System Support Specialist
- Ottawa, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 1-2 year of related work experience
- Posting language
- English
- Posted
Original job description
Careers
System Support Specialist
ALT Technical is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.
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Location
Ottawa, Ontario
Working Time
Full Time
Level
Intermediate
CareersApply Now
Overview
As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to end-users, implementing system upgrades and patches, and maintaining documentation. System Support Specialists play a critical role in maintaining the efficiency and reliability of IT infrastructure, contributing to the overall success of the organization.
Responsibilities
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Business IT Support
CyberSecurity
Managed Network
Managed Communications
Managed IT Services
Linux Consulting
Apple and Mac Consulting
Custom Application Development
Database Development
Public Cloud Hosting
Private Hosting Servers
Secure Offsite Storage
Hosting Services
Contact
Locations
About Us
Careers
System Support Specialist
ALT Technical is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.
Apply Now
Location
Ottawa, Ontario
Working Time
Full Time
Level
Intermediate
CareersApply Now
Overview
As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to end-users, implementing system upgrades and patches, and maintaining documentation. System Support Specialists play a critical role in maintaining the efficiency and reliability of IT infrastructure, contributing to the overall success of the organization.
Responsibilities
- Respond to monitoring alerts and customer initiated tickets
- Troubleshoot and find resolutions to complex technical problems
- Escalate all Critical/High issues to designate support team within SLA guidelines
- Document, track and monitor the problem to ensure timely resolution
- Demonstrate an excellent Customer Service Skills and Attitude
- Provide reliable technical support
- Monitor internal platforms utilizing monitoring tools
- Strictly manage assigned schedules such as maintenance window
- Consistently access and read all NOC communications including shift email, incident tickets, installation information and technical documentation to keep updated on operational activities
- Ensure all test environments and production servers are operational within the specifications set forth by the owner department and/or service level agreement
- Consistently follow documented procedures and guidelines related to monitoring systems and platforms
- Understand how systems and platforms operate and interact
- Interface with users, other teams and service providers to resolve problems, perform day to day operational tasks
- Maintain equipment inventory records and infrastructure topology documentation
- Occasionally required to perform shift work and/or may be required for on-call coverage and/or after-hours support
- Good knowledge with Networking equipment (configuration, troubleshooting, maintenance)
- Knowledge of Windows systems
- Self-motivated, proactive, able to work under stressful conditions Ability to multitask and prioritize
- Good communication skills (English) and capacity to work in a team environment
- 1-2 year of related work experience
- Knowledge of Windows Server technologies
- Experience with database systems
Apply Now
Business IT Support
- Infrastructure IT Support
- CyberSecurity
- Managed Network
- Managed Communications
- Managed IT Services
- Linux Consulting
- Apple and Mac Consulting
- Custom Application Development
- Database Development
- Public Cloud Hosting
- Private Hosting Servers
- Secure Offsite Storage
- Hosting Services
- Contact
- Locations
- About Us
- Careers
CyberSecurity
Managed Network
Managed Communications
Managed IT Services
Linux Consulting
Apple and Mac Consulting
Custom Application Development
Database Development
Public Cloud Hosting
Private Hosting Servers
Secure Offsite Storage
Hosting Services
Contact
Locations
About Us
Careers
More about this job
Responsibilities
Monitor systems and respond to alerts and support tickets, troubleshoot technical issues, and escalate critical incidents within service-level agreement guidelines. Maintain operational systems, follow documented procedures, support users and service providers, and keep equipment and infrastructure documentation up to date.
Requirements
Candidates should have knowledge of networking equipment and Windows systems, along with strong communication and teamwork skills. The role also requires self-motivation, proactive problem-solving, and the ability to multitask and work under pressure; Windows Server, database experience, and 1–2 years of related experience are considered assets.
Skills
- Networking Equipment Configuration
- Networking Troubleshooting
- Windows Systems
- Technical Support
- Hardware Troubleshooting
- Software Troubleshooting
- Incident Management
- Monitoring Tools
- Customer Service
- Problem Resolution
- Documentation
- Windows Server Technologies
- Database Systems
- Communication
- Multitasking
- Prioritization
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Networking Equipment
- Network Configuration
- Network Troubleshooting
- Windows Systems
- Windows Server
- Database Systems
- Hardware Troubleshooting
- Software Troubleshooting
- Technical Support
- Monitoring Tools
- Monitoring Alerts
- Incident Tickets
- Incident Management
- Service-Level Agreements
- System Upgrades
- Security Patches
- Production Servers
- Test Environments
- IT Infrastructure
- Infrastructure Topology
- Equipment Inventory
- Maintenance Windows
- On-Call Support
- After-Hours Support
- Customer Service
- Technical Documentation