- Full-time
We are looking for an experienced WebMethods Platform Administrator / Middleware Infrastructure Specialist to manage, administer, maintain, and optimize our enterprise WebMethods…
Added 41 mins ago
MI
Vulnerability/Application Engineer 7+ years of experience
Maarut Inc
Quebec, QC
- Contract
Java and Ruby software development, including secure development practices
Added 41 mins ago
AC
System Support Specialist (AI and Automation)
ALT Consulting
Ottawa, ON
- Full-time
We're looking for a System Support Specialist who is passionate about technology, comfortable working with clients, and already using AI tools as part of their everyday work.
Added 56 mins ago
Quality Specialist
Intertape Polymer Group (IPG)
Truro, NS
Position Purpose: The QA Specialist is responsible for driving operational excellence and ensuring product and process quality across the site. This role integrates continuous improvement…
Added 56 mins ago
CC
RQ11674 - Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
· The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components. The tester will work…
Added 56 mins ago
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Senior Systems Administrator
GlassHouse Systems
Toronto, ON
- Full-time
Maintain and audit software, hardware, and infrastructure asset inventories within the IT Asset Management platform.
Added 1 hour ago
SW
Marketing Specialist
Search Wizards
Ottawa, ON
- $70,000 CAD / year
- Full-time
Start your journey with us today and take the first step towards a challenging and fulfilling career where opportunities for growth and professional development are endless.
Added 1 hour ago
Senior DevOps & Python Platform Engineering Specialist
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10+ years of experience in software engineering, application development, or DevOps roles.
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- Full-time
…electrical, and traffic-related designs, with particular attention to specialist architectural and building-envelope systems such as curtain walls, ETFE assemblies, long-span roofs,…
Added 1 hour ago
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- Full-time
As part of the AJISS Engineering team, the primary role of the Mechanical Specialist, based in Victoria, BC, is responsible for engineering support and technical oversight of various Marine…
Added 1 hour ago
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Vendor Liaison/Acquisition Management Spec
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…by providing benefits, support resources, and training and development…
Added 2 hours ago
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High Prairie, AB
- Full-time
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Added 2 hours ago
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Montreal, QC
- Full-time
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Added 2 hours ago
L
Senior Specialist - Software Engineering
LTM
ON · Ontario, Canada
- $81,325 to $110,000 CAD / year
- Full-time
Seeking a Senior Specialist with 7 to 11 years of experience in UiPath RPA to design develop and implement scalable automation solutions within the Automation UiPath family
Added 2 hours ago
JI
Application Specialist, ITSM
J.D. Irving, Limited
Saint John, NB
- Full-time
The Application Specialist for ITSM is responsible to support and maintain the organizations ITSM capabilities and the ServiceNow platform. You will be a key contact for technical…
Added 3 hours ago
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Montreal, QC
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Coordinate benefit review projects with the involved parties (i.e. client local office and HQ, Mercer international consultant, local Mercer specialist, etc.)

ALT Consulting

System Support Specialist (AI and Automation)

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: 3+ years of IT support, systems administration, or related experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

To learn more about our company visit https://www.altconsulting.com/

Location: Ottawa, Ontario

About the Opportunity

We're looking for a System Support Specialist who is passionate about technology, comfortable working with clients, and already using AI tools as part of their everyday work.

This isn't just a traditional IT support position. We're looking for someone who can solve technical problems, learn new systems quickly, and find better ways to get work done through AI, automation, and modern cloud technologies.

You'll work alongside our consulting and technical teams to support law firms across North America and help them get more value from their technology.

About ALT Consulting

ALT Consulting is a Canadian-based technology consulting and managed IT services firm with operations in Canada and the United States.

We specialize in helping law firms using Clio and Microsoft 365 improve how they work. We act as their technology department, providing ongoing IT support, cybersecurity, and strategic technology consulting.

Our work goes beyond keeping systems running. We help firms improve their operations by connecting software, automating processes, introducing AI, and making better use of the technology they already own.

We're actively embracing AI and automation in how we operate internally and deliver services to our clients. We're looking for people who share that mindset and want to help shape the next generation of technology services.

About the Role

As a System Support Specialist, you'll be responsible for supporting our clients' technology environments, resolving technical issues, and assisting with the implementation of new systems and solutions.

Your typical day may involve troubleshooting Microsoft 365, configuring devices, resolving client support requests, or assisting with a technology implementation.

You'll also spend time researching new technologies, evaluating AI tools, building automations, improving documentation, and finding ways to make our team and clients more effective.

We expect our team members to use AI as a regular part of their work, whether that's troubleshooting complex issues, writing scripts, conducting research, developing documentation, or exploring new solutions.

You'll have opportunities to collaborate with senior consultants, participate in client projects, and gain experience in cloud technologies, cybersecurity, legal technology, and AI-driven business improvements.

Responsibilities

Technical Support & Client Services

Provide technical support to clients across Microsoft 365, Windows, macOS, and cloud-based applications.
Troubleshoot hardware, software, networking, and user access issues.
Configure, deploy, and maintain computers, applications, and cloud services.
Support client onboarding, system migrations, and technology implementations.
Communicate clearly with clients and provide a positive support experience.

AI, Automation & Continuous Improvement

Use AI tools to accelerate troubleshooting, research, documentation, and technical problem-solving.
Identify repetitive tasks and opportunities to improve or automate existing processes.
Research, evaluate, and experiment with emerging AI tools and technologies.
Assist in developing scripts, workflows, automations, and AI-enabled solutions.
Help improve internal knowledge management and technical documentation.
Share discoveries and practical applications of new technologies with the team.
Apply appropriate security and confidentiality practices when working with AI.

Projects & Collaboration

Work with consultants and project managers to implement new client solutions.
Assist with Microsoft 365, cybersecurity, and legal technology projects.
Perform technical research, testing, configuration, and documentation.
Collaborate with teammates to resolve complex issues and develop practical solutions.
Participate in client meetings, technical assessments, and project updates as needed.

About You

We're looking for someone who is naturally curious, resourceful, and genuinely interested in technology.

AI fluency is particularly important to us.

You don't just know what ChatGPT is. You've spent meaningful time working with AI tools, understand their capabilities and limitations, and have developed your own ways of using them to solve problems.

You should be able to demonstrate:

Regular, hands-on experience with tools such as Claude, ChatGPT, Microsoft Copilot, or similar AI platforms.
Practical examples of using AI to solve technical problems, conduct research, write code or scripts, build workflows, or improve productivity.
An understanding of how to work effectively with AI, evaluate its outputs, and recognize when human verification is necessary.
An interest in experimenting with AI agents, automation platforms, and emerging technologies.
The ability to independently research unfamiliar technologies and turn what you learn into practical results.

You should also have:

Strong troubleshooting and technical problem-solving skills.
Experience supporting Windows computers and Microsoft 365 environments.
The ability to communicate professionally in English.
Strong written communication and documentation skills.
The ability to work independently and take ownership of problems.
A genuine interest in learning and continuously improving.
Patience and empathy when working with clients.
A valid driver's licence and access to transportation for occasional client visits.

A college diploma, university degree in an IT-related field, or equivalent practical experience is welcome. We place particular value on demonstrated ability, initiative, and a willingness to learn.

The Following Would Be An Asset

3+ years of IT support, systems administration, or related experience.
Microsoft 365 administration, Entra ID, Intune, Defender, and Exchange Online.
PowerShell, Python, APIs, or other scripting experience.
Experience with automation platforms such as Power Automate, n8n, Make, or Zapier.
Experience using AI coding assistants, building AI agents, or integrating AI into existing workflows.
Familiarity with Clio or other legal practice management applications.
Experience with endpoint management, cybersecurity, networking, and cloud infrastructure.
Experience working in an MSP or IT consulting environment.

Growth Opportunities

As you develop your skills, you'll have opportunities to take on greater responsibilities and specialize in areas such as cloud systems, cybersecurity, legal technology consulting, AI automation, or technology leadership.

We value people who take initiative, challenge existing ways of working, and bring new ideas to the team.

How to Apply

We'd love to learn about your technical experience, but we're especially interested in how you're already using AI.

When applying, tell us about one or two practical ways you've used AI tools to solve a problem, improve a process, build something, or make your work more effective. Include which tools you used and what you accomplished.

Apply through our website:

https://www.altconsulting.ca/system-support-specialist-ottawa-on

Apply About employer

More about this job

Responsibilities

Provide technical support to clients using Microsoft 365, Windows, macOS, and cloud applications, including troubleshooting issues, configuring devices and services, and assisting with onboarding and implementations. Use AI and automation to improve troubleshooting, research, documentation, and workflows while collaborating on client projects and sharing practical technology improvements with the team.

Requirements

Candidates should have hands-on experience using AI tools, strong technical troubleshooting skills, experience supporting Windows and Microsoft 365, and professional English communication and documentation skills. The role also calls for independence, curiosity, client empathy, and a valid driver's licence with transportation; an IT-related diploma or degree or equivalent practical experience is welcome.

Skills

Technical Support
Troubleshooting
Microsoft 365
Windows
macOS
Artificial Intelligence
Automation
Client Communication
Technical Documentation
PowerShell
Python
Scripting
Cloud Technologies
Cybersecurity
Microsoft Entra ID
Intune

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Windows
macOS
Clio
ChatGPT
Claude
Microsoft Copilot
Entra ID
Intune
Microsoft Defender
Exchange Online
PowerShell
Python
APIs
Power Automate
n8n
Make
Zapier
AI Agents
Artificial Intelligence
Automation
Cloud Infrastructure
Cybersecurity
Endpoint Management
Networking
Legal Technology
Managed IT Services
System Migrations
Technical Documentation
Workflow Development

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