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Added 9 mins ago
Cybersecurity Analyst / Analyste en cybersécurité
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Full-time
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ALT Technical

System Support Specialist

Ottawa, ON, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: 1-2 year of related work experience
Posting language: English
Posted: Aug 4, 2026

Apply About employer

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Original job description

Careers

System Support Specialist

ALT Technical is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.

Apply Now

Location

Ottawa, Ontario

Working Time

Full Time

Level

Intermediate

CareersApply Now

Overview

As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to end-users, implementing system upgrades and patches, and maintaining documentation. System Support Specialists play a critical role in maintaining the efficiency and reliability of IT infrastructure, contributing to the overall success of the organization.

Responsibilities

Respond to monitoring alerts and customer initiated tickets
Troubleshoot and find resolutions to complex technical problems
Escalate all Critical/High issues to designate support team within SLA guidelines
Document, track and monitor the problem to ensure timely resolution
Demonstrate an excellent Customer Service Skills and Attitude
Provide reliable technical support
Monitor internal platforms utilizing monitoring tools
Strictly manage assigned schedules such as maintenance window
Consistently access and read all NOC communications including shift email, incident tickets, installation information and technical documentation to keep updated on operational activities
Ensure all test environments and production servers are operational within the specifications set forth by the owner department and/or service level agreement
Consistently follow documented procedures and guidelines related to monitoring systems and platforms
Understand how systems and platforms operate and interact
Interface with users, other teams and service providers to resolve problems, perform day to day operational tasks
Maintain equipment inventory records and infrastructure topology documentation
Occasionally required to perform shift work and/or may be required for on-call coverage and/or after-hours support

Qualifications

Good knowledge with Networking equipment (configuration, troubleshooting, maintenance)
Knowledge of Windows systems
Self-motivated, proactive, able to work under stressful conditions Ability to multitask and prioritize
Good communication skills (English) and capacity to work in a team environment

Considered an Asset

1-2 year of related work experience
Knowledge of Windows Server technologies
Experience with database systems

Please include a cover letter with your resume

Apply Now

Business IT Support

Infrastructure IT Support
CyberSecurity
Managed Network
Managed Communications
Managed IT Services

Expertise

Linux Consulting
Apple and Mac Consulting
Custom Application Development
Database Development

Cloud Hosting

Public Cloud Hosting
Private Hosting Servers
Secure Offsite Storage
Hosting Services

Company

Contact
Locations
About Us
Careers

Infrastructure IT Support

CyberSecurity

Managed Network

Managed Communications

Managed IT Services

Linux Consulting

Apple and Mac Consulting

Custom Application Development

Database Development

Public Cloud Hosting

Private Hosting Servers

Secure Offsite Storage

Hosting Services

Contact

Locations

About Us

Careers

Apply About employer

More about this job

Responsibilities

Monitor systems and respond to alerts and support tickets, troubleshoot technical issues, and escalate critical incidents within service-level agreement guidelines. Maintain operational systems, follow documented procedures, support users and service providers, and keep equipment and infrastructure documentation up to date.

Requirements

Candidates should have knowledge of networking equipment and Windows systems, along with strong communication and teamwork skills. The role also requires self-motivation, proactive problem-solving, and the ability to multitask and work under pressure; Windows Server, database experience, and 1–2 years of related experience are considered assets.

Skills

Networking Equipment Configuration
Networking Troubleshooting
Windows Systems
Technical Support
Hardware Troubleshooting
Software Troubleshooting
Incident Management
Monitoring Tools
Customer Service
Problem Resolution
Documentation
Windows Server Technologies
Database Systems
Communication
Multitasking
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Networking Equipment
Network Configuration
Network Troubleshooting
Windows Systems
Windows Server
Database Systems
Hardware Troubleshooting
Software Troubleshooting
Technical Support
Monitoring Tools
Monitoring Alerts
Incident Tickets
Incident Management
Service-Level Agreements
System Upgrades
Security Patches
Production Servers
Test Environments
IT Infrastructure
Infrastructure Topology
Equipment Inventory
Maintenance Windows
On-Call Support
After-Hours Support
Customer Service
Technical Documentation

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